Health and Emergency Services
The NHS needs to practise what it preaches about public and patient involvement and tackle the traditional culture of the expert. It has to take LINks and foundation trust membership structures seriously and invest in the joint design of new and reconfigured services.
Police authorities and police forces can now build on a decade of respectable progress in public engagement by further strengthening their neighbourhood and community policing dialogues.
Extracts from The Art of Consultation by R Jones & E Gammell
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Putting Patients at the Heart of Care
The Vision for Patient and Public Engagement, produced by the Department of Health.
The needs of the people who use services have always been central to health and social care. However, if we are going to transform services, acting on what really matters to patients and the public is essential.
Patient and public engagement (PPE) is an approach that puts the people who use services at the heart of care. It involves understanding their experience of services, empowering them to make decisions and involving them in the design and delivery of care.