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Professional Services

Some of our Clients and Members


High Speeds Two is building one of the largest infrastructure projects in Europe. We provided specialist quality assurance on the data analysis/interpretation following a key public consultation attracting 60,000+ respondents. Delivered specialist consultation and engagement training courses in-house.

Transport for London

A major strategic relationship with the Institute. Holders of the Partners in Consultation Excellence Certificate. The Institute has trained approximately 60 TfL consultation staff and assisted with the Quality Assurance of transport related projects.

NHS South East CSU

Holders of a preferred CSU agreement with the Institute. Under this deal we support major service reconfigurations in South London, including projects affecting NHS services in Southwark, Dulwich Hospital, and mental health service provision. Previously the Institute supported engagement activities for the ‘South West London’ project for hospitals reconfiguration. Extensive Executive Briefing for Senior NHS Managers. This client also pioneered ‘Ambassador Training’, whereby Senior Clinicians were trained by us in best practice handling of public meetings.

Kent County Council

The biggest local authority in the United Kingdom. Long standing members of the Institute, having trained 20-25 public engagement staff. Executive briefings on legal and other aspects of public consultations have been delivered to Senior Officers and 40+ Elected Members.

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