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Engagement ‘domains’ – Different professions and different environments have cultures, values and behaviour patterns all of their own

May 18, 2011 By Tuesday Topic

The term ‘domain’ originally meant a piece of land – a territory. Today we use it in a very different sense. Not only do many of us have a ‘domain…

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Ballot-box participation – What are the implications of consultation through the ballot-box?

May 5, 2011 By Tuesday Topic

If the Localism Bill is taken at face-value, then local Councils are going to be busy organising a lot of Referendums. It represents a radically different approach to the last…

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Beware re-organisations – They’re not all bad, but the consequences for public engagement can often be serious

May 3, 2011 By Tuesday Topic

Re-organisations have a bad name. It is easy to rail against them, and to criticise them for achieving few of their stated objectives. One of the most oft-quoted management sayings…

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Scrapping the ‘duty to involve’ – What difference would it make?

April 19, 2011 By Tuesday Topic

It only came into force in April 2009; no-one can say for definite whether it has made any difference. Yet there is quite an argument as to whether Mr Pickles’…

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Risk Assessment – Six issues to bear in mind when organising consultations

April 5, 2011 By Tuesday Topic

For a process that essentially exists to minimise the risk of mistakes by public bodies or large organisations, the practice of consultation is itself prone to many errors. There are…

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Are options optional? – Some consultations have options, but many don’t; what’s best?

April 5, 2011 By Tuesday Topic

The huge variety of consultations makes it difficult to prescribe hard and fast rules for all aspects of the process, and there is always a debate as to whether or…

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Dialogue by discussion – The growing popularity of ‘not-quite-Focus Groups’

March 22, 2011 By Tuesday Topic

Here’s a conversation we are having increasingly frequently. No doubt it’s partly prompted by the launch of our Registered Facilitator Scheme, but it’s been a consistent theme in recent months.…

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Complaints and consultation – What’s the relationship between individual complaints and consultations?

February 23, 2011 By Tuesday Topic

When Ann Abraham, the Parliamentary & Health Ombudsman introduced her latest Report last week, the media gave it massive exposure. And rightly so; it detailed how ten older patients suffered…

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Inconclusive results – Contradictory messages are nothing new for Consultation specialists

February 8, 2011 By Tuesday Topic

As the media struggles to come to terms with the messy results offered by the British public, consultation professionals will reflect that data is frequently inconclusive and that interpreting what…

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