The Consultation Institute Conference 2017 - Where next for public engagement?
Date: 7th June 2017 Venue: Birmingham, ETC Maple House, Birmingham (150 Corporation St, Birmingham B4 6TB)
Meaningful consultation has traditionally relied upon trust and confidence that public bodies told the truth and genuinely listen. The post-truth age challenges these assumptions and some fear a retreat from evidence-based decision-making.
This Conference explores the implications and offers practical solutions for consultation and engagement professionals, policy-makers and managers of public services across the UK.
Download our tCI Conference 2017 brochure.
Our Conference is an excellent way to advertise your organisation and services/products to the wider consultation and engagement community. Sponsorship packages start from just £275. Please see the following document for full details tCI Conference 2017 sponsorship packages.
Welcome and Introduction
Quintin Oliver, tCI Chair
What post-truth means for Public Consultation
Rhion Jones, tCI Director
KEYNOTE ADDRESS: Lies, Damned Lies and Consultations
followed by audience questions to our 'expert witness’
Coffee and exhibition + ‘speed-networking’
The politics of changing public services - will facts ever convince the sceptics?
John Underwood, Director of the Centre for Health Communication Research, Bucks New University
Midday Breakouts: Truth in Consultation!
- Why Health consultations are challenged in Court
Rosa Curling, Sollicitor Leigh Day
- Assessing the quality of expert evidence – the defeat of Big Tobacco
Speaker to be confirmed
- The Fracking Issue – truth and lies in the environmental debate
John Twitchen, Head of Cities and Communities, PSCG
Fake News: anti-social media and how to handle it
Jonathan Bradley, tCI Fellow and Director, Participate
How Seldom-True damages the Seldom Heard
Kalsoom Bashir, Co-Director, Inspire
Tea and cake
Teatime Breakouts: Success through Consultation
- Community Hospitals in North Devon - Katherine Allen, Deputy Director of Strategy and Transformation, Northern Devon Healthcare NHS Trust
- Library Services in Warwickshire – Kushal Birla, Head of Customer Service, Warwickshire County Council
- The Mental Health Pound in County Durham – Sue Ritchie, Director, MutualGain
- Fire Stations in Essex and Hampshire – Mike Bartram, Consultant and Former Head of Transport for London (TfL) / Nick Duffin, tCI Director of Projects
Closing Keynote: Safeguarding the Integrity of Debate
Dame Sue Bruce DBE
Conclusion and Conference Close
Quintin Oliver, tCI Chair
Standard ticket prices
CPD holder*: £215.00
Non member: £345.00
Table for 3 or more**
CPD holder: £172.00 pp
Member: £220.00 pp
Non-Member: £295.00 pp
* If you have your Certificate of Professional Development (CPD), please contact us on firstname.lastname@example.org or call 01767 318350 to claim your additional discount
** If you would like to book a table for 3 or more people, please contact us on email@example.com or call 01767 318350
Ben Goldacre is a doctor, academic, campaigner and writer whose work focuses on uses and misuses of science and statistics by journalists, politicians, drug companies and quacks. His first book Bad Science reached #1 in the UK non-fiction charts and has sold over half a million copies worldwide. His second book Bad Pharma discusses problems in medicine, focusing on missing trials, badly designed research, and biased dissemination of evidence. His third is a collection of columns and papers. He wrote the Bad Science column for a decade in the UK Guardian newspaper, and has written for the Times, the Telegraph, the Mail, the New York Times, the BMJ, and more, alongside presenting documentaries for the BBC, and appearing regularly on radio and TV.
In policy work, he is co-author of a 2012 UK government Cabinet Office paper on getting more randomised controlled trials on policy questions; conducted an independent external review in 2012 for the Department For Education on how to improve the use of evidence in teaching; and is co-founder of AllTrials, a campaign by doctors, academics, funders, pharmacists, professional bodies, patients and the public, to prevent trial results being withheld.
Ben is currently a Senior Clinical Research Fellow at the Centre for Evidence Based Medicine in the Department of Primary Care in the University of Oxford, and a Research Fellow in Epidemiology at LSHTM. He runs the EBMdataLab in the University of Oxford and builds interesting live data tools to improve science and healthcare,
like OpenPrescribing and OpenTrials. His blog is at www.badscience.net and he is @bengoldacre on twitter.
Sue Bruce is an experienced non-executive director, project manager and is a former Chief Executive.
Aurum Resolution LLP led by Dame Sue Bruce, provides bespoke mediation and resolution support to public and private sector clients.
Sue has substantial leadership experience in turnaround, strategy, delivery and policy.
Sue holds degrees of M.Phil Politics; LLB Scots Law (University of Strathclyde) and trained in Negotiation at the John F Kennedy School of Government, Harvard University. Sue was awarded the Honorary Degree of Doctor of the University of Heriot Watt in 2014 and was named HRH Prince Charles Business Ambassador in 2010 and 2011; Scottish Public Sector Leader of the Year 2010; HR Networks Chief Executive of the Year 2013; UK Light Rail Turnaround 2014; MIPIM UK City Leader of the Year 2014; Dame Commander of the British Empire, 2014. Sue has been appointed visiting Professor at The University of Strathclyde, International Institute of Public Policy.
Sue is an accredited Mediator having completed the inaugural Core Solutions ‘Using Mediation Skills as a Leader’ residential summer school, and the subsequent assessment modules learning from John Sturrock QC, Charlie Woods, visiting Professor at the University of Strathclyde Business School, Liz Rivers, litigation lawyer and accredited mediator and Hugh Donald OBE, coach, mediator and facilitator.
Kalsoom has worked extensively for the past 25 years with Muslim communities. Having graduated at London university with a Bachelor in Education, Kalsoom went on to teach for 18 years in both primary and secondary schools as well as voluntary teaching in an Islamic school in Bristol. Kalsoom is currently a chaplain at Bristol university. She has presented radio programmes on local community radio stations and has been a regular contributor to Thought for the Day on Radio Bristol.
Kalsoom was the lead Prevent Office for Bristol City Council and has had responsibility for identifying areas of PVE consultation with Muslim communities in Bristol, delivering projects that build the capabilities of Muslim communities, including young people and women and to provide positive leadership and confidence to local communities in challenging extremism.
In addition to this role with Bristol City Council, Kalsoom was also selected to serve on the National Muslim Women’s Advisory group which advised the Department for Communities and Local Government on issues around empowering Muslim women . Kalsoom worked with the SW counter terrorism investigation unit for three years as the regional prevent trainer. Kalsoom has spoken on the topic of communities challenging extremism at conferences nationally and abroad.
Rosa Curling is a solicitor in the human rights department at Leigh Day. She specialises in public law, particularly judicial review and human rights cases.
She has been instructed in many legal challenges to UK national bodies, for example, government departments, regulators, the NHS, local authorities, as well as international bodies, for example, the European Council and the Turkish government.
She acts for claimants on a variety of issues including public international law, international criminal law, health, education, community care, corporate responsibility, the environment, discrimination, unlawful detention, freedom of information, ‘the right to life’ and ‘the right to die’.
She has represented clients in the European Court of Human Rights, the European Court of Justice, the International Tribunal for the Law of the Sea as well as the UK’s High Court, Court of Appeal and Supreme Court, Court of Protection and First Tier Tribunals.
Some of her previous cases include:
- A and others v. Secretary of State for the Home Department (No. 2) in which the House of Lords found evidence obtained by torture was not admissible in the UK courts.
- Save Lewisham Hospital Campaign v. Secretary of State for Health, in which the High Court found the Secretary of State had acted unlawfully in deciding to close and downgrade services at the hospital.
Director of the Centre for Health Communication Research and Deputy Chief Executive, Freshwater UK. Visiting Professor at Bucks New University and the holder of an Honorary Chair at the University of Glasgow. Wide network of contacts in the political, public and media sectors. Trustee of the health charity Alcohol Research UK. Former TV journalist and political communicator
Quintin is a successful serial social entrepreneur having helped set up and develop many initiatives over four decades, from the European Youth Forum and Neighbourhood Energy Action (NEA) in the 70s, through Clydeside Action on Asbestos and the Northern Ireland Council for Voluntary Action (NICVA) in the 80s, the ‘YES Campaign’ for the N. Ireland referendum on the Good Friday (Belfast) Agreement and his own political consultancy Stratagem in the 90s, followed by the Consultation Institute and DemocraShe in recent years. He serves as head of the International secretariat for the Helsinki Iraq project, taking Iraqi leaders to a forest in Finland, and advising on progress in Iraq itself. The common thread through all his activities is a search for social justice, change and a more participative democratic society, which is where consultation fits in, as a vehicle for active citizen engagement and a responsive state. He chairs the Consultation Institute Board, and keeps his hand in as trainer, facilitator and consultant on special projects across the UK and Ireland. Quintin lives and works in Belfast, N. Ireland.
Rhion was educated at the University of Wales, Aberystwyth and Balliol College, Oxford. He became involved in personnel management before it was rechristened ‘HR’, gaining experience in the motor industry, the (then) public water industry and information technology. He subsequently spent several years advising suppliers and users of customer service systems. For over thirty years he has specialised in helping public bodies interact with a wide range of stakeholders, authoring more than forty White Papers and briefings on all aspects of this relationship.
In 2003, he became co-founder and Programme Director of the Consultation Institute and, over eight years, has developed this not-for-profit best practice organisation into one of the most respected and authoritative players in the field of public engagement and participation. He is co-author of “The Art of Consultation” – still the only book on public consultation, and has delivered over 300 training courses and Masterclasses. He is a prolific writer on the subject, having written over 200 different Topic papers and over 20 full Briefing Papers for the Institute. Along with the rest of the Institute Team, over 12,000 person-days of training and skills transfer have been delivered since 2003, and Rhion is in demand as an entertaining Keynote Speaker and Special Adviser.
His current projects include advising the NHS in England, Scotland and Wales, and in England, he has a particular focus on the impact of the Localism Act and developments in consultation law.
In his spare time, and true to his Welsh heritage Rhion has belonged to numerous choirs, having sung tenor for fifty years; He is also an avid theatre-goer and opera lover. His sporting powers used to extend to golf and cricket but he excels at neither at the present time. In winter, Rhion and his long-suffering wife; Lesley are keen skiiers, and he claims to have visited over 50 ski resorts since 1973!
Kushal Birla is Head of Customer Service at Warwickshire County Council, a post she has held since 2006. In this role, she has strategic responsibility for a range of services including customer service strategy and transformation, marketing and communications, E-Services, Customer Feedback, Library Services, Registration of Births, Deaths and Marriages Service, Customer Service Centre and One Stop Shops. Before this role Kushal was Head of the Library Service and Assistant Chief Trading Standards Officer for Warwickshire County Council.
Her current role requires her to work proactively and collaboratively with elected members, colleagues and partners to ensure the authority is delivering excellent modernised services for residents and customers. An example of working effectively with communities and partners was the transformation of the Warwickshire Library Service which involved transferring half the library network, 14 libraries, to the community to run and manage. This was done successfully in partnership with the local communities and by developing and implementing innovative ways of managing finance, legal, property issues to make the transfer a reality.
Katherine has worked in senior management positions within NHS providers and commissioners for over 15 years. Since 2013 she has led the transformation journey of services in Northern Devon requiring significant service change with three public consultations and several change projects.
She has developed a wealth of experience of how to demonstrate the NHS values when presenting proposals which challenge the social value attached to some services by communities, and overcoming perceptions of loss.
Katherine has an MSc in Health Leadership and is currently the Deputy Director of Strategy and Transformation at the Northern Devon Healthcare Trust
Nicholas has thirteen years’ experience of facilitating and promoting engagement, participation and consultation, predominantly but not exclusively on behalf of public bodies. He is regarded as an expert in engaging and working with ethnic minorities, cultural and religious communities and the ‘seldom heard’.
Formerly a commercial strategist in the print, publishing and collectibles industries developing new markets and business mediums, Nicholas now specialises in providing training, support and consultancy needed to enable consultors to achieve best practice and/or reduce the risk of legal challenge. He has supported the Institute in developing its approach to Equality provision, an area he has deep understanding of. Nicholas has extensive experience of supporting Health bodies and Councils, in England and Wales, through pre-consultation and consultation, as well as successfully advising Fire and Rescue services, Nuclear Power developers and bodies and Renewable Energy developers. He has a particular interest in helping clients ‘work smart, work safe’.
Nicholas is a member of the Institute’s Advisory Board.
His personal interests include social anthropology, politics, ancient history, travelling, movies, cooking and rugby. He makes a mean Bouillabaisse! Nicholas also supports and capacity builds community facing charities in his spare time.
Jonathan’s expertise involves designing and implementing complex public and stakeholder dialogues, across the NHS and other sectors. Often his projects are about something complex and contentious, requiring people to deliberate the issues and ‘ideally’ not just argue. He prides himself on working hard to get the right people involved and to ensure the engagement process makes a difference.
Achievements include helping clients to avoid failing the ‘the bloody hell’ test and making sure people can influence decision makers thinking.
Jonathan is also a Fellow of the Consultation Institute - a well-established not-for-profit best practice Institute, promoting high-quality public and stakeholder consultation. He has advised many organisations on best practice consultation and is an expert in the practical implications of the Law of Consultation.
Jonathan has also been a member of the Market Research Society for over 15 years, was formally a Research Director at BMG Research, spent time working at Holyrood Communications (Scotland), was a Senior Economist at Birmingham City Council and Group Economist for Delta Plc.
Mike Bartram is a freelance consultant with over 20 years of experience promoting public participation and consultation. He was the Head of Consultation at Transport for London (TfL) for over three years, where he set up and lead a team planning and delivering public consultations on major transport infrastructure projects and pan-London transport policy.
Prior to joining TfL, he was responsible for the National Consumer Council’s work on transport, education and the quality of public services. He managed a national government-funded project on involving users in local standard setting and charters, planning and delivering successful user engagement exercises in schools and hospitals and on council estates. He also lead the consumer movement’s input into the Citizen’s Charter and Best Value programmes.
Mike Bartram is an experienced Associate for the Consultation Institute, where he leads on transport matters. He has advised on consultation on major projects such as High Speed 2, Crossrail 2, airport capacity in the South East and London 2012. He has also conducted quality assurance exercises in other sectors such as health, police and fire & rescue. Working for the World Bank he has also advised governments in North Africa on constitutional change.
Susan is the Director of MutualGain and is at the heart of their training and delivery programmes. Susan set MutualGain up because of a passion for democracy: She loves listening to all the different perspectives on any given issue, and wants to hear as many of those perspectives in all our government’s policy developments and service designs.
By building social capital we can increase the voice of those most marginalised in society, and value their experience positively.
Committed to social justice in our democracy she is also a volunteer prison mentor.
John is the founder of env23, a specialist environmental communications consultancy offering services in consultation, facilitation, community engagement, strategic communications, and media and public relations. John has over twenty years’ experience as an environmental communications professional and has worked for a range of public, private and partnership organisations. He has a degree in environmental science and was previously Cory Environmental’s Communications Manager and Innovation Centre Manager at London Remade. Prior to starting env23, he was Chief Executive of Copper Consultancy, the result of the merger of his previous business, Sauce Consultancy, and 3G Communications.
He has led communications, community engagement and consultation programmes for a number of planning applications for waste, recycling and renewable energy facilities, as well as conducting opinion research in the area of environmental behaviour change and green advertising claims and providing advice to TCI members on planning and environmental policy consultation requirements.
John is a member of the Chartered Institution of Wastes Management’s communications committee, and was formerly vice-chair of the Consultation Institute’s Advisory Board.
Attending organisations include:
General Medical Council
London Borough of Hounslow
London Borough of Merton
NHS South East CSU
NHS Greater Midlands CSU
Derbyshire Fire & Rescue Service
Bedford Borough Council
Leicestershire County Council
Cheshire Fire & Rescue Service
West Lindsey District Council
National Assembly for Wales
NHS Bolton CCG
London Borough of Richmond
London Borough of Brent
South Gloucestershire Council
NHS Sandwell and West Birmingham CCG
Cannock Chase District Council
NHS Greater East Midlands CSU
Opinion Research Services