Training & Events
Through 2022, we will continue to deliver public training virtually, where you can continue to connect with those in the consultation and engagement community and get trained by experts in the field.
Furthermore, our ever-growing suite of e-Learning courses is an excellent way for you to train.
Below you will find more information about what courses are currently available. For more information, get in touch.
Public Training (Virtual)
Public Training (Virtual)
The following courses are offered to you as virtual training courses, usually via Zoom.
If you require further information please contact Michelle or telephone 01767 318350
A one-day course that clarifies the duties public bodies must continue to observe, how legal precedent in fulfilling the duty more exacting and how to ensure safe compliance.Read more
Delivered over two mornings 9.00 to 12.00. this course equips participants to conduct the full range of preparatory activities to ensure a robust public consultation process, building upon tCI’s experience of pre-consultation best practice.Read more
Delivered over two mornings 9.00 to 12.00. the course equips participants to develop and organise the full range of consultation dialogues, building upon tCI’s experience of best practice.Read more
A one-day course to ensure your team can do three things:
Work out the best form of engaging or involving people for the scenario.
Work out how to build a bespoke event that suits a requirement.
Use ‘engaging’ methods that keep participants enthused and involved.
A one-day course that aims to provide a definition of co-production within the context of consultation and engagement and explore its broad principles. We will also look at practical applications of a range of methods.Read more
With a turn to online consultation as the default method for collecting views during the pandemic, best-practice has been overshadowed by a sense of urgency. This repurposed version of the popular “Best Practice Online Consultation” course contains invaluable lessons - from how to construct an effective online questionnaire to dealing with the tricky subject of engaging the digitally excluded. The course covers recent examples and explores some of the popular technology options and delivery models for integrating a multi-channel approach to consultation & engagement.Read more
This course is run over two consecutive days from 10.00 - 12.30. Engagement with communities is critical for both public and private organisations if they wish to gain, build, and maintain community understanding and support for their activities. This course is essential for those who want to ensure their community engagement activities are meaningful, building trust and reciprocity with the communities being served.Read more
A one-day course to ensure your team does not fall into the same bad practices and high-risk approaches that have resulted in other bodies suffering reputational damage and legal challenge.Read more
A one-day course to ensure that those involved in your projects know what is and what is not lawful – whether a decision-maker, manager or engagement facilitator – so that they meet duties and not create a risk.Read more
It gives insight to dealing with journalists and what makes a story for your public engagement/consultation. It then continues with helping you reflect and develop a 6-stage media relations plan which will be vital to ensure effective and co-ordinated engagement with multi-media and multi-audiences.Read more
This 2.5-hour virtual session builds upon our introduction to the co-production training workshop, diving more deeply into the methods discussed.Read more
A comprehensive understanding of the stakeholders affected by an organisation’s project or engagement programme is a far more extensive and complex task – and often becomes a lost process. Stakeholder mapping is the visual process of laying out all the stakeholders of a service, project, product or idea on one map to get a visual representation of all the people who are affected by or can influence your project (and how they are connected).
Stakeholder analysis goes a step further. It is the process of (a) assessing a system and (b) potential changes to it, as they relate to relevant and interested parties (stakeholders) -used to assess how the interests of those stakeholders should be addressed in a project plan, policy, program, or other action. An integral part of stakeholder management is managing your stakeholders through the lifetime of your project (and beyond).
In this practical session, participants will explore this further, apply theory to practice and understand how to advance current Stakeholder Mapping processes best.Read more
The following courses are offered to you for in-house training. These courses can be delivered in person or virtually. These courses allow a maximum of 18 delegates to attend (12 if delivered virtually). The Institute recommends running courses with no less than 8.
Should you require further information please contact the Michelle or telephone 01767 318350
This course tackles challenging issues through a worked example to illustrate potential pitfalls; it provides delegates with solid techniques to arrive at well-considered options.
Preparing for a Public Consultation is run over two consecutive morning sessions.Read more
This course tackles consultation issues through a worked example to illustrate potential pitfalls; it provides delegates with solid techniques to select the best dialogue fix and to deliver them to best practice standards.
Conducting a Public Consultation is run over two consecutive morning sessions.Read more
With a turn to online consultation as the default method for collecting views during the pandemic, best practice has been overshadowed by a sense of urgency. This repurposed version of the popular “Best Practice Online Consultation” course contains invaluable lessons - from how to construct an effective online questionnaire to dealing with the tricky subject of engaging the digitally excluded. The course covers recent examples and explores some of the popular technology options and delivery models for integrating a multi-channel approach to consultation & engagement.
This one-day course aims to provide a definition of co-production within the context of consultation and engagement and explore its broad principles. We will also look at practical applications of a range of methods. The course will be conducted in an interactive and supportive learning environment.Read more
Public bodies have never been more vulnerable to legal challenge. This comprehensive, regularly updated course covers all aspects of the Law of Consultation and draws upon 160 plus judicial reviews as Judges have increasingly intervened on behalf of consultees.
Participants have the use of specially prepared case notes to highlight key messages from the cases discussed in the course and the subject matter is entertainingly delivered by focusing on relevant issues and challenges faced by consultation professionals in all sectors. The Course will also cover recent developments and changes in NHS legislation and guidance following the recent restructuring, highlighting key changes and points with which attendees should be familiar.Read more
Many hundreds of Institute Members and supporters have attended our unique Law of Consultation course. We are now able to offer a special variant of this course with the emphasis firmly on the practical implications of the many Court decisions we have scrutinised. This course will be delivered by some of the Institute's most experienced Associates and will provide ample opportunities for detailed discussions about the application of the legal rules to the client's own environment.Read more
Engaging with communities is critical for both public and private organisations if they wish to gain, build and maintain community understanding and support for their activities. This course is essential for those who want to ensure their community engagement activities are meaningful, building trust and reciprocity with the communities being served.
Making Community Engagement Meaningful is run over two consecutive morning sessions.
A workshop based on the feedback of needs from public bodies across the UK. Using examples and exercises based on real scenarios and actual practice, the trainer will run through the latest ‘smart’ techniques for 2020 and beyond.
This workshop considers what constitutes ‘smart’ engagement depending on the profiles of people that need to be engaged with. It starts by considering how well we undertake stakeholder mapping and using this to build an engagement plan, before considering the nature of the interest people have in whatever you are engaging or consulting upon, and how these two factors might determine what ‘smart’ engagement might look like.
It asks questions of delegates, such as, “Do you limit yourself to using the same method of engagement for a group of elderly residents as you do for a group of young activists when they have very different interest, perspectives and position? How do you engage them to get the best from them?”Read more
Understanding Equalities Requirements when Managing Significant Change and Avoiding Legal Challenges. Against the backdrop of a new government, speculation about the future of equalities and human rights and increasing challenges to consultations on equalities grounds. This course clarifies the duties public bodies must continue to observe, how legal precedent is making fulfilling the duty more exacting and how to ensure safe compliance.Read more
Have you got responsibilities around consultation, pre-consultation engagement and/or option development? If yes, then this one-day course is a must for you. Over the past ten years, the Institute has monitored the mistakes consultors make that result in challenges, judicial reviews, referrals, enquiries, trial by media, political fall-out, bad decisions and worse! A catalogue of costly errors that are alarmingly repeated on a regular basis, even within the same bodies.
This course is a combination of ten mini workshops exploring the ten most common and costly mistakes. The Institute’s highly experienced facilitator introduces them in descending order, explaining the error, why it is a fault, an example of the cost of making a blunder, before involving participants in working out how to work smart. Participants benefit from being able to review their own experiences and forthcoming consultations in the context of each mistake. They are introduced to consultation risk management and the best methods for meeting best practice within time constraints and costs.Read more
The Institute can design and deliver effective tailor-made courses for organisations seeking to enhance their team’s knowledge and skills. Engaging closely with the client, the Institute will develop a unique course to the requirements of your organisation, delivered at the highest level by a tCI Associate. This can involve taking elements from our established courses to be tailored to your needs.
Contact Michelle De Branco via email at email@example.com or call 01767 318350 to discuss Bespoke Training options.
The following courses are offered to you as e-Learning modules.
If you are an Institute member, you can access training by logging in to your account. Member benefits include discounted rates and free training on selected courses. Non-members will be required to create a free non-member account to gain access. To discuss enrolment, purchases or discounted bulk-buy, please get in touch.
Nationally Significant Infrastructure Projects are major infrastructure developments in England and Wales that bypass normal local planning requirements. It’s very precise format means that is has many merits that are sometimes lacking in a regular planning application, as this course looks to demonstrate.Read more
Children and young people have a right to take part in and influence how adults plan and run services for them in the areas where they live and learn; but how do you go about involving them, and what might you need to consider?
This course provides participants with an understanding of what we mean by young people and why and how to involve them in decision-making, We’ll consider the legal considerations and offer some practical ideas to get you started.
This course has been written by client and member, Edward Mallam of Mallam Consulting Ltd who has over 20 years of experience in the public and private sectors.Read more
This course focuses on the process of a developer submitting a planning application, acknowledging the important role consultation has in planning.
This four-module course explores the context of consultation today, asking why you should consult and if there is a legal requirement. It shows how you might create a strategy, and offers useful tools for running your consultation. Finally, exploring some of the challenges you may face and how best to overcome them.Read more
In the world of consultation and engagement, social media runs much deeper than stakeholder comms and marketing. It can be used to find influencers, gauge current sentiment on a key issue or help to reach seldom heard audiences due to their massive prevalence. Social Media is particularly beneficial during pre-consultation when it can be used to warm up a debate and, in turn, lead to increased take-up during a proceeding formal consultation.Read more
Today’s society is more connected than ever before. The opportunity to go online is now available at home, at work, on public transport and across cities and towns.
The way we live our lives has been drastically changed by connectivity and the rise of social media. The wide reach and functionality of social media brings new methods to connect, inform and engage. From a consultation perspective, it can add a whole new dimension to your work.Read more
If you were to ask a consultation professional to describe the Law of Consultation, they would probably be able to mention The Gunning Principles. Ask them to describe those in detail and that could present more of a problem. There is, of course, a great deal more to all of this and that is what this online course will help you to appreciate.
Written by Institute Founders, Rhion Jones and Elizabeth Gammell, this eight-module course is a substantial but worthwhile investment in your professional development and involves between four and six hours of serious study and covers 40% more High Court cases than can be included in the public course. A course summary document gives you a handy aide-memoir to supplement your learning, and Module 8 will be updated every year for the next three years to incorporate new significant cases free of charge to all registrants.Read more
Our Creative Dialogue Methods course is broken down into three separate lessons, exploring what we mean by ‘creative dialogue’, the key characteristics, benefits and challenges of using these techniques in consultations, and the methods you can use to encourage creative dialogue.
We also touch on the Gunning Principles, social styles and how, and when, creative dialogue might be useful in relation to them.
There are a multitude of techniques out there, and this course focuses of four of them in particular, looking at the essential characteristics of World Cafes, Appreciative Inquiry, Participatory Geographic Information Systems and Citizens Assemblies.
This course sets out how to construct a coding frame that will help you to organise unstructured (e.g. free text) responses.
In tCI’s online Data Analysis and Report Writing course, the principles of coding are covered, and though it is not essential, tCI recommends that you complete this course first, and study, in particular, the module on qualitative analysis and coding, which will give you some background.
This course takes you further into the detail of coding and explains, through a step-by-step approach with a worked example, how to do it.Read more
In this course, we focus on three particular types of public events: Public Meetings, Drop-in events and Public Consultation Hearings. The course is primarily designed to help those new to consultation but also contains much best practice advice as a refresher for those with some experience in this often challenging aspect of public consultation.
Using a mixture of helpful, practical advice, sprinkled with anecdotes from the wide experience of Institute Associates and Members, we will equip you with a lot of very important insights.Read more
Consultation is not a vote; the data collected is a means of informing decision-makers of what different types of people think, and how strongly they think it, but this does not mean that such data should be any less robust. When a consulting organisation publishes data, then, it should expect it to be challenged, and should ensure that the data itself is robust enough to resist such challenges.Read more
A Focus Group is not a large gathering, nor is it simply an unstructured chat. It has clear parameters, as set out in this course. We look at the basic principles and moderation of focus groups and offer tips and advice to ensure you get the most out of your own group discussions.Read more
Surveys and Questionnaires must be informed by understanding the audience; they must sit in the world of the respondent, not in the world of the person writing them. They cannot and should not be seen as a quick and easy option for gathering data; the questions need to be carefully planned and researched for.
This course covers the basics of survey and questionnaire design.Read more
Data collection is at the heart of consultation – it is a means whereby we find out what people think and what they wish to say.
Before we move to any detail on dealing with data, it is important we understand some basic things about it, and some basic principles about what it is possible and not possible to do with data, information, and sampling.Read more
This course focuses on what is different when it comes to deploying stakeholder mapping in a consultation context, as opposed, to more generic issues.
We’ve created three fictional, but realistic scenarios from the worlds of Health, Planning and Airports, to help you understand how mapping works, and how it enables you to treat each group or individual to the best advantage.Read more
This foundation course in consultation is an eight-module programme based on these key charter principles, demonstrating some of the issues you may come across and what the solutions might be.
This course is free to all members of the InstituteRead more
The Institute’s Certificate of Professional Development (CPD) recognises an individual’s commitment to enhancing his/her skills and knowledge in consultation services and techniques. Since the scheme began, we've awarded over 1,600 certificates.
The Advanced Practitioner Certificate (APC) provides recognition amongst consultation and engagement professionals. The emphasis of the advanced recognition is on the individual’s own experiences and insights gained from their professional careers, as well as acknowledging a thorough training history in the field of consultation and engagement.
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