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From Hi-Text to Hi-Touch – The retreat from documentary consultation is not without its problems

September 4, 2006 By

One of the most obvious trends in public participation is the movement away from the traditional form of written consultation. Time was when the consultative process meant one of two…

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The true cost of re-organisations – Stakeholder relations are a major casualty of regular reorganisations

September 4, 2006 By

There is a famous quotation, attributed to Petronius, which talks about the military being organised in teams, and laments that he was to learn from experience that we tend to…

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Launching a Consultation – When a consultation justifies a high-profile launch

September 4, 2006 By

How do you kick off a large-scale consultation? Do you write letters to key stakeholders? Send copies of the consultation document to those you know are interested? Send e-mails? Issue…

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In defence of the Public Meeting – What’s needed to make Public Meetings more effective?

September 4, 2006 By

Approximately two thirds of the consultation staff who attend the Institute’s training courses profess to a loathing of public meetings. They are not alone. Councillors, Chief Officers and a range…

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Manual Transmission – Does consultation act as an accelerator or a brake? Or do we need the third foot-pedal?

April 5, 2006 By

There’s a real debate about the role that consultation plays in achieving significant social or political change. Some say that going to consultation is a sure-fire way to slow down…

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Consultation – the best form of scrutiny? – Asking citizens and customers, and making their views highly visible, might do more good than a tick-box Inspection process

April 3, 2006 By

Consultation is used to fulfil many objectives…….probably far too many; it’s one of the problems that leads to unwarranted expectations. One role, however, that is seldom exploited sufficiently, but may…

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Blogs as Consultation – Are blogs just a passing fad or can they be useful for consultation?

March 22, 2006 By

The practice of publishing web logs or blogs is one of the most rapidly expanding phenomena of the new technology age. Stated simply it refers to individuals publishing their reflections…

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Avoiding the Blame Game – There are good, and less good, reasons for going to consultation

March 22, 2006 By

In the dozens of Consultation Strategies received by the Institute there are countless lists of reasons for undertaking consultation exercises. On average there are six to ten objectives, often liberally…

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Broken Links – Consultation is part of a long chain of communications. What happens when important links in the chain are broken?

March 22, 2006 By

If the term “broken links” means anything to some of us, it is likely to be in the context of the internet. It refers to that infuriating moment when you…

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