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Training & Events

By delivering our public training virtually, you can continue to connect with those in the consultation and engagement community and get trained by experts in the field.

Furthermore, our ever-growing suite of e-Learning courses is an excellent way for you to train.

Below you will find more information about what courses are currently available. For more information, get in touch.

Upcoming Courses and Webinars

Public Training (Virtual)
e-Learning
In-house training (Virtual)
Public Training (Virtual)

The following courses are offered to you as virtual training courses, usually via Zoom.

If you require further information please contact us on info@consultationinstitute.org or telephone 01767 318350

Consultation & Engagement on the Zero-Carbon Agenda

A one-day course (two x 2-hour sessions) that is a post-pandemic successor to the Institute’s training Masterclasses – using realistic scenarios to explore and apply concepts & best practice to the global challenge of climate change.

Local authorities and many other public bodies will need to organise extensive public engagement and consultation in the coming months and years. Many of these will be related to climate change and the challenge of achieving net-zero status.

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Practical Equalities

A one-day course that clarifies the duties public bodies must continue to observe, how legal precedent in fulfilling the duty more exacting and how to ensure safe compliance.

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Preparing for a Public Consultation

Delivered over four consecutive mornings 9.30 to 11.30. This course equips participants to conduct the full range of preparatory activities to ensure a robust public consultation process, building upon tCI’s experience of pre-consultation best practice.

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Conducting a Public Consultation

Delivered over four consecutive mornings 9.30 to 11.30. The course equips participants to develop and organise the full range of consultation dialogues, building upon tCI’s experience of best practice.

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Ten Smart Engagement Techniques

A one-day course to ensure your team can do three things:

Work out the best form of engaging or involving people for the scenario.
Work out how to build a bespoke event that suits a requirement.
Use ‘engaging’ methods that keep participants enthused and involved.

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Co-Production in Public Engagement and Consultation

A one-day course that aims to provide a definition of co-production within the context of consultation and engagement and explore its broad principles. We will also look at practical applications of a range of methods.

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Effective Digital-First Consultation

With a turn to online consultation as the default method for collecting views during the pandemic, best-practice has been overshadowed by a sense of urgency. This repurposed version of the popular “Best Practice Online Consultation” course contains invaluable lessons - from how to construct an effective online questionnaire to dealing with the tricky subject of engaging the digitally excluded. The course covers recent examples and explores some of the popular technology options and delivery models for integrating a multi-channel approach to consultation & engagement.

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Making Community Engagement Meaningful

This course is run over two consecutive days from 10.00 - 12.30. Engagement with communities is critical for both public and private organisations if they wish to gain, build, and maintain community understanding and support for their activities. This course is essential for those who want to ensure their community engagement activities are meaningful, building trust and reciprocity with the communities being served.

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Don’t Do It – 10 mistakes to avoid

A one-day course to ensure your team does not fall into the same bad practices and high-risk approaches that have resulted in other bodies suffering reputational damage and legal challenge.

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Best Practice Approaches To Lawful Consultation

A one-day course to ensure that those involved in your projects know what is and what is not lawful – whether a decision-maker, manager or engagement facilitator – so that they meet duties and not create a risk.

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Drafting a Media Relation Plan for Consultation and Engagement

It gives insight to dealing with journalists and what makes a story for your public engagement/consultation. It then continues with helping you reflect and develop a 6-stage media relations plan which will be vital to ensure effective and co-ordinated engagement with multi-media and multi-audiences.

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Smart Participation Techniques for Co-Production

This 2.5-hour virtual session builds upon our introduction to the co-production training workshop, diving more deeply into the methods discussed.

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Stakeholder Mapping: Advanced Workshop

A comprehensive understanding of the stakeholders affected by an organisation’s project or engagement programme is a far more extensive and complex task – and often becomes a lost process. Stakeholder mapping is the visual process of laying out all the stakeholders of a service, project, product or idea on one map to get a visual representation of all the people who are affected by or can influence your project (and how they are connected).

Stakeholder analysis goes a step further. It is the process of (a) assessing a system and (b) potential changes to it, as they relate to relevant and interested parties (stakeholders) -used to assess how the interests of those stakeholders should be addressed in a project plan, policy, program, or other action. An integral part of stakeholder management is managing your stakeholders through the lifetime of your project (and beyond).

In this practical session, participants will explore this further, apply theory to practice and understand how to advance current Stakeholder Mapping processes best.

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e-Learning

The following courses are offered to you as e-Learning modules.

If you are an Institute member, you can access training by logging in to your account. Member benefits include discounted rates and free training on selected courses. Non-members will be required to create a free non-member account to gain access. To discuss enrolment, purchases or discounted bulk-buy, please get in touch.

Involving young people in decision-making

Children and young people have a right to take part in and influence how adults plan and run services for them in the areas where they live and learn; but how do you go about involving them, and what might you need to consider?

This course provides participants with an understanding of what we mean by young people and why and how to involve them in decision-making, We’ll consider the legal considerations and offer some practical ideas to get you started.

This course has been written by client and member, Edward Mallam of Mallam Consulting Ltd who has over 20 years of experience in the public and private sectors.

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Consultation for planning and development

This course focuses on the process of a developer submitting a planning application, acknowledging the important role consultation has in planning.

This four-module course explores the context of consultation today, asking why you should consult and if there is a legal requirement. It shows how you might create a strategy, and offers useful tools for running your consultation. Finally, exploring some of the challenges you may face and how best to overcome them.

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Advanced Social Media

In the world of consultation and engagement, social media runs much deeper than stakeholder comms and marketing. It can be used to find influencers, gauge current sentiment on a key issue or help to reach seldom heard audiences due to their massive prevalence. Social Media is particularly beneficial during pre-consultation when it can be used to warm up a debate and, in turn, lead to increased take-up during a proceeding formal consultation.

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Using Social Media in Consultation

Today’s society is more connected than ever before. The opportunity to go online is now available at home, at work, on public transport and across cities and towns.

The way we live our lives has been drastically changed by connectivity and the rise of social media. The wide reach and functionality of social media brings new methods to connect, inform and engage. From a consultation perspective, it can add a whole new dimension to your work.

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Law of Consultation Online

If you were to ask a consultation professional to describe the Law of Consultation, they would probably be able to mention The Gunning Principles. Ask them to describe those in detail and that could present more of a problem. There is, of course, a great deal more to all of this and that is what this online course will help you to appreciate.

Written by Institute Founders, Rhion Jones and Elizabeth Gammell, this eight-module course is a substantial but worthwhile investment in your professional development and involves between four and six hours of serious study and covers 40% more High Court cases than can be included in the public course. A course summary document gives you a handy aide-memoir to supplement your learning, and Module 8 will be updated every year for the next three years to incorporate new significant cases free of charge to all registrants.

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Creative Dialogue Methods

Our Creative Dialogue Methods course is broken down into three separate lessons, exploring what we mean by ‘creative dialogue’, the key characteristics, benefits and challenges of using these techniques in consultations, and the methods you can use to encourage creative dialogue.
We also touch on the Gunning Principles, social styles and how, and when, creative dialogue might be useful in relation to them.
There are a multitude of techniques out there, and this course focuses of four of them in particular, looking at the essential characteristics of World Cafes, Appreciative Inquiry, Participatory Geographic Information Systems and Citizens Assemblies.

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Creating a coding frame for text responses

This course sets out how to construct a coding frame that will help you to organise unstructured (e.g. free text) responses.

In tCI’s online Data Analysis and Report Writing course, the principles of coding are covered, and though it is not essential, tCI recommends that you complete this course first, and study, in particular, the module on qualitative analysis and coding, which will give you some background.

This course takes you further into the detail of coding and explains, through a step-by-step approach with a worked example, how to do it.

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Consultation and Public Events

In this course, we focus on three particular types of public events: Public Meetings, Drop-in events and Public Consultation Hearings. The course is primarily designed to help those new to consultation but also contains much best practice advice as a refresher for those with some experience in this often challenging aspect of public consultation.

Using a mixture of helpful, practical advice, sprinkled with anecdotes from the wide experience of Institute Associates and Members, we will equip you with a lot of very important insights.

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Data Analysis and Report Writing

Consultation is not a vote; the data collected is a means of informing decision-makers of what different types of people think, and how strongly they think it, but this does not mean that such data should be any less robust. When a consulting organisation publishes data, then, it should expect it to be challenged, and should ensure that the data itself is robust enough to resist such challenges.

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Focus Groups

A Focus Group is not a large gathering, nor is it simply an unstructured chat. It has clear parameters, as set out in this course. We look at the basic principles and moderation of focus groups and offer tips and advice to ensure you get the most out of your own group discussions.

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Surveys and Questionnaires

Surveys and Questionnaires must be informed by understanding the audience; they must sit in the world of the respondent, not in the world of the person writing them. They cannot and should not be seen as a quick and easy option for gathering data; the questions need to be carefully planned and researched for.

This course covers the basics of survey and questionnaire design.

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Collecting information, data and sampling

Data collection is at the heart of consultation – it is a means whereby we find out what people think and what they wish to say.

Before we move to any detail on dealing with data, it is important we understand some basic things about it, and some basic principles about what it is possible and not possible to do with data, information, and sampling.

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Stakeholder Mapping for Public Consultation

This course focuses on what is different when it comes to deploying stakeholder mapping in a consultation context, as opposed, to more generic issues.

We’ve created three fictional, but realistic scenarios from the worlds of Health, Planning and Airports, to help you understand how mapping works, and how it enables you to treat each group or individual to the best advantage.

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The Consultation Charter: A foundation course in consultation

This foundation course in consultation is an eight-module programme based on these key charter principles, demonstrating some of the issues you may come across and what the solutions might be.

This course is free to all members of the Institute

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In-house training (Virtual)

The following courses are offered to you as virtual in-house courses usually via Zoom.

If you require further information please contact us on info@consultationinstitute.org or telephone 01767 318350

Practical Equalities

Trainer: Nicholas Duffin | CPD Credits: 30

2.5 hour modules:
• When delivering proposals
• When consulting on proposals

Preparing for a Public Consultation

Trainer: Paul Parsons | CPD Credits: 30

90 minute modules:
• An introduction to consultation
• Targeting your audience
• Pre-consultation engagement
• Developing and selecting options for consultation

Conducting a Public Consultation

Trainer: Paul Parsons | CPD Credits: 30

90 minute modules:
• Planning a consultation
• Planning consultation documents
• Managing a consultation
• Managing consultation output

Ten Smart Engagement Techniques

Trainer: Nicholas Duffin | CPD Credits: 25

2.5-hour modules:
• Five smart online engagement techniques
• Five smart offline engagement techniques (COVID relevant of non-COVID)

Co-Production in Public Engagement and Consultation

Trainer: Andy Wright | CPD Credits: 25

2.5-hour modules:
• Part 1: Introduction to the underlying principles of co-production in engagement consultation
• Part 2: Introduction to practical methods for co-production and where they might be applied

Effective Digital-First Consultation

Trainer: Fraser Henderson | CPD Credits: 25

2 x 2.5-hour modules:
With a turn to online consultation as the default method for collecting views during the pandemic, best-practice has been overshadowed by a sense of urgency. This repurposed version of the popular “Best Practice Online Consultation” course contains invaluable lessons - from how to construct an effective online questionnaire to dealing with the tricky subject of engaging the digitally excluded. The course covers recent examples and explores some of the popular technology options and delivery models for integrating a multi-channel approach to consultation & engagement.

Making Community Engagement Meaningful

Trainer: Caroline Latta | CPD Credits: 25

2 x 2.5-hour modules:
Engagement with communities is critical for both public and private organisations if they wish to gain, build, and maintain community understanding and support for their activities. This course is essential for those who want to ensure their community engagement activities are meaningful, building trust and reciprocity with the communities being served.

Don’t Do It – 10 mistakes to avoid

Trainer: Nicholas Duffin | CPD Credits: 25

2.5-hour modules:
• Common mistakes (10-6)
• High-risk mistakes (5-1)

Best Practice approaches to lawful consultation

Trainer: Nicholas Duffin | CPD Credits: 30

2.5-hour modules:
• Understanding statutory requirements and Public law
• Using Best Practice to minimise risk

Drafting a Media Relation Plan for Consultation and Engagement

Trainer: Martin Evans | CPD Credits: 25

Two x 2.5-hour modules on easy steps to craft a media relation plan for consultation and engagement. It will be a mix of knowledge share, discussion, video and exercises.

Module 1 - Understanding the changing media landscape: Six steps to a media relations plan
• Preparing objectives
• Developing messages
• Define your audience understand your journalists – with some participant research before the next module

Module 2 - Audience Feedback
• Build relationships
• Quality content
o Storytelling to capture the emotion/hearts and minds
o Introduction to preparing your spokespersons
o Measure and evaluate

Smart Participation Techniques for Co-Production

Trainer: Andy Wright | CPD Credits: 25

2.5-hour workshop:
The session’s aims are to:
• Consider the situational, contextual, and flexible application of various techniques and methods in a SMART way.
• Look at the specific areas in which co-production can assist in engagement and consultation in more depth.
• To reflect on the strengths and drawbacks of the techniques working through examples of their specific application, drawing on delegates’ experience as well as that of the trainer.
There is also the opportunity to provide in advance case study examples or specific challenges faced by participants locally to work through as part of the session.
This is a follow-up workshop to our Co-Production in Public Engagement and Consultation course

Certificate of
Professional Development

The Institute’s Certificate of Professional Development (CPD) recognises an individual’s commitment to enhancing his/her skills and knowledge in consultation services and techniques. Since the scheme began, we've awarded over 1,600 certificates.

Advanced Practitioner
Certificate

The Advanced Practitioner Certificate (APC) provides recognition amongst consultation and engagement professionals. The emphasis of the advanced recognition is on the individual’s own experiences and insights gained from their professional careers, as well as acknowledging a thorough training history in the field of consultation and engagement.

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