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Consultation Data – Quality or Quantity? – Getting the right balance between qualitative and quantitative methods lies at the heart of much consultation planning

December 20, 2005 By

Listening effectively to the public, through professionally-organised consultations is a challenge. If decision-makers are to do better than just respond through knee-jerk reactions to opinion-poll data, care is needed to…

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Stakeholder Mapping – Why getting a good understanding of the relative positions of your key stakeholders is a good route to successful consultations

December 20, 2005 By

There are few techniques of greater value to consultation professionals than stakeholder mapping. This can be done in a variety of ways, and to a greater or lesser sophistication. Whilst…

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Panels with a Purpose – Given the choice between consulting the willing or the unwilling, most of us will choose the former!

December 20, 2005 By

Citizens Panels have now come of age, and play an important role in Local Government consultation. They have, however, their detractors. Some claim that once people become members of a…

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Celebrity Consultation – Are there occasions where the Big Name helps to get a better response for a public consultation?

December 20, 2005 By

Before everyone shouts “Get me out of here!”, this topic explores those occasions when a Big Name or VIP can help attract publicity for a public consultation. The starting point…

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B-B Consultation – Consultation documents have to be intelligible to a wider audience

December 20, 2005 By

In the dotcom boom, we all became familiar with some new acronyms. B-C (or B to C) represented the use of the Internet for Business (B) to communicate to Customers…

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What happens next? – The essence of a consultation exercise depends upon what happens afterwards

December 20, 2005 By

One of the most frequently asked questions is “What’s the difference between market research (or social research) and consultation?” Sometimes the question comes from experienced researchers who, for years have…

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ASK A SILLY QUESTION – Criticisms of Consultations often stem from mistakes made at the beginning

December 20, 2005 By

Confidence is a fragile commodity and nowhere has this been better demonstrated than in the recent debate following Mathew Parris’ article in The Times ( ‘Don’t ask my opinion; don’t…

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Competitive Consultation – Being excellent at consultation is a source of competitive advantage for companies … and public bodies

December 20, 2005 By

We sometimes forget that consultation is not just the prerogative of the public sector. Indeed, Government departments, local authorities and other public agencies have come somewhat late into the world…

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Motivating the hard-to-reach – The key to successful engagement of many hard-to-reach groups lies in understanding an entirely different mindset

December 20, 2005 By

One of the success-stories of the last decade has been the gradual acceptance by consultors, that their attempts to engage stakeholders and the public have to be more socially inclusive.…

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