Consultation Before & After

The cost of the course is:
£219 + VAT for Members
£299 + VAT for Non-Members

This highly acclaimed Masterclass points up the fact that the most difficult challenges arise at either end of the consultation and engagement process.

So this course focuses upon the up-front planning that is required to get the best results ...and the post consultation activities that ensure stakeholders feel properly engaged, and decision-makers well-served and well-advised.

To help participants absorb the key issues, the Course uses a realistic end-to-end Consultation Simulation, with 8 short exercises at various stages of the agenda and designed to highlight specific learning points.

This complements presentations and Group discussions and provides an opportunity to try and test the practical application of Best Practice principles

Registration 09:15
Course starts 09:30
Course ends 16:00
Lunch and refreshments are included

Attendance at this course gives 40 credits towards the Institute's Certificate of Professional Development

Programme

Introduction & Roundtable

SESSION ONE: The essence of Consultation planning
  • The Consultation mandate
  • Identity, Image & branding
  • Issue definition & scoping
  • Permanent mechanisms & one-off exercises
SESSION TWO: Pre-consultation processes
  • The transparency requirement
  • Do's and Don'ts
  • The concept of perceived discretion
SESSION THREE: Consultation project planning
  • The Four Essential elements
  • Meeting stakeholder expectations
  • Resources & Budgets
SESSION FOUR: What happens next ...
  • Handling responses
  • Retaining stakeholder confidence
  • Output feedback
  • Dealing with FoI issues
SESSION FIVE: Influencing the outcome
  • Decision-making dynamics
  • Consultation Report-writing
  • Coping with conflicting messages
  • When further consultation is required ...
  • Outcome feedback
SESSION SIX: Evaluation & Process Improvement
  • Programme evaluation
  • Project evaluation
  • Accreditation issues
Conclusions