Training & Events

Courses are designed to be lively and interactive with plenty of group exercise to put theory into practice. All courses are available for in-house delivery, designed to be a cost effective and efficient way to train whole teams and strengthen inter-departmental understanding throughout your organisation.

Our training courses also provide professional recognition through an established Certificate of Professional Development (CPD) and for more experienced members, the Advanced Practitioner Certificate (APC).

You can find tCI's latest training brochure here.

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Public and In-House Courses

Public Training
In-house Training
Public Training

At the end of 2018, The Institute will be withdrawing from the majority of public training courses. However, we will continue to publicly deliver the Law of Consultation and Equality Law for Public Engagement and Consultation courses, on a quarterly basis.

There will two final public runs for Preparing for a Public Consultation, Conducting a Public Consultation, Best Practice Online Consultation and Co-Production in Public Engagement and Consultation, in the first half of 2019.

All courses are available in-house at your location.

Law of Consultation

Few training courses require as much updating as this important one-day course on the Law of Consultation! The reason is simple. There is a continuous stream of judicial reviews with Judges regularly developing a body of law that needs to be familiar to everyone working in public engagement.

The course will be delivered by Elizabeth Gammell, Director of Standards tCI and Rhion Jones LL.B, Founder Director tCI who is highly experienced in the Law of Consultation

Read more
Equality Law for Public Engagement & Consultation

The course will be delivered by Paul Parsons, tCI Senior Associate and Rosa Curling of Leigh Day, Solicitors. This is a new companion course to the Law of consultation and is focused on the practical application of both Statute and Common law on Equality in the context of public engagement and consultation.

Read more
Preparing for a Public Consultation (available until 21st May 2019)

Does the thought of preparing for a public consultation appal/terrify/excite you?

Is this something you’ve never done before and are wondering where and how to begin? Or, have you been involved in the pre-consultation stage before, but know it could have been a much more effective exercise leading to a better overall consultation

Read more
Conducting a Public Consultation (available until 22nd May 2019)

Are you confident you can meet the best practice standards now expected of a public consultation?

Public consultation is evolving rapidly, with a new emphasis on stakeholder involvement at all phases of change programmes. In addition to greater public/stakeholder participation at the pre-consultation phase, and the post-consultation period, the conduct of the all-important dialogue is critical. With greater expectations and a wider range of techniques for gathering consultee views, consultation professionals need to be fully aware of the possibilities and pitfalls.

Read more
Best Practice Online Consultation (available until 26th June 2019)

Never have so many people accessed public debates online, and from multiple devices; like smartphones, tablets and (decreasingly) from their home PC. For example, did you know, according to a Deloitte survey 81% - 37 million people - own or have access to a smartphone in the UK? Through their social media and other online platforms people are turning to digital engagement as their channel of choice when it comes to public consultation.

Read more
Co-Production in Public Engagement and Consultation - Principles & Practices (available until 27th June 2019)

In the fast-changing landscape of consultation and engagement there is an increasing emphasis on the use of co-production in public service redesign. Coupled with the move by policy makers for continuous engagement in the dialogue with services users, the public and stakeholders, this can result in sometimes challenging relationship shifts amongst the partners in the process. However, co-production is a proven and effective method that is an essential element of the professional and stakeholder toolkit, used properly it is an invaluable asset.

Read more
Better Surveys & Questionnaires (available until 30th October 2018)

A hands-on practical course on using survey techniques in the context of public and stakeholder consultations, and public engagement generally.

It covers basic questionnaire design techniques, but goes further to consider when and how to use these methods. Included are five short workshop sessions which help bring the topics to life.

Every delegate also receives a free copy of Better Surveys & Questionnaires – a book in the Institute’s Signposts series, worth £12.00.

Read more
Better Data Analysis for Public Consultations (available until 31st October 2018)

This course aims to offer participants a detailed insight into the issues and challenges inherent in the use of data collected by public engagement and consultation engagement exercises and their presentation to decision-makers.

Read more
In-house Training

The following courses are offered to you for in-house training.

They are based on the timelines public bodies must work through, from establishing something must change or a service be re-designed to making a final decision on what that change will be.

These courses allow a maximum of 18 delegates to attend. The Institute recommends running with courses with no less than 8.  Should you require further information please contact the Institute at info@consultationinstitute.org or telephone 01767 318350

Preparing for a Public Consultation

Does the thought of preparing for a public consultation appal/terrify/excite you?

Is this something you’ve never done before and are wondering where and how to begin? Or, have you been involved in the pre-consultation stage before, but know it could have been a much more effective exercise leading to a better overall consultation

Read more
Conducting a Public Consultation

Are you confident you can meet the best practice standards now expected of a public consultation?

Public consultation is evolving rapidly, with a new emphasis on stakeholder involvement at all phases of change programmes. In addition to greater public/stakeholder participation at the pre-consultation phase, and the post-consultation period, the conduct of the all-important dialogue is critical. With greater expectations and a wider range of techniques for gathering consultee views, consultation professionals need to be fully aware of the possibilities and pitfalls.

Read more
Best Practice Online Consultation

Never have so many people accessed public debates online, and from multiple devices; like smartphones, tablets and (decreasingly) from their home PC. For example, did you know, according to a Deloitte survey 81% - 37 million people - own or have access to a smartphone in the UK? Through their social media and other online platforms people are turning to digital engagement as their channel of choice when it comes to public consultation.

Read more
Co-Production in Public Engagement and Consultation - Principles & Practices

In the fast-changing landscape of consultation and engagement there is an increasing emphasis on the use of co-production in public service redesign. Coupled with the move by policy makers for continuous engagement in the dialogue with services users, the public and stakeholders, this can result in sometimes challenging relationship shifts amongst the partners in the process. However, co-production is a proven and effective method that is an essential element of the professional and stakeholder toolkit, used properly it is an invaluable asset.

Read more
Understanding Community Engagement

“To Engage or Consult” that is the question.

A management game to explore current best practice in community engagement and consultation.

Read more
Better Focus Groups

This is a course where the emphasis is on the use of Focus Groups in public consultation and participation, rather than as a market research methodology. It is not just about organising such events, it also teaches facilitation, using a specially-prepared film of a genuine Focus Group.

So be a fly on the wall - watch and listen to an actual Focus Group and observe the all-important skills of Facilitation/Moderation. Spot the deliberate mistakes!

Read more
Better Surveys & Questionnaires

A hands-on practical course on using survey techniques in the context of public and stakeholder consultations, and public engagement generally.

It covers basic questionnaire design techniques, but goes further to consider when and how to use these methods. Included are five short workshop sessions which help bring the topics to life.

Every delegate also receives a free copy of Better Surveys & Questionnaires – a book in the Institute’s Signposts series, worth £12.00.

Read more
Better Data Analysis for Public Consultations

This course aims to offer participants a detailed insight into the issues and challenges inherent in the use of data collected by public engagement and consultation engagement exercises and their presentation to decision-makers.

Read more
Effective Focus Groups and Facilitation Skills (Scotland only)

Anyone interested or involved in public engagement & consultation or public policy and wants to learn techniques and broaden their knowledge – fast!

This course considers the specific issues relating to when to use focus groups, the organisational and planning issues, question construction, recording and data analysis. The session also provides an introduction to facilitation including the role of the facilitator, managing the process, managing behaviours and managing the discussion.

Read more
Equality Analysis for Consultors

The way in which Equality Analysis is undertaken by those conducting consultation and/or engagement differs enormously. Some do the work in-house, some contract out. Some focus on wide impacts, some on the PSED only. Some do desktop research only, some engage extensively. There is little consistency and a lack of clarity of how you do equality analysis correctly and put this into a document as evidence.

Read more
Equality Law for Public Engagement & Consultation

The course will be delivered by Paul Parsons, tCI Senior Associate and Rosa Curling of Leigh Day, Solicitors. This is a new companion course to the Law of consultation and is focused on the practical application of both Statute and Common law on Equality in the context of public engagement and consultation.

Read more
Law of Consultation

Few training courses require as much updating as this important one-day course on the Law of Consultation! The reason is simple. There is a continuous stream of judicial reviews with Judges regularly developing a body of law that needs to be familiar to everyone working in public engagement.

The course will be delivered by Elizabeth Gammell, Director of Standards tCI and Rhion Jones LL.B, Founder Director tCI who is highly experienced in the Law of Consultation

Read more
Law of Consultation: Practical Implications

Many hundreds of Institute Members and supporters have attended our unique Law of Consultation.

We are now able to offer a special variant of this course with the emphasis firmly on the practical implications of the many Court decisions we have scrutinised.

This course will be delivered by some of the Institute's highly experienced Associates, and will provide ample opportunities for detailed discussions about the application of the legal rules to the client's own environment.

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Applying the Law of Consultation (Scotland only)

The legal system may be different, but the basic principles underpinning the law of consultation are the same. Those managing change to Scotland’s public services and working with communities to develop solutions to problems all need a thorough understanding of what the law requires. So, do central and local government policy-makers, planners and infrastructure developers as well as community groups and third sector organisations who frequently have to focus their time and resources on responding to public or stakeholder consultations.

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Don’t do it! 10 Consultation Mistakes to Avoid

Have you got responsibilities around consultation, pre-consultation engagement and/or option development? If yes, then this one-day workshopped course is a must for you.

Read more
Appreciative Inquiry in Consultation and Co-Production

Appreciative Inquiry makes for faster and more sustainable solutions. The cross-cutting nature of so many problems facing public bodies etc means that traditional methods may no longer work as well.

Appreciative Inquiry has become a popular approach used extensively to creatively address challenging problems and involve people in a positive way.

Read more
Essential OSC (Overview and Scrutiny Committee)

‘Essential OSC’ is designed to enable OSCs to scrutinise the processes public bodies undertake sufficiently to identify whether they have incorporated what they should have done, from establishing a case for change through to final decision making, in service change scenarios. Based around the ideal timeline, it examines what should happen through pre-consultation, option development and consultation, to enable a body to make a decision that is fair and legally sound.

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Essential Healthwatch (2 days)

Healthwatch is now a well-established as part of the English health and social care network. The continually changing health environment requires Healthwatch directors, management, staff and volunteers to be fully appreciative of the requirements for best practice by health bodies and Councils when conceiving and consulting on programmes of health and social care change.

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Engagement and Consultation for Council Budgets

2018 has seen an unprecedented number of legal challenges and judicial reviews. In many cases new scenarios have been aspects of these challenges; reasons for challenge, interpretation of unfairness, obligatory processes, duties for involvement and requirements for impact assessments. For many involved in consultation and engagement and those having to make decisions around consultation, there is now doubt about whether you know everything you need in order to ensure your processes are ‘smart’ and minimise risk of challenge without being cumbersome and costly.

The Institute briefing/training session offers a guide of what is new, what has become higher risk and how processes are being examined from these cases. It gives an overview of what we now should be doing, what processes we should follow, how we manage risk and a refresher for what may have been forgotten. The session is essential knowledge for decision makers and those that manage or deliver consultations, engagement programmes and option development.

This briefing can be also delivered as a workshop.

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Advanced Practitioner Certificate Workshop

To attend these course, you need to be part of the APC scheme.

Part of the Advanced Practitioner Certificate (APC) programme involves attendance at the APC Workshop. If a number of members from the same organisation wish to become APC holders, it might be more cost-effective to run an in-house Workshop.

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Bespoke Training

The Institute can design and deliver effective tailor-made courses for organisations seeking to enhance their team’s knowledge and skills. Engaging closely with the client, the Institute will develop a unique course to the requirements of your organisation, delivered at the highest level by a tCI Associate. This can involve taking elements from our established courses to be tailored to your needs.

Contact Sue Myall via email at suem@consultationinstitute.org or call 01767 318350 to discuss Bespoke Training options.

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