The home of Public Consultation Best Practice

We provide more help for organisations to implement best practice and do more training on public consultation and engagement than anyone else in the world.

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About the Consultation Institute

Since 2003, a well-established not-for-profit best practice Institute, promoting high-quality public and stakeholder consultation in the public, private and voluntary sectors. A membership body for everyone interested in public dialogue, engagement and participation with a strong presence in Scotland.

Core Services include

Training Courses

A comprehensive range of one-day public engagement and consultation training courses.

Quality Assurance

Designed for high-profile consultations for an external assurance of its quality.

Partners in Excellence Scheme

To recognise and celebrate those organisations who can demonstrate high standards of performance.

Advice & Guidance

We provide organisations with a menu of services from which they can use our expertise.

Aarhus Convention Check

Self-assess your infrastructure engagement exercise based on international requirements.

Start your Consultation Journey

We offer the most comprehensive range of one-day public engagement and consultation training courses available anywhere. These courses are designed to be relevant to people and organisations in all sectors.

Download our 2016 Learning & Development Brochure now!

Some of our Clients and Members

Edinburgh Airport

With major changes shortly to be implemented in civil aviation throughout the UK, the Airport has commissioned tCI to quality assure their consultation processes on flight path changes.

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NHS Education for Scotland

We built an in-house training resource for NHS Boards in Scotland called “Involving People – learning from experience”. It was used throughout Scotland and included training courses, learning exercises, and videos.

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Transport for London

A major strategic relationship with the Institute. Holders of the Partners in Consultation Excellence Certificate. The Institute has trained approximately 60 TfL consultation staff and assisted with the Quality Assurance of transport related projects.

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NHS South East CSU

Holders of a preferred CSU agreement with the Institute. Under this deal we support major service reconfigurations in South London, including projects affecting NHS services in Southwark, Dulwich Hospital, and mental health service provision. Previously the Institute supported engagement activities for the ‘South West London’ project for hospitals reconfiguration. Extensive Executive Briefing for Senior NHS Managers. This client also pioneered ‘Ambassador Training’, whereby Senior Clinicians were trained by us in best practice handling of public meetings.

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KA Leisure

The Institute has worked with this innovative organisation providing recreation and leisure services in North Ayrshire. It provided an extensive training programme resulting in a large number of staff obtaining their Certificate of Professional Development.

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Kent County Council

The biggest local authority in the United Kingdom. Long standing members of the Institute, having trained 20-25 public engagement staff. Executive briefings on legal and other aspects of public consultations have been delivered to Senior Officers and 40+ Elected Members.

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HS2

High Speeds Two is building one of the largest infrastructure projects in Europe. We provided specialist quality assurance on the data analysis/interpretation following a key public consultation attracting 60,000+ respondents. Delivered specialist consultation and engagement training courses in-house.

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Essex Fire and Rescue

Full Quality Assurance of consultations regarding future deployment of Fire & Rescue resources.

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NHS North East Commissioning Support Unit

The Institute concluded a preferred CSU agreement with NECS whereby service change projects are supported through Advice and Guidance and also formal Quality Assurance. In-house training has been provided and NECS was the first client to use the tCI Risk Assessment Workshop methodology.

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Lincolnshire County Council

The Institute has conducted 2 separate Quality Assurance assignments for controversial consultations involving the restructuring of libraries and changes to Adult Social Care fees. The Institute has delivered in-house training for both Officers and Elected Members.

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Gloucestershire County Council

This Council was the first to adopt a call-off contract for consultation Advice & Guidance. Having successfully used the Institute’s Quality Assurance process for the re-run of their libraries reconfiguration public consultation.

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London Borough of Hounslow

This Council faces a major challenge as it is affected by the continuing controversy surrounding the future of London Heathrow Airport. The consultation and engagement team have been trained through two programmes of in-house training from the Institute.

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Public Health Wales

Over three years this organisation has commissioned the Institute to design and deliver high-profile Executive Seminars for NHS and Local Government staff in Wales. Specialist events have included Seminars on consultation with young people, service change in health and social care, consultation with the ‘older’ generation, and using social media for public health engagement.

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North Ayrshire Council

This authority has trained more of its staff in public engagement and consultation than any other in the UK. In-house training has been provided by David Jones and the Scottish-Irish team, and the Council has been recognised with a special award for skills development at the Institute’s 2015 Conference.

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CCEA

In Northern-Ireland, the Council for the Curriculum, Examinations and Assessment is responsible for extensive engagement and consultation on the education service. It has used the Institute since 2004 and continues to commission specialist in-house training and Advice & Guidance.

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Horizon Nuclear Power

We helped the client to develop a robust set of documentation - sufficient to satisfy unusually tight regulatory requirements - and be meaningful to the public. It also advised on the best approach to forthcoming statutory consultations.

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Consultation Institute Membership

Individual Level

From £195 per year

Enjoy most of the membership benefits as an individual

Corporate Level

From £995 per year

Giving membership benefit discounts to all employees

Membership of the Consultation Institute enables you to join a community of like-minded people and offers recognition to those who have undertaken training to improve their skills and knowledge.

Why are we consulting? – A peculiar situation

September 25, 2017

We have all at some point have been instructed to carry out an activity which is seen to have little importance – whether this be making your boss a coffee…

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King’s Fund Commentary on London STPs may impact forthcoming local consultations throughout the NHS in England

September 22, 2017

The change agenda for the NHS in England is itself undergoing a transformation. This much became clear last week when Chris Ham of the King’s Fund launched its comprehensive paper…

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Uber’s licence withdrawal highlights the ambiguous role of public consultation

September 22, 2017

The London taxi controversy almost certainly divides public opinion, so TfL’s decision not to renew Uber’s licence will be in the news for some time – and will probably end…

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Council’s Local Plan slammed for failing to fulfil “duty to cooperate”

September 25, 2017

Welwyn Hatfield Council’s Local Plan is hanging by a thread after an explosive public hearing with the planning inspector. The local authority’s plan for 12,000 homes by 2032 was savaged…

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How did supervision proposals advance so far without a consultation?

September 21, 2017

C+D’s editor asks if the promised consultation on allowing technicians to supervise medicines supply will be too little, too late As a journalist, I believe in openness and transparency. But…

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Council facing legal action

September 21, 2017

A LEGAL challenge is being prepared by parish councils, residents groups, and the Campaign to Protect Rural England (CPRE) after Warwick District Council pressed ahead with the adoption of its…

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A Selection Of Our Videos

The Perils of careless policy making - The Rt Hon Michael Portillo

The Perils of careless policy making - The Rt Hon Michael Portillo

NIMBYism in Major Infrastructure Projects – John Morris, Former Director of Public Affairs at Birmingham Airport

NIMBYism in Major Infrastructure Projects – John Morris, Former Director of Public Affairs at Birmingham Airport

Modernising our National Health Service - Paul Brooks, Associate Director of Patient Experience and Facilities Management, Derby Hospitals NHS Foundation Trust

Modernising our National Health Service - Paul Brooks, Associate Director of Patient Experience and Facilities Management, Derby Hospitals NHS Foundation Trust

Allocating Roadspace in a Congested City: Transport for London's expierience with Cycle Superhighways - Peter Bradley, Head of Consultation & Engagement

Allocating Roadspace in a Congested City: Transport for London's expierience with Cycle Superhighways - Peter Bradley, Head of Consultation & Engagement

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