Booking Conditions

OUR BOOKING CONDITIONS

 

Please read these carefully – you are bound by them

You may cancel without penalty within 24 hours of making your booking, otherwise your acceptance of the following is assumed.

 

Please note that The Institute does not accept provisional bookings. All bookings are accepted on the basis that they are firm bookings and subject to the conditions below.

 

Cancellation procedure

• Requests to cancel a booking must be made in via email to martin@consultationinstitute.org 
• You will be then be sent a Cancellation Number which must be quoted in any future communications. Your booking is not cancelled until this number is issued.
• Cancellations via telephone cannot be accepted.

 

Refunds

• Full refund or cancellation of invoice as appropriate, if cancellation 31 working days or more before the event. An administration charge of £15 will, however, be made.
• 25% of payment due if cancellation 21 to 30 working days before the event.
• 50% of payment due if cancellation 16 to 20 working days before the event.
• 75% of payment due if cancellation 11 to 15 working days before the event.
• We regret that full payment is due if cancellation is 10 or less working days before the event.

• Delegate substitutions are allowed but an administrative fee may be charged if substitution is made less than a week before date of event.

 

If we have to cancel

A full refund of the course or event cost invoiced will be given. We accept no liability for travel and accommodation costs. As we reserve the right to amalgamate and/or postpone courses if circumstances require, we advise that you do not make firm travel arrangements until 15 working days before the course or event date.

 

New memberships 

If a non-member of the Institute applies for membership between the date of booking an event and the actual event, a refund of the difference in prices will be given by the appropriate reduction in the membership cost.