The home of Public Consultation Best Practice

We provide more help for organisations to implement best practice and do more training on public consultation and engagement than anyone else in the world.

About the Consultation Institute

Since 2003, a well-established not-for-profit best practice Institute, promoting high-quality public and stakeholder consultation in the public, private and voluntary sectors. A membership body for everyone interested in public dialogue, engagement and participation.

Core Services include

Training Courses

A comprehensive range of one-day public engagement and consultation training courses.

Quality Assurance

Designed for high-profile consultations for an external assurance of its quality.

Partners in Excellence Scheme

To recognise and celebrate those organisations who can demonstrate high standards of performance.

Advice & Guidance

We provide organisations with a menu of services from which they can use our expertise.

Aarhus Convention Check

Self-assess your infrastructure engagement exercise based on international requirements.

Start your Consultation Journey

We offer the most comprehensive range of one-day public engagement and consultation training courses available anywhere. These courses are designed to be relevant to people and organisations in all sectors.

Download our 2017 Learning & Development Brochure now!

Some of our Clients and Members

HS2

High Speeds Two is building one of the largest infrastructure projects in Europe. We provided specialist quality assurance on the data analysis/interpretation following a key public consultation attracting 60,000+ respondents. Delivered specialist consultation and engagement training courses in-house.

See our services

Transport for London

A major strategic relationship with the Institute. Holders of the Partners in Consultation Excellence Certificate. The Institute has trained approximately 60 TfL consultation staff and assisted with the Quality Assurance of transport related projects.

See our services

NHS South East CSU

Holders of a preferred CSU agreement with the Institute. Under this deal we support major service reconfigurations in South London, including projects affecting NHS services in Southwark, Dulwich Hospital, and mental health service provision. Previously the Institute supported engagement activities for the ‘South West London’ project for hospitals reconfiguration. Extensive Executive Briefing for Senior NHS Managers. This client also pioneered ‘Ambassador Training’, whereby Senior Clinicians were trained by us in best practice handling of public meetings.

See our services

Kent County Council

The biggest local authority in the United Kingdom. Long standing members of the Institute, having trained 20-25 public engagement staff. Executive briefings on legal and other aspects of public consultations have been delivered to Senior Officers and 40+ Elected Members.

See our services

Essex Fire and Rescue

Full Quality Assurance of consultations regarding future deployment of Fire & Rescue resources.

See our services

NHS North East Commissioning Support Unit

The Institute concluded a preferred CSU agreement with NECS whereby service change projects are supported through Advice and Guidance and also formal Quality Assurance. In-house training has been provided and NECS was the first client to use the tCI Risk Assessment Workshop methodology.

See our services

Lincolnshire County Council

The Institute has conducted 2 separate Quality Assurance assignments for controversial consultations involving the restructuring of libraries and changes to Adult Social Care fees. The Institute has delivered in-house training for both Officers and Elected Members.

See our services

Guys & St Thomas Hospital

An extensive in-house training programme was undertaken, with particular emphasis on Social Media and Engagement Methodologies.

See our services

Gloucestershire County Council

This Council was the first to adopt a call-off contract for consultation Advice & Guidance. Having successfully used the Institute’s Quality Assurance process for the re-run of their libraries reconfiguration public consultation.

See our services

Edinburgh Airport

With major changes shortly to be implemented in civil aviation throughout the UK, the Airport has commissioned tCI to quality assure their consultation processes on flight path changes.

See our services

London Borough of Hounslow

This Council faces a major challenge as it is affected by the continuing controversy surrounding the future of London Heathrow Airport. The consultation and engagement team have been trained through two programmes of in-house training from the Institute.

See our services

Public Health Wales

Over three years this organisation has commissioned the Institute to design and deliver high-profile Executive Seminars for NHS and Local Government staff in Wales. Specialist events have included Seminars on consultation with young people, service change in health and social care, consultation with the ‘older’ generation, and using social media for public health engagement.

See our services

North Ayrshire Council

This authority has trained more of its staff in public engagement and consultation than any other in the UK. In-house training has been provided by David Jones and the Scottish-Irish team, and the Council has been recognised with a special award for skills development at the Institute’s 2015 Conference.

See our services

NHS Wakefield Clinical Commissioning Group

In 2013 we provided Quality Assurance for the ‘Meeting the Challenge’ transformation programme – including support at the joint overview and scrutiny committee. NHS proposals were very controversial as they affected local hospital services, but the exercise was subsequently recognised by the Association of Healthcare Communications and Marketing (AHCM) for the best engagement project for 2013.

See our services

CCEA

In Northern-Ireland, the Council for the Curriculum, Examinations and Assessment is responsible for extensive engagement and consultation on the education service. It has used the Institute since 2004 and continues to commission specialist in-house training and Advice & Guidance.

See our services

Horizon Nuclear Power

We helped the client to develop a robust set of documentation - sufficient to satisfy unusually tight regulatory requirements - and be meaningful to the public. It also advised on the best approach to forthcoming statutory consultations.

See our services

Consultation Institute Membership

Individual Level

From £195 per year

Enjoy most of the membership benefits as an individual

Corporate Level

From £995 per year

Giving membership benefit discounts to all employees

Membership of the Consultation Institute enables you to join a community of like-minded people and offers recognition to those who have undertaken training to improve their skills and knowledge.

Is there a new Duty to Consult?

May 19, 2017

You may or not be aware that the The Public Services (Social Value) Act 2012 requires public bodies to consider how the services they commission and procure might improve the…

Read More

Institute commentary on the Conservative Party manifesto

May 18, 2017

Earlier today the Conservative Party launched their election manifesto two days after Labour have done the same. According to the latest polls, the Tories are expected to win a clear…

Read More

Institute commentary on the Labour Party manifesto

May 16, 2017

After a draft version of the Labour Party manifesto was already leaked last week, the Party has now published their full manifesto and it is committing itself to do a…

Read More

Protestors criticise lack of consultation on hospital bed removal

May 22, 2017

Fears have been voiced for the welfare of some of the most vulnerable residents in north Norfolk if health chiefs push ahead with plans to remove beds from a local…

Read More

The provider sector deficit due to be hidden until after election

May 22, 2017

NHS trusts will report a combined deficit for 2016-17 that significantly breaches the maximum control total set by national leaders at the start of the year, HSJ research had revealed. NHS Improvement…

Read More

Minister for Transport sued after limiting tourist season on island from Star Wars

May 22, 2017

A boatman who brings visitors to Skellig Michael has brought High Court action over the Minister for Transport’s decisions to limit the season passengers can land at the UNESCO world…

Read More

Sign up to receive updates from the Consultation Institute

A Selection Of Our Videos

The Perils of careless policy making - The Rt Hon Michael Portillo

The Perils of careless policy making - The Rt Hon Michael Portillo

NIMBYism in Major Infrastructure Projects – John Morris, Former Director of Public Affairs at Birmingham Airport

NIMBYism in Major Infrastructure Projects – John Morris, Former Director of Public Affairs at Birmingham Airport

Modernising our National Health Service - Paul Brooks, Associate Director of Patient Experience and Facilities Management, Derby Hospitals NHS Foundation Trust

Modernising our National Health Service - Paul Brooks, Associate Director of Patient Experience and Facilities Management, Derby Hospitals NHS Foundation Trust

Allocating Roadspace in a Congested City: Transport for London's expierience with Cycle Superhighways - Peter Bradley, Head of Consultation & Engagement

Allocating Roadspace in a Congested City: Transport for London's expierience with Cycle Superhighways - Peter Bradley, Head of Consultation & Engagement

Join the conversation

Connect with the Consultation Institute on social media:

Or call us on +44 (0) 1767 318350