The home of Public Consultation Best Practice

We provide more help for organisations to implement best practice and do more training on public consultation and engagement than anyone else in the world.

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About the Consultation Institute

Since 2003, a well-established not-for-profit best practice Institute, promoting high-quality public and stakeholder consultation in the public, private and voluntary sectors. A membership body for everyone interested in public dialogue, engagement and participation.

Core Services include

Training Courses

A comprehensive range of one-day public engagement and consultation training courses.

Quality Assurance

Designed for high-profile consultations for an external assurance of its quality.

Partners in Excellence Scheme

To recognise and celebrate those organisations who can demonstrate high standards of performance.

Advice & Guidance

We provide organisations with a menu of services from which they can use our expertise.

Aarhus Convention Check

Self-assess your infrastructure engagement exercise based on international requirements.

Start your Consultation Journey

We offer the most comprehensive range of one-day public engagement and consultation training courses available anywhere. These courses are designed to be relevant to people and organisations in all sectors.

Download our 2017 Learning & Development Brochure now!

Some of our Clients and Members

HS2

High Speeds Two is building one of the largest infrastructure projects in Europe. We provided specialist quality assurance on the data analysis/interpretation following a key public consultation attracting 60,000+ respondents. Delivered specialist consultation and engagement training courses in-house.

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Transport for London

A major strategic relationship with the Institute. Holders of the Partners in Consultation Excellence Certificate. The Institute has trained approximately 60 TfL consultation staff and assisted with the Quality Assurance of transport related projects.

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NHS South East CSU

Holders of a preferred CSU agreement with the Institute. Under this deal we support major service reconfigurations in South London, including projects affecting NHS services in Southwark, Dulwich Hospital, and mental health service provision. Previously the Institute supported engagement activities for the ‘South West London’ project for hospitals reconfiguration. Extensive Executive Briefing for Senior NHS Managers. This client also pioneered ‘Ambassador Training’, whereby Senior Clinicians were trained by us in best practice handling of public meetings.

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Kent County Council

The biggest local authority in the United Kingdom. Long standing members of the Institute, having trained 20-25 public engagement staff. Executive briefings on legal and other aspects of public consultations have been delivered to Senior Officers and 40+ Elected Members.

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Essex Fire and Rescue

Full Quality Assurance of consultations regarding future deployment of Fire & Rescue resources.

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NHS North East Commissioning Support Unit

The Institute concluded a preferred CSU agreement with NECS whereby service change projects are supported through Advice and Guidance and also formal Quality Assurance. In-house training has been provided and NECS was the first client to use the tCI Risk Assessment Workshop methodology.

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Lincolnshire County Council

The Institute has conducted 2 separate Quality Assurance assignments for controversial consultations involving the restructuring of libraries and changes to Adult Social Care fees. The Institute has delivered in-house training for both Officers and Elected Members.

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Guys & St Thomas Hospital

An extensive in-house training programme was undertaken, with particular emphasis on Social Media and Engagement Methodologies.

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Gloucestershire County Council

This Council was the first to adopt a call-off contract for consultation Advice & Guidance. Having successfully used the Institute’s Quality Assurance process for the re-run of their libraries reconfiguration public consultation.

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London Borough of Hounslow

This Council faces a major challenge as it is affected by the continuing controversy surrounding the future of London Heathrow Airport. The consultation and engagement team have been trained through two programmes of in-house training from the Institute.

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Public Health Wales

Over three years this organisation has commissioned the Institute to design and deliver high-profile Executive Seminars for NHS and Local Government staff in Wales. Specialist events have included Seminars on consultation with young people, service change in health and social care, consultation with the ‘older’ generation, and using social media for public health engagement.

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North Ayrshire Council

This authority has trained more of its staff in public engagement and consultation than any other in the UK. In-house training has been provided by David Jones and the Scottish-Irish team, and the Council has been recognised with a special award for skills development at the Institute’s 2015 Conference.

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NHS Wakefield Clinical Commissioning Group

In 2013 we provided Quality Assurance for the ‘Meeting the Challenge’ transformation programme – including support at the joint overview and scrutiny committee. NHS proposals were very controversial as they affected local hospital services, but the exercise was subsequently recognised by the Association of Healthcare Communications and Marketing (AHCM) for the best engagement project for 2013.

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CCEA

In Northern-Ireland, the Council for the Curriculum, Examinations and Assessment is responsible for extensive engagement and consultation on the education service. It has used the Institute since 2004 and continues to commission specialist in-house training and Advice & Guidance.

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Horizon Nuclear Power

We helped the client to develop a robust set of documentation - sufficient to satisfy unusually tight regulatory requirements - and be meaningful to the public. It also advised on the best approach to forthcoming statutory consultations.

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Derbyshire Fire & Rescue

This organisation consulted the public on a long-term plan, ‘Fit to Respond: An Opportunity to Shape the Future’, and required and received a full Quality Assurance for the exercise. Derbyshire Fire and Rescue have also run an in-house training course on the Law of Consultation to which it invited neighbouring Fire & Rescue services.

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Consultation Institute Membership

Individual Level

From £195 per year

Enjoy most of the membership benefits as an individual

Corporate Level

From £995 per year

Giving membership benefit discounts to all employees

Membership of the Consultation Institute enables you to join a community of like-minded people and offers recognition to those who have undertaken training to improve their skills and knowledge.

Consultation on principle: NHS sustainability and transformation plans

December 6, 2016

Paul Parsons has a lot of relevant experience with patient and public involvement in the NHS. He is also active in working with Institute clients considering how best to implement…

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The perils of piecemeal consultations

December 6, 2016

Piecemeal consultations sometimes seek the views of citizens at various stages of long-term changes to our public services. Be aware of the pitfalls. Massive changes are often less about a…

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Enough of Experts? Ipsos MORI Veracity Index 2016

December 5, 2016

tCI’s Remmert Keijzer comments on Ipsos MORI’s annual Veracity Index. “2016 has been full of surprises with Donald Trump winning the US Presidential Election and the UK’s decision to leave…

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Oxford city councillors blast ‘farcical’ NHS savings plan

December 8, 2016

A major health shake-up being ‘foisted’ on the public will risk patient safety, Oxford councillors have warned. During an impassioned debate at Town Hall, they said the changes could ‘seriously…

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Objectors to controversial drilling plan are being ‘kept in the dark’

December 8, 2016

The oil drilling company behind the controversial plan in the South Downs National Park (SDNP) at Markswell Wood has been accused of hiding information despite a pledge to be transparent.…

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Residents fearing library closures reassured ‘there are no done deals’ – council to ‘carefully consider’ consultation document

December 7, 2016

Concerned residents fearing for the future of their libraries have been reassured ‘there are no done deals’ following a passionate Town Hall debate. Campaigners from the Save Warrington’s Libraries group…

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A Selection Of Our Videos

The Perils of careless policy making - The Rt Hon Michael Portillo

The Perils of careless policy making - The Rt Hon Michael Portillo

NIMBYism in Major Infrastructure Projects – John Morris, Former Director of Public Affairs at Birmingham Airport

NIMBYism in Major Infrastructure Projects – John Morris, Former Director of Public Affairs at Birmingham Airport

Modernising our National Health Service - Paul Brooks, Associate Director of Patient Experience and Facilities Management, Derby Hospitals NHS Foundation Trust

Modernising our National Health Service - Paul Brooks, Associate Director of Patient Experience and Facilities Management, Derby Hospitals NHS Foundation Trust

Allocating Roadspace in a Congested City: Transport for London's expierience with Cycle Superhighways - Peter Bradley, Head of Consultation & Engagement

Allocating Roadspace in a Congested City: Transport for London's expierience with Cycle Superhighways - Peter Bradley, Head of Consultation & Engagement

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