Training & Events
Courses are designed to be lively and interactive with plenty of group exercise to put theory into practice. All courses are available for in-house delivery, designed to be a cost effective and efficient way to train whole teams and strengthen inter-departmental understanding throughout your organisation.
Our training courses also provide professional recognition through an established Certificate of Professional Development (CPD) and for more experienced members, the Advanced Practitioner Certificate (APC).
Methods of Engagement
Does the thought of preparing for a public consultation appal/terrify/excite you?
Is this something you’ve never done before and are wondering where and how to begin? Or, have you been involved in the pre-consultation stage before, but know it could have been a much more effective exercise leading to a better overall consultationRead more
Are you confident you can meet the best practice standards now expected of a public consultation?
Public consultation is evolving rapidly, with a new emphasis on stakeholder involvement at all phases of change programmes. In addition to greater public/stakeholder participation at the pre-consultation phase, and the post-consultation period, the conduct of the all-important dialogue is critical. With greater expectations and a wider range of techniques for gathering consultee views, consultation professionals need to be fully aware of the possibilities and pitfalls.Read more
Methods of Engagement
Never have so many people accessed public debates online, and from multiple devices; like smartphones, tablets and (decreasingly) from their home PC. For example, did you know, according to a Deloitte survey 81% - 37 million people - own or have access to a smartphone in the UK? Through their social media and other online platforms people are turning to digital engagement as their channel of choice when it comes to public consultation.Read more
In the fast-changing landscape of consultation and engagement there is an increasing emphasis on the use of co-production in public service redesign. Coupled with the move by policy makers for continuous engagement in the dialogue with services users, the public and stakeholders, this can result in sometimes challenging relationship shifts amongst the partners in the process. However, co-production is a proven and effective method that is an essential element of the professional and stakeholder toolkit, used properly it is an invaluable asset.Read more
“To Engage or Consult” that is the question.
A management game to explore current best practice in community engagement and consultation.Read more
This is a course where the emphasis is on the use of Focus Groups in public consultation and participation, rather than as a market research methodology. It is not just about organising such events, it also teaches facilitation, using a specially-prepared film of a genuine Focus Group.
So be a fly on the wall - watch and listen to an actual Focus Group and observe the all-important skills of Facilitation/Moderation. Spot the deliberate mistakes!Read more
A hands-on practical course on using survey techniques in the context of public and stakeholder consultations, and public engagement generally.
It covers basic questionnaire design techniques, but goes further to consider when and how to use these methods. Included are five short workshop sessions which help bring the topics to life.
Every delegate also receives a free copy of Better Surveys & Questionnaires – a book in the Institute’s Signposts series, worth £12.00.Read more
The course will be delivered by Paul Parsons, tCI Senior Associate and Rosa Curling of Leigh Day, Solicitors. This is a new companion course to the Law of consultation and is focused on the practical application of both Statute and Common law on Equality in the context of public engagement and consultation.Read more
Few training courses require as much updating as this important one-day course on the Law of Consultation! The reason is simple. There is a continuous stream of judicial reviews with Judges regularly developing a body of law that needs to be familiar to everyone working in public engagement.
The course will be delivered by Elizabeth Gammell, Director of Standards tCI and Rhion Jones LL.B, Founder Director tCI who is highly experienced in the Law of ConsultationRead more
Part of the Advanced Practitioner Certificate (APC) programme involves attendance at the APC Workshop. If a number of members from the same organisation wish to become APC holders, it might be more cost-effective to run an in-house Workshop.Read more
‘Essential OSC’ is designed to enable OSCs to scrutinise the processes public bodies undertake sufficiently to identify whether they have incorporated what they should have done, from establishing a case for change through to final decision making, in service change scenarios. Based around the ideal timeline, it examines what should happen through pre-consultation, option development and consultation, to enable a body to make a decision that is fair and legally sound.Read more
Healthwatch is now a well-established as part of the English health and social care network. The continually changing health environment requires Healthwatch directors, management, staff and volunteers to be fully appreciative of the requirements for best practice by health bodies and Councils when conceiving and consulting on programmes of health and social care change.Read more
The Institute can design and deliver effective tailor-made courses for organisations seeking to enhance their team’s knowledge and skills. Engaging closely with the client, the Institute will develop a unique course to the requirements of your organisation, delivered at the highest level by a tCI Associate. This can involve taking elements from our established courses to be tailored to your needs.
Contact Martin Roach via email at firstname.lastname@example.org or call 01767 318350 to discuss Bespoke Training options.
All of the below courses are available for in-house delivery only. A minimum of 8 attendees is recommended with a maximum audience of 18.
Have you got responsibilities around consultation, pre-consultation engagement and/or option development? If yes, then this one-day workshopped course is a must for you.Read more
Many hundreds of Institute Members and supporters have attended our unique Law of Consultation.
We are now able to offer a special variant of this course with the emphasis firmly on the practical implications of the many Court decisions we have scrutinised.
This course will be delivered by some of the Institute's highly experienced Associates, and will provide ample opportunities for detailed discussions about the application of the legal rules to the client's own environment.Read more
The way in which Equality Analysis is undertaken by those conducting consultation and/or engagement differs enormously. Some do the work in-house, some contract out. Some focus on wide impacts, some on the PSED only. Some do desktop research only, some engage extensively. There is little consistency and a lack of clarity of how you do equality analysis correctly and put this into a document as evidence.Read more
Appreciative Inquiry makes for faster and more sustainable solutions. The cross-cutting nature of so many problems facing public bodies etc means that traditional methods may no longer work as well.
Appreciative Inquiry has become a popular approach used extensively to creatively address challenging problems and involve people in a positive way.Read more
An in-depth exploration of how local authorities should engage and consult their stakeholders and the general public when budgets are under extreme pressure and services are having to be rationalised or withdrawn. As in other Masterclasses this is a Management Game using the tried-and-tested mythical town of 'Bloombridge' to explore issues affecting public engagement and consultation. Those who have attended Consultation Before & After (CBA) and Managing and Measuring Public Engagement (MMPE) will be interested to see how it copes with plans to close a Library and a Care Home.Read more
The legal system may be different, but the basic principles underpinning the law of consultation are the same. Those managing change to Scotland’s public services and working with communities to develop solutions to problems all need a thorough understanding of what the law requires. So, do central and local government policy-makers, planners and infrastructure developers as well as community groups and third sector organisations who frequently have to focus their time and resources on responding to public or stakeholder consultations.Read more
Anyone interested or involved in public engagement & consultation or public policy and wants to learn techniques and broaden their knowledge – fast!
This course considers the specific issues relating to when to use focus groups, the organisational and planning issues, question construction, recording and data analysis. The session also provides an introduction to facilitation including the role of the facilitator, managing the process, managing behaviours and managing the discussion.Read more