Rhion Jones

Rhion was educated at the University of Wales and Balliol College, Oxford. He became involved in personnel management before it was rechristened 'HR', gaining experience in the motor industry, the (then) public water industry and information technology. He subsequently spent several years advising suppliers and users of customer service systems. For over twenty years he has specialised in helping public bodies ineract with a wide range of stakeholders, authoring more than forty White Papers and briefings on all aspects of this relationship.

  

He is a co-founder and Programme Director of the Institute.