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Launching a Consultation – When a consultation justifies a high-profile launch

September 4, 2006 By Tuesday Topic

How do you kick off a large-scale consultation? Do you write letters to key stakeholders? Send copies of the consultation document to those you know are interested? Send e-mails? Issue…

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In defence of the Public Meeting – What’s needed to make Public Meetings more effective?

September 4, 2006 By Tuesday Topic

Approximately two thirds of the consultation staff who attend the Institute’s training courses profess to a loathing of public meetings. They are not alone. Councillors, Chief Officers and a range…

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Manual Transmission – Does consultation act as an accelerator or a brake? Or do we need the third foot-pedal?

April 5, 2006 By Tuesday Topic

There’s a real debate about the role that consultation plays in achieving significant social or political change. Some say that going to consultation is a sure-fire way to slow down…

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Consultation – the best form of scrutiny? – Asking citizens and customers, and making their views highly visible, might do more good than a tick-box Inspection process

April 3, 2006 By Tuesday Topic

Consultation is used to fulfil many objectives…….probably far too many; it’s one of the problems that leads to unwarranted expectations. One role, however, that is seldom exploited sufficiently, but may…

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Blogs as Consultation – Are blogs just a passing fad or can they be useful for consultation?

March 22, 2006 By Tuesday Topic

The practice of publishing web logs or blogs is one of the most rapidly expanding phenomena of the new technology age. Stated simply it refers to individuals publishing their reflections…

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Avoiding the Blame Game – There are good, and less good, reasons for going to consultation

March 22, 2006 By Tuesday Topic

In the dozens of Consultation Strategies received by the Institute there are countless lists of reasons for undertaking consultation exercises. On average there are six to ten objectives, often liberally…

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Broken Links – Consultation is part of a long chain of communications. What happens when important links in the chain are broken?

March 22, 2006 By Tuesday Topic

If the term “broken links” means anything to some of us, it is likely to be in the context of the internet. It refers to that infuriating moment when you…

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The Magnet – Are some people more suited to the practice of consultation ?

February 1, 2006 By Tuesday Topic

A woman I know is a Samaritan. Whether by instinct or by training, she is remarkably good at listening. People want to tell her their feelings; they will readily unburden…

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Slice & Dice – Is the targeting of specific community groups anything more than a new version of market segmentation?

January 18, 2006 By Tuesday Topic

At one our recent Seminars on Engaging the Hard-to-Reach, one participant was heard to complain that if you added up the numbers identified in each of the separate groups thought…

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