Last week, the re-organised NHS in England started in earnest to use a single standard benchmark question. It reads: “How likely are you to recommend our “ward/A&E department” to friends […]
Very few news stories have caught the imagination – and prompted such a confused response as last week’s astonishing developments over the cardiac surgery unit at the Leeds Infirmary. Successive
Questioning the expert – What can we deduce from the Leeds Infirmary row? Read More »
When the Coalition Government started using the word Localism, a few years ago, there weren’t too many critics. It isn’t easy being against Localism; it’s a bit like being opposed
We all know that consultation comes in many forms, and that there are as many dialogue methods as there are consultancy firms with the creativity to invent a new one.
Hands up who feels really well-informed about the European market for horse-meat? Maybe not too many of us – but certainly rather more than did so three weeks ago! One
Uninformed debate – One of the differences between opinion polling and consultation Read More »
Happy New Year! Those who woke up on Christmas Day expecting our Churches to be promoting peace and harmony might have been surprised to hear Archbishop Vincent Nichols make a
One of the frequent arguments against public and stakeholder consultation is that it often produces negative reactions to reasonable plans that public authorities wish to implement. Worse, it acts as
Anyone reading Robert Francis’ massive Report into the Mid-Staffordshire Hospital Scandal(1) will surely be appalled at the widespread failures which meant that hundreds of patients suffered whilst Regulators and bureaucrats vacillated.
Mid-Staffs Report spells engagement challenges for NHS and Councils Read More »
Last week’s Radio Four programme File on Four was called ‘Taxing questions’ and looked critically at HMRC’s recent activities in engaging openly with key stakeholders. Two current situations were dealt
In July 2012, the Cabinet Office produced a new set of Consultation Principles, intended to replace the 2008 Code of Practice, and put into effect immediately. Many established stakeholder organisations
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