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Training & Events

Courses are designed to be lively and interactive with plenty of group exercise to put theory into practice. All courses are available for in-house delivery, designed to be a cost effective and efficient way to train whole teams and strengthen inter-departmental understanding throughout your organisation.

Our training courses also provide professional recognition through an established Certificate of Professional Development (CPD) and for more experienced members, the Advanced Practitioner Certificate (APC). Scroll down for more information.

Upcoming Events

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Public, In-House and e-Learning Courses

Public Training
In-house Training
e-Learning
Public Training

Please see a list below for detailed information on 2020 public training programme.

All courses are also available in-house at your location.

Preparing for a Public Consultation

This one-day course tackles challenging issues through a worked example to illustrate potential pitfalls; it provides delegates with solid techniques to arrive at well considered options.

Read more
Conducting a Public Consultation

This one-day course tackles consultation issues through a worked example to illustrate potential pitfalls; it provides delegates with solid techniques to select the best dialogue fix and to deliver them to best practice standards.

Read more
Best Practice Online Consultation

This course takes you through each stage of the consultation process, identifying where online tools can be used to complement your offline methodology. It looks at current trends and their impacts, recommended standards and behaviours, how to encourage dialogue, and pro-active approaches such as social listening.

Read more
Co-Production in Public Engagement and Consultation - Principles & Practices

This one-day course aims to provide a definition of co-production within the context of consultation and engagement and explore its broad principles. We will also look at practical applications of a range of methods. The course will be conducted in an interactive and supportive learning environment.

Read more
Law of Consultation

Public bodies have never been more vulnerable to legal challenge. This comprehensive, regularly-updated course covers all aspects of the Law of Consultation and draws upon 160 plus judicial reviews as Judges have increasingly intervened on behalf of consultees.

Participants have the use of specially-prepared case notes to highlight key messages from the cases discussed in the course and the subject-matter is entertainingly delivered by focusing on relevant issues and challenges faced by consultation professionals in all sectors.

Read more
Law of Consultation - Two day Masterclass

This exclusive, two-day, Masterclass provides a detailed insight into a rapidly evolving environment that makes organisations vulnerable to legal challenges by campaigners alleging breaches in the Law of Consultation. It takes advantage of the extra time available to delve into greater detail and study a wider range of situations where the law has affected public bodies’ ability to act.

Participants have several opportunities to consider and discuss the implications of various Court judgments and meet practising lawyers specialising in public law. The Course dinner is a particular highlight and is an outstanding networking occasion.

Read more
Making Community Engagement Meaningful

Engaging with communities is critical for both public and private organisations if they wish to gain, build and maintain community understanding and support for their activities.

This course is essential for those who want to ensure their community engagement activities are meaningful, building trust and reciprocity with the communities being served.

Read more
Ten Smart Engagement Techniques

A workshop based on the feedback of needs from public bodies across the UK. Using examples and exercises based on real scenarios and actual practice, the trainer will run through the latest ‘smart’ techniques for 2020 and beyond.

This workshop considers what constitutes ‘smart’ engagement depending on the profiles of people that need to be engaged with. It starts by considering how well we undertake stakeholder mapping and using this to build an engagement plan, before considering the nature of the interest people have in whatever you are engaging or consulting upon, and how these two factors might determine what ‘smart’ engagement might look like.

It asks questions of delegates, such as, “Do you limit yourself to using the same method of engagement for a group of elderly residents as you do for a group of young activists when they have very different interest, perspectives and position? How do you engage them to get the best from them?”

Read more
Practical Equalities

Understanding Equalities Requirements when Managing Significant Change and Avoiding Legal Challenges. Against the backdrop of a new government, speculation about the future of equalities and human rights and increasing challenges to consultations on equalities grounds. This course clarifies the duties public bodies must continue to observe, how legal precedent is making fulfilling the duty more exacting and how to ensure safe compliance.

Read more
Equality and Health Inequality for Health and Social Care

Equality and health inequality considerations are a cornerstone of every health and social care service change programme. Participants will consider the impacts of these requirements have on project planning and how innovative approaches to engagement and consultation can save time and money, meet legal requirements and lead to better outcomes.

Read more
Dont do it! 10 Mistakes to Avoid

Have you got responsibilities around consultation, pre-consultation engagement and/or option development? If yes, then this one-day course is a must for you. Over the past ten years, the Institute has monitored the mistakes consultors make that result in challenges, judicial reviews, referrals, enquiries, trial by media, political fall-out, bad decisions and worse! A catalogue of costly errors that are alarmingly repeated on a regular basis, even within the same bodies.

This course is a combination of ten mini workshops exploring the ten most common and costly mistakes. The Institute’s highly experienced facilitator introduces them in descending order, explaining the error, why it is a fault, an example of the cost of making a blunder, before involving participants in working out how to work smart. Participants benefit from being able to review their own experiences and forthcoming consultations in the context of each mistake. They are introduced to consultation risk management and the best methods for meeting best practice within time constraints and costs.

Read more
In-house Training

The following courses are offered to you for in-house training.

They are based on the timelines public bodies must work through, from establishing something must change or a service be re-designed to making a final decision on what that change will be.

These courses allow a maximum of 18 delegates to attend. The Institute recommends running with courses with no less than 8.  Should you require further information please contact the Institute at info@consultationinstitute.org or telephone 01767 318350

Preparing for a Public Consultation

This one-day course tackles challenging issues through a worked example to illustrate potential pitfalls; it provides delegates with solid techniques to arrive at well considered options.

Read more
Conducting a Public Consultation

This one-day course tackles consultation issues through a worked example to illustrate potential pitfalls; it provides delegates with solid techniques to select the best dialogue fix and to deliver them to best practice standards.

Read more
Best Practice Online Consultation

This course takes you through each stage of the consultation process, identifying where online tools can be used to complement your offline methodology. It looks at current trends and their impacts, recommended standards and behaviours, how to encourage dialogue, and pro-active approaches such as social listening.

Read more
Co-Production in Public Engagement and Consultation - Principles & Practices

This one-day course aims to provide a definition of co-production within the context of consultation and engagement and explore its broad principles. We will also look at practical applications of a range of methods. The course will be conducted in an interactive and supportive learning environment.

Read more
Law of Consultation

Public bodies have never been more vulnerable to legal challenge. This comprehensive, regularly-updated course covers all aspects of the Law of Consultation and draws upon 160 plus judicial reviews as Judges have increasingly intervened on behalf of consultees.

Participants have the use of specially-prepared case notes to highlight key messages from the cases discussed in the course and the subject-matter is entertainingly delivered by focusing on relevant issues and challenges faced by consultation professionals in all sectors.

Read more
Law of Consultation - Two day Masterclass

This exclusive, two-day, Masterclass provides a detailed insight into a rapidly evolving environment that makes organisations vulnerable to legal challenges by campaigners alleging breaches in the Law of Consultation. It takes advantage of the extra time available to delve into greater detail and study a wider range of situations where the law has affected public bodies’ ability to act.

Participants have several opportunities to consider and discuss the implications of various Court judgments and meet practising lawyers specialising in public law. The Course dinner is a particular highlight and is an outstanding networking occasion.

Read more
Making Community Engagement Meaningful

Engaging with communities is critical for both public and private organisations if they wish to gain, build and maintain community understanding and support for their activities.

This course is essential for those who want to ensure their community engagement activities are meaningful, building trust and reciprocity with the communities being served.

Read more
Ten Smart Engagement Techniques

A workshop based on the feedback of needs from public bodies across the UK. Using examples and exercises based on real scenarios and actual practice, the trainer will run through the latest ‘smart’ techniques for 2020 and beyond.

This workshop considers what constitutes ‘smart’ engagement depending on the profiles of people that need to be engaged with. It starts by considering how well we undertake stakeholder mapping and using this to build an engagement plan, before considering the nature of the interest people have in whatever you are engaging or consulting upon, and how these two factors might determine what ‘smart’ engagement might look like.

It asks questions of delegates, such as, “Do you limit yourself to using the same method of engagement for a group of elderly residents as you do for a group of young activists when they have very different interest, perspectives and position? How do you engage them to get the best from them?”

Read more
Practical Equalities

Understanding Equalities Requirements when Managing Significant Change and Avoiding Legal Challenges. Against the backdrop of a new government, speculation about the future of equalities and human rights and increasing challenges to consultations on equalities grounds. This course clarifies the duties public bodies must continue to observe, how legal precedent is making fulfilling the duty more exacting and how to ensure safe compliance.

Read more
Equality and Health Inequality for Health and Social Care

Equality and health inequality considerations are a cornerstone of every health and social care service change programme. Participants will consider the impacts of these requirements have on project planning and how innovative approaches to engagement and consultation can save time and money, meet legal requirements and lead to better outcomes.

Read more
Don’t do it! 10 Mistakes to Avoid

Have you got responsibilities around consultation, pre-consultation engagement and/or option development? If yes, then this one-day course is a must for you. Over the past ten years, the Institute has monitored the mistakes consultors make that result in challenges, judicial reviews, referrals, enquiries, trial by media, political fall-out, bad decisions and worse! A catalogue of costly errors that are alarmingly repeated on a regular basis, even within the same bodies.

This course is a combination of ten mini workshops exploring the ten most common and costly mistakes. The Institute’s highly experienced facilitator introduces them in descending order, explaining the error, why it is a fault, an example of the cost of making a blunder, before involving participants in working out how to work smart. Participants benefit from being able to review their own experiences and forthcoming consultations in the context of each mistake. They are introduced to consultation risk management and the best methods for meeting best practice within time constraints and costs.

Read more
Law of Consultation: Practical Implications

Many hundreds of Institute Members and supporters have attended our unique Law of Consultation course. We are now able to offer a special variant of this course with the emphasis firmly on the practical implications of the many Court decisions we have scrutinised. This course will be delivered by some of the Institute's most experienced Associates and will provide ample opportunities for detailed discussions about the application of the legal rules to the client's own environment.

Read more
Equality Law for Public Engagement & Consultation

This course focuses on the practical application of both Statute and Common Law, on equality in the context of public engagement and consultation. Participants will have opportunities to consider typical scenarios as public bodies take steps to assess the likely impact of change upon equality groups.

For those anticipating formal consultation, the course will examine what is needed to reduce vulnerability to legal challenge, and consider common pitfalls that have led to problems in previous cases.

Read more
Equality Analysis for Consultors

The way in which Equality Analysis is undertaken by those conducting consultation and/or engagement differs enormously. Some do the work inhouse, some contract out. Some focus on wide impacts, some on the PSED only. Some do desktop research only, some engage extensively. There is little consistency and a lack of clarity of how you do equality analysis correctly and put this into a document as evidence.

Based upon what the Institute has observed from legal challenges, this workshop is an opportunity to help you learn the most efficient and safe ways to undertake Equality Analysis and present the information at the different stages where required.

Read more
Best Practice Budget Consultations

Local authorities are required to consult their residents. Over the years, most councils have evolved a mechanism for achieving this, though many have faced judicial reviews from pressure groups or citizens anxious about changes to cherished public services.

Due to the intensely political nature of high-level budget decisions, officials have often felt constrained in their ability to insist on particular consultation practices at the early stages of budget allocations.

They have, generally, been able to secure a consistent approach to wider public consultation once detailed proposals have been prepared. Many officials and elected members feel uneasy about current practice, particularly since the KE v Bristol CC judicial review in 2018. They think it may be time to reconsider whether they are undertaking this task in the most appropriate way. This Workshop will help.

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Essential Healthwatch (2 days)

Essential Healthwatch is designed with two primary objectives. The first is to enable the Healthwatch team to scrutinise the processes public bodies undertake sufficiently to identify whether they have incorporated what they should have done, from establishing a case for change through to final decision making in service change scenarios.

Based around the ideal timeline, it examines what should happen through pre-consultation, option development and consultation, to enable a body to make a decision that is fair and legally sound.

The second objective of ‘Essential Healthwatch’ is to develop the confidence of the Healthwatch team to be an effective partner to support consulting bodies, understanding what they need to achieve at the differing stages of a change process and how to facilitate engagement to help meet those needs.

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Essential OSC (Overview and Scrutiny Committee)

‘Essential OSC’ is designed to enable OSCs to scrutinise the processes public bodies undertake sufficiently to identify whether they have incorporated what they should have done, from establishing a case for change through to final decision making, in service change scenarios. Based around the ideal timeline, it examines what should happen through pre-consultation, option development and consultation, to enable a body to make a decision that is fair and legally sound.

‘Essential OSC’ highlights procedures that health commissioners and service providers should follow, the objectives they must have at each stage, the standards they should adhere to and the legal requirements they must meet. It includes legislation, statutory guidance, law (Gunning and Brown), legitimate expectation, equalities and health inequalities requirements, impacts assessments, how they should engage with the public, service users and stakeholders, how
information should be shared, accumulated and used, how decisions should be made and how to decide whether consultation is required or not.

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Better Surveys & Questionnaires

A hands-on practical course on using survey techniques in the context of public and stakeholder consultations, and public engagement generally. It covers basic questionnaire design techniques, but goes further to consider when and how to use these methods. Included are five short workshop sessions which help bring the topics to life.

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Better Data Analysis for Public Consultations

This course aims to offer participants a detailed insight into the issues and challenges inherent in the use of data collected by public engagement and consultation
engagement exercises and their presentation to decision-makers.

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Better Focus Groups

This is a course where the emphasis is on the use of Focus Groups in public consultation and participation, rather than as a market research methodology. It is not just about organising such events, it also teaches facilitation, using a specially prepared film of a genuine Focus Group. So be a fly on the wall – watch and listen to an actual Focus Group and observe the all-important skills of Facilitation/Moderation. Spot the deliberate mistakes!

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Applying the Law of Consultation (Scotland only)

The legal system may be different, but the basic principles underpinning the law of consultation are the same. Those managing change to Scotland’s public services and working with communities to develop solutions to problems all need a thorough understanding of what the law requires. So, do central and local government policy-makers, planners and infrastructure developers as well as community groups and third sector organisations who frequently have to focus their time and resources on responding to public or stakeholder consultations.

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Effective Focus Groups and Facilitation Skills (Scotland only)

Anyone interested or involved in public engagement & consultation or public policy and wants to learn techniques and broaden their knowledge – fast!

This course considers the specific issues relating to when to use focus groups, the organisational and planning issues, question construction, recording and data analysis. The session also provides an introduction to facilitation including the role of the facilitator, managing the process, managing behaviours and managing the discussion.

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Bespoke Training

The Institute can design and deliver effective tailor-made courses for organisations seeking to enhance their team’s knowledge and skills. Engaging closely with the client, the Institute will develop a unique course to the requirements of your organisation, delivered at the highest level by a tCI Associate. This can involve taking elements from our established courses to be tailored to your needs.

Contact Michelle De Branco via email at michelle@consultationinstitute.org or call 01767 318350 to discuss Bespoke Training options.

e-Learning

The following courses are offered to you as e-Learning modules.

If you are an Institute member, you can access training by logging in to your account Member benefits include discounted rates and free training on selected courses. Non-members will be required to create a free non-member account to gain access. To discuss enrolment, purchases or discounted bulk-buy, please get in touch.

The Consultation Charter: A foundation course in consultation

This foundation course in consultation is an eight-module programme based on these key charter principles, demonstrating some of the issues you may come across and what the solutions might be.

This course is free to all members of the Institute

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Stakeholder Mapping for Public Consultation

This course focuses on what is different when it comes to deploying stakeholder mapping in a consultation context, as opposed, to more generic issues.

We’ve created three fictional, but realistic scenarios from the worlds of Health, Planning and Airports, to help you understand how mapping works, and how it enables you to treat each group or individual to the best advantage.

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Collecting information, data and sampling

Written by Institute Associate, Barry Creasy, this course looks into the basics of collecting information, data and sampling.

This two-module course looks into the basics of qualitative and quantitative data, validity and how these relate to the question development for a consultation. The second module covers Sampling. What it is, why we use it, and when it is best to do so. We’ll then explore the Institute’s recommended type of sampling.

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Focus Groups

Taken from our public training course; Better Focus Groups, Barry Creasy has created this e-learning course on the subject.

This two-module course teaches the techniques for preparation and moderation; which will set you on the right path to a well-run focus group,

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Surveys and Questionnaires

Taken from our public training course, Better Surveys and Questionnaires, Barry Creasy has created this e-learning course on the subject.

This single module course delves into the different types of questions you might ask, the wording and clarity of language you will need to employ. It covers the rating/ranking of questions, why they are used, and how many options you may wish to have. and how best to score the responses.

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Data Analysis and Report Writing

Taken from our public training course, Better Data Analysis for Public Consultations, Barry Creasy has created this e-learning course on the subject.

This five module course looks in detail at Quantitative and Qualitative analysis, exploring what they are and how you might use them in your data gathering. The in-depth Quantitative Analysis module takes you through gathering the averages and percentages of your data. It looks at how you cross-tabulate and weight your data, and how you deal with error.

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Consultation and Public Events

In this course, we focus on three particular types of public events: Public Meetings, Drop-in events and Public Consultation Hearings. The course is primarily designed to help those new to consultation but also contains much best practice advice as a refresher for those with some experience in this often challenging aspect of public consultation.

Using a mixture of helpful, practical advice, sprinkled with anecdotes from the wide experience of Institute Associates and Members, we will equip you with a lot of very important insights.

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Certificate of
Professional Development

The Institute’s Certificate of Professional Development (CPD) recognises an individual’s commitment to enhancing his/her skills and knowledge in consultation services and techniques. Since the scheme began, we've awarded over 1,600 certificates.

Advanced Practitioner
Certificate

The Advanced Practitioner Certificate (APC) provides recognition amongst consultation and engagement professionals. The emphasis of the advanced recognition is on the individual’s own experiences and insights gained from their professional careers, as well as acknowledging a thorough training history in the field of consultation and engagement.

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