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Toolkit Time – Producing a Consultation Toolkit is a sound investment but needs to complement rather than replace traditional staff training

December 20, 2004

Even the smallest Local Authority today finds itself engaged in multiple public or stakeholder consultations. Many of these are departmentally-based, and because they are closely associated with the normal day-to-day…

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Consultation as an agent of change – Employee consultation will be a major theme in the coming months, but legislation is not the only reason for making a commitment to this practice

December 20, 2004 By

Change management is one of today’s most pivotal and sought-after capabilities. Big Companies need it – for without significant change, firms that grew fat in protected markets can’t survive when…

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Glossy Consultations – Are there occasions when this is justified?

December 20, 2004 By

One of the most difficult decisions which consultors have to take concerns the “quality” of consultation documents. On the one hand, public bodies need to be scrupulously careful with public…

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Online discussion forums – vanity consultation? – Are on-line discussion forums an effective and legitimate form of e-consultation? …………or just a self-indulgent form of vanity publishing?

December 20, 2004 By

An enthusiast for online discussions recently claimed that the aim was to replicate on the Internet, what he considered the most effective and genuine debates – namely the cut-and-thrust of…

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Beyond the Satisfaction Survey – The Satisfaction Survey goes only so far. It is best seen as a starting point for more dialogue-oriented customer consultation

December 20, 2004 By

Among the stakeholders regularly consulted by both public bodies and commercial companies, one category stands out – customers Customer consultation is one of the four consultation environments identified by the…

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Becoming a Consultation “Whizz-Kid”? – Joking aside, now is the time to recognise the skills and expertise of consultation specialists

December 20, 2004 By

New technology has its ‘internet geeks’; private enterprise calls the young turks with MBAs and suchlike ‘high-flyers’; Chief Executive’s departments have their fair share of ‘policy wonks’; but what do…

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Where more means less – The law of diminishing returns applies to consultation

December 20, 2004 By

One of the hardest parts of consultation is knowing how much to do. County Councils joining the Institute have recently admitted to undertaking hundreds of different consultation exercises. Some have…

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Precision please – Aspects of Community Engagement are often nebulous – but Consultation is a very precise activity.

December 20, 2004 By

Consultation within the public sector – and sometimes in the commercial sector as well – is increasingly being placed in the wider context of community engagement. This expression means many…

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The Ghosts of Consultation – Scrooge sees the past, present and future of Consultation

December 20, 2004 By

Rumour has it that Scrooge lives somewhere in HM Treasury! Seriously, most public bodies have an institutionalised kill-joy ready to shout Bah, Humbug at any form of consultation or public…

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