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Toolkit Time – Producing a Consultation Toolkit is a sound investment but needs to complement rather than replace traditional staff training
Even the smallest Local Authority today finds itself engaged in multiple public or stakeholder consultations. Many of these are departmentally-based, and because they are closely associated with the normal day-to-day…Read more
Consultation as an agent of change – Employee consultation will be a major theme in the coming months, but legislation is not the only reason for making a commitment to this practice
Change management is one of today’s most pivotal and sought-after capabilities. Big Companies need it – for without significant change, firms that grew fat in protected markets can’t survive when…Read more
One of the most difficult decisions which consultors have to take concerns the “quality” of consultation documents. On the one hand, public bodies need to be scrupulously careful with public…Read more
Online discussion forums – vanity consultation? – Are on-line discussion forums an effective and legitimate form of e-consultation? …………or just a self-indulgent form of vanity publishing?
An enthusiast for online discussions recently claimed that the aim was to replicate on the Internet, what he considered the most effective and genuine debates – namely the cut-and-thrust of…Read more
Beyond the Satisfaction Survey – The Satisfaction Survey goes only so far. It is best seen as a starting point for more dialogue-oriented customer consultation
Among the stakeholders regularly consulted by both public bodies and commercial companies, one category stands out – customers Customer consultation is one of the four consultation environments identified by the…Read more
Becoming a Consultation “Whizz-Kid”? – Joking aside, now is the time to recognise the skills and expertise of consultation specialists
New technology has its ‘internet geeks’; private enterprise calls the young turks with MBAs and suchlike ‘high-flyers’; Chief Executive’s departments have their fair share of ‘policy wonks’; but what do…Read more
One of the hardest parts of consultation is knowing how much to do. County Councils joining the Institute have recently admitted to undertaking hundreds of different consultation exercises. Some have…Read more
Precision please – Aspects of Community Engagement are often nebulous – but Consultation is a very precise activity.
Consultation within the public sector – and sometimes in the commercial sector as well – is increasingly being placed in the wider context of community engagement. This expression means many…Read more
Rumour has it that Scrooge lives somewhere in HM Treasury! Seriously, most public bodies have an institutionalised kill-joy ready to shout Bah, Humbug at any form of consultation or public…Read more