Meet the team

Corey spent his formative years as an engineering apprentice in the British Army before earning a coveted place at the Royal Military Academy Sandhurst. He commissioned into the Royal Logistic Corps in 1999, which culminated in his promotion to Lieutenant Colonel and being appointed Commanding Officer 3rd Regiment Royal Logistic Corps. Corey also held senior international appointments in the UN, NATO, and EU.

Retiring from the British Army in 2017, Corey was appointed Executive Officer (Strategy & Transformation) to the Government of Bermuda. The scope of his role also extended to providing the US DoD with expert advice on financial crime strategies across the Caribbean, to combat the illicit trafficking of humans, drugs, and arms.

Karen has over 25 years of commercial experience within the oil industry, training/education, and consultancy. Her career journey included working internationally as a Senior Business Development Officer in North America and Italy and travelling to other European countries to represent her organisation at international conferences. Karen's career has taught her to deliver results within a high-pressure environment whilst creating and nurturing successful long-term partnerships with clients.

Karen has worked at the Institute since September 2007. As the Senior Account Manager, she is principally responsible for developing and maintaining relationships with key clients. Working closely with clients to understand business needs and objectives and then creating and implementing strategies to help achieve the associated goals. In doing so, Karen provides account management support, including project management, budgeting, and reporting.

Karen leads the Institute's talented account managers who support clients, associates and members while researching new business trends and developments.

Rebecca has six years’ experience working in the field of public engagement and consultation. After graduating from Leeds University, Rebecca joined the Institute and has supported tCI to achieve its goals, both nationally and internationally. Her experience of engaging and nurturing clients across a variety of sectors has created long-standing relationships and client satisfaction.

As the Client Account Manager, she sits within a team responsible for developing and maintaining relationships with clients, working with them to understand their business challenges and explore solutions.

Sophie is a seasoned Account Manager with a diverse portfolio of experience spanning 12 years within the charity retail sector, NHS, and both public and private education. Her career has been dedicated to driving positive change and making a meaningful impact.

Commencing her role as a Client Account Manager at the institute in 2023, she is an integral member of a team entrusted with the task of nurturing and managing client relationships. Her primary responsibilities involve collaborating with clients to gain insights into their business challenges and explore viable solutions.

Michelle has over 30 years of administration experience, with 26 of these years working for her family’s haulage company, taking over from her father as Transport Manager. She went on to a role as the Head of Support Services in the Health sector before returning to the haulage industry as a Logistics Team Leader.

Michelle brings her transferrable skills and experience into her work with the Institute. where she was worked since 2018, fulfilling the role of our Associate Account Manager. She provides close support to the Institute associates, trainers, and practitioners, appointing them to projects, coordinating their activities, ensuring their availability and evaluating their effectiveness on behalf of the Institute as part of quality control. Michelle primarily recruits new associates for the Institute, working closely with the CEO and Account Managers to identify consultants with the knowledge and suitability to support the Institute’s clients.

Martyn has over 16 years’ experience working in video production and design, including 11 years in the television industry. His career has seen him work closely with advertising agencies, production/film companies, and public sector and voluntary organisations.

Martyn has worked at the Institute since 2017. As the Multimedia Content and Production Manager, Martyn creates visual content in alignment with the Institute’s strategy by producing engaging, relevant media that is utilised across many areas of the business, including marketing campaigns, digital, and print.

Martyn designs the Institute’s e-Learning content and manages our creative services; an area which has seen him work closely with external agencies and Institute clients, using his expertise and experience to produce bespoke learning and informative content, tailored to their needs.

Elena has over five years’ experience in creating engaging marketing campaigns, from using digital methods to hosting virtual and in-person events. She graduated with a Master’s in Creative Writing in 2021, and uses storytelling to craft meaningful narratives through case studies, articles, and campaigns.

Elena has worked at the Institute since 2021. As the Marketing Manager, Elena creates, maintains and executes tCI’s marketing strategy, working with members and the wider network to deliver content that is useful and relevant to those working in cross-sector consultation and engagement. She runs tCI’s social media platforms, email marketing, and our events calendar.

Martin joined the Institute in 2009 originally as a Centre-Coordinator and then spent ten years overseeing membership and account management. During this time, he developed and honed his skills across a multitude of disciplines and sectors, offering valuable insights and experience to clients and stakeholders.

He then spent five years working at a national repairs and maintenance company for local authority and private sector housing. Continuing his dynamic approach, his responsibilities ranged across scheduled and reactive fleet support, health & safety compliance, and branch administrative support, prior to moving into Human Resources.

Martin returned to the Institute in 2023 as its Learning Design Manager to develop its training portfolio and create learning pathways across the public programme, e-learning, and supporting in-house client delivery.

Expertise:
• Equalities with specific expertise in race equality
• Community and Stakeholder Engagement
• Relationship management/Partnership Development.

Expert in:
• Local Authority
• Charity/non-profit
• Faith-based organisations

Experience:
Ade has 25 years' experience of social/public policy development and implementation.

He has 20 years’ experience of equality impact assessment and analysis and development outcomes and actions to mitigate negative impact on disadvantaged communities. He is an expert in community development and Engagement with marginalised communities, involving them in shaping policy outcomes on issued that affect them at local level.

Expertise:
• pre-consultation actions to achieve consensus for change
• co-production of involvement process for change
• achieving agreement in complex/contentious change programmes

Expert in:
• social care and wider care sector (children and adults)
• active travel and sustainable transport
• NHS

Experience:
Andy brings 10 years of experience with tCI following a successful Assistant Director level career in public service.

He has an impressive list of tCI clients, including:
Tower Hamlets Borough Council, City of York and North Yorkshire Councils (shadow Combined Authority), Greater Manchester Health and Care Partnership, Edinburgh Health and Care Partnership, Surrey County Council, Walsall Met. Council, Gloucestershire County Council and North of England and Midlands and Lancs CSUs

Expertise:
• Community Engagement, including co-production/co-design
• Asset-based community development
• Consultation planning and delivery
• Continuous engagement
• Data analysis (qualitative and quantitative)
• Developing and evaluating public policy
• Developing practical guidance and mapping good practice;
• Facilitation
• Research design, delivery and analysis
• Training design and delivery

Expert in:
• Health
• Local government
• Fire & rescue
• Skills, Enterprise and Regeneration
• Active travel

Experience:
Andy is an experienced social researcher and management consultant. He spent the formative years of his career in industry, first as an engineer in the telecoms industry where he later specialised in business analysis and change management, managing large scale and high value projects. He has been a consultant for more than twenty years, focusing on social inclusion, equalities, regeneration, skills and health. Prior to his current role he had senior managerial responsibility for delivering core contracts – including overseeing EU Objective One programmes, workforce development and special projects - at both Merseyside and South and East Cheshire Training and Enterprise Councils.

Within research and consultancy Andy specialises in developing actionable outcomes based on sound research and insight, working with a diverse range of organisations and stakeholders. Since working with the Consultation institute he has worked on a varied range projects providing advice and guidance as well as quality assurance, in health, social care, SEND, LTNs and other sectors. Recent work includes piloting our new certificate of consultation readiness with NHS South Yorkshire.

Expertise:
• Consultation and engagement techniques
• Equality Law and duties
• Corporate Governance
• Programme Management

Expert in:
• Health
• Policing
• Local Authority
• Fire & Rescue Services

Experience:
Anna is a Senior Associate of the Institute with experience across many public sector organisations in project management, advice and guidance and quality assurance. Her particular passion is encouraging people to participate in service change proposals in creative and meaningful ways. She has a sound foundation of the laws of consultation and equality legislation and is keen to support clients in exercising their duties and following good practice processes to inform decision making.

Anna has previously worked as Director of Corporate Affairs and Governance in the NHS and has delivered successful consultation and engagement processes for many transformational change programmes. She has also worked in communication and engagement for a Police & Crime Commissioner and Police Authority. This first-hand experience means that Anna has the ability to walk in her clients’ shoes and understand the challenges they face.

As a Fellow of the Chartered Institute of Marketing, Anna has an ability to communicate in an accessible and relevant way and enjoys the challenge of supporting participants to get involved at whatever level they choose.

Expertise:
• Consultation best practice
• Developing, designing and leading complex and contentious consultation exercises

Expert in:
• Designing research methods, tools and techniques (qual and quant)
• Developing online and offline methods, engaging seldom heard groups
• Consultation to support strategy and policy development
• Analysis and reporting

Experience:
Anna specialises in best practice public consultation and engagement, developing consultation plans, and designing qualitative and quantitative methodologies. With 20+ years local government (and research agency) experience,

Anna has conducted consultation on a wide range of complex and contentious issues including; budget consultation, libraries, arts and heritage, waste and recycling, greenspaces, adult social care, children’s services, leisure, planning, licensing, community safety, highways and transport.

Anna has a long standing relationship with the tCI, joining as an Associate in 2022. She is also a Certified member of the Market Research Society (CMRS).

Expertise:
• Data-gathering methodologies, including: survey construction; sampling; running focus groups; running public meetings; interview techniques; facilitation/moderation techniques
• Data analysis: qualitative; quantitative; statistical analysis; coding of free-text/oral outputs; report structure and writing
• General knowledge of consultation theory and practice including: consultation structure; consultation law; consultation best practice; pre-consultation/options development/options appraisal; quality assurance

Expert in:
• Consultation methodology – collection, analysis and presentation of consultation data
• Sectors worked in: health; fire & rescue; transport; local government
• Quality assurance; peer review

Experience:
Barry has been an Associate of tCI since 2006, and, in 2013, became one of the Institute’s first Fellows; he serves on the Institute’s Policy Committee.

Barry spent many years running training courses for the Institute (on data collection and data analysis, and on the law of consultation), and his e-versions of many of these courses sit at the core of tCI’s online training offer. He has also published several books with the Institute on data-gathering methodologies, as well as authoring tCI’s ‘A Decade of Dialogue’ charting consultations with which the Institute had been involved from 2003 to 2013.

As an Associate, Barry has also been involved in dozens of projects that the Institute has been asked to undertake, including: peer reviews of consultations by HS2 Ltd, the Airports Authority and the Department for Transport; Quality Assurance for NHS North Central London and Epsom & St Helier Hospitals Trust; pre-consultation work for Moorfields Hospital; focus groups for Wiltshire Fire & Rescue Service and for Wokingham Borough Council; a review of consultation structures in six English-speaking nations; an options appraisal exercise (run entirely by post during the pandemic) for NHS Lanarkshire.

Expertise:
• Communications/Cyfathrebu
• Stakeholder engagement/Ymgysylltu efo rhanddeiliaid
• Public consultation/ Ymgynghori Cyhoeddus
• Event Chair/host and facilitation/Hwyluso a Chadeirio digwyddiadau
• Bilingual English and Welsh/ Dwyieithog Cymraeg a Saesneg

Expert in:
• Broadcasting/Darlledu
• Matters relating to Wales/Materion sy’n ymwneud â Chymru

Experience:
Having worked for BBC Wales for over 25 years, Bethan has an invaluable understanding of how Wales works.
Now working as a freelance Communications consultant, she uses the skills she developed as BBC Wales’ north Wales News Editor and Head of Centre, north Wales to support public consultation and stakeholder engagement.

Fully bilingual in English and Welsh, Bethan is a confident communicator, facilitator and host. She has initially concentrated on projects in Wales where her knowledge and contacts benefit our clients, but she is also available to work with clients across the UK.

_________

Ar ôl gweithio i BBC Cymru am dros 25 o flynyddoedd, mae gan Bethan ddealltwriaeth amhrisiadwy o sut mae Cymru’n gweithio.
Mae hi bellach yn gweithio fel Ymgynghorydd Cyfathrebu, gan ddefnyddio’r sgiliau a ddatblygodd fel Golygydd Newyddion y Gogledd i BBC Cymru ac fel Pennaeth y Gogledd, i gefnogi ymgynghori cyhoeddus ac ymgysylltu efo rhanddeiliaid.

Yn gwbl ddwyieithog, Cymraeg a Saesneg, mae Bethan yn gyfathrebydd hyderus, hwylusydd a chadeirydd trafodaethau a digwyddiadau. I gychwyn, bu Bethan yn canolbwyntio ar brosiectau yng Nghymru gan sicrhau fod ein cleiantau yn elwa o’i gwybodaeth a’i chysylltiadau. Ond mae hi hefyd ar gael i weithio efo cleiantau ar hyd a lled y DU.

Expertise:
• Strategic Advice and Guidance
• Consultation Design and Planning
• Stakeholder Management
• Event Chair and Facilitation
• Equalities Assessment
• Continuous Engagement
• Certificate of Consultation Readiness
• Quality Assurance


Expert in:
• Health
• Fire and Rescue
• Nuclear Energy
• Central and Local Government


Experience:
Brian Parry is a Fellow of the Institute and offers consultation and public engagement experience gained at the highest level. He was previously a Board Director and Head of Public Engagement at the Central Office of Information, the former marketing communications agency for the UK Government. As a former senior civil servant, Brian gained extensive experience of designing and delivering consultations across Whitehall departments. This includes some of the largest public engagement and consultation exercises undertaken in the UK, covering topics such as new nuclear, social care, organ donation, children’s services, and the adult skills agenda.

A management consultant by background with KPMG London, Brian has operated at senior board level for over 30 years, focusing primarily on the development of evidence-based strategy, stakeholder engagement and the development of robust public policy. He became an Associate of the Institute in 2012 and has subsequently worked for a wide range of clients offering strategic advice and guidance on all aspects of public consultation design and delivery. Brian also leads on quality assurance, and was responsible for the development of new assurance frameworks for the Certificate of Readiness and Quality Assurance services.

A qualified market researcher and experienced facilitator, Brian is a registered member of the Market Research Society. He is comfortable facilitating a wide range of audiences, from large public groups through to more senior stakeholder meetings and bespoke workshops. This included the design and facilitation of senior level stakeholder discussions at St George’s House, Windsor Castle, on a range of social policy issues.

Expertise:
• Strategic Planning and Change
• Governance of change programmes
• Quality Assurance of Consultation

Expert in:
• Transformational Change in the NHS
• Cross-sector and partnerships
• Public Policy in Wales

Experience:
Bruce has a background in the NHS in Public Health, Primary Care and Strategic Planning. Freelance since 2016 he has worked with public sector clients across Health, Social Care, Housing and the third sector on strategic service evaluation, review and change projects. He has also worked directly with national agencies such as Welsh Government, the Future Generations Commissioner and Social Care Wales.

His work with tCI has included Quality Assuring consultation on major change programmes in the NHS in England, and providing advice and guidance on consultation to NHS clients in England and Wales. His Board level experience in two NHS organisations and in depth understanding of the NHS and partnership projects gives him considerable insight into the challenges that organisations face in successfully implementing service change.

Expertise:
• Complex and controversial service change
• Public involvement and consultation
• Strategic communications and behaviour change

Expert in:
• NHS
• Public health and local government
• Stakeholder and citizen engagement across all sectors


Experience:
Caroline has worked nationally and internationally providing senior strategic advice for government departments and organisations on strategic communications, stakeholder management and involvement for major public service changes.

During her 30 year career Caroline has advised on numerous complex and contentious issues across health, social care and local government. She is co-writer: NHS service change legal duties guide.

Caroline is a senior associate for tCI, she chairs the associate’s council and serves on the board. She is proud to be a chartered member of the Chartered Institute of Public Relations and an accredited practitioner.

Expertise:
• Developing and delivering public consultation strategies
• Stakeholder and risk identification and mapping
• Communications, stakeholder engagement, and public relations

Expert in:
• Transport: road, rail, air, and sea
• Built environment
• Sustainable and renewable energy infrastructure

Experience:
With nearly two decades of experience, Damian Greenfield is an industry-leading infrastructure and planning public consultation, stakeholder engagement, and communications professional who operates in a truly integrated world of public affairs and community relations.

With specialist expertise in the transport and built environment concerning the Planning Act, Nationally Significant Infrastructure Projects, Development Consent Orders, and Transport Works Act Orders, Damian knows what it takes to deliver successful schemes for some of the most complex projects throughout the UK, paving the way for the most ambitious, society-changing investment.

Everything he does helps bring certainty to the decision-making process. From creating a compelling case for investment to delivering 'gold standard' consultation that builds support with target audiences, Damian supports clients meet their business objectives whilst avoiding the pitfalls of public consultation and stakeholder engagement.

Expertise:
• Chartered town planner
• High Street Task Force expert
• Full IHBC member
• Fellow of the Institute of Leadership and Management

Expert in:
• Town planning
• Placemaking
• Planning mediation and complex negotiations
• High streets and neighbourhood planning
• Heritage-led regeneration
• Engagement and statutory consultation on planning matters
• Third sector organisational development

Experience:
More than 30 years experience in town planning, regeneration and third sector organisational development. Managing Director/Partner of Urban Vision Enterprise CIC and Chair of the Board of the National Planning Forum. Also a High Street Task Force Expert, Associate of the Consultation Institute and a Design Council Expert. Former roles include Head of Planning Aid England, Chair of the Institute of Historic Building Conservation and Chair of the Historic Towns Forum. Author of numerous guides to planning, development, heritage and regeneration, including the Locality Neighbourhood Plans Roadmap and parts of BS7913.

Expertise
• Community engagement
• Public consultation
• Stakeholder engagement
• Customer engagement
• Children and young people engagement
• Communications / public relations
• Project management

Expert in:
• Water industry
• Rail industry
• Local Authority

Experience:
Senior Manager with over 20 years’ experience in the public and private sectors. Proven expertise of stakeholder, community and customer engagement; public consultation; project management; behaviour change; strategy development and implementation. A strong communicator, with a public relations background, who has led significant transformation and business change programmes.

Expertise:
• Evidence based policy development
• Governance
• Strategic planning in complex and multi-agency environments
• Facilitating diverse groups and complex issues
• Development of collaborative relationships
• Creation and delivery of shared visions
• Best practice public consultation
• Public involvement & continuous engagement

Expert in:
• Generalist in Public Policy
• Health and Social Care

Experience:
Governance- Numerous executive and non-executive Board positions supporting strategic governance and risk management. As a Director of an Arm’s Length Public body in NI supported the organisation during a Ministerial review in. Developed the Management response and implemented recommendations.

Collaborative engagement in strategy formulation - Experienced in chairing, facilitating and supporting multi-disciplinary partnerships to ensure better outcomes for people. For example, co-developed a progressive Children & Young People Framework for Mid & South Essex ICS to enable cross-sector partners to align around inequalities, community-based assets and unlock decision-making/ resource allocation, from system to place-based levels.

Research, insight and public policy development – Committed to evidence-based approaches, has commissioned, designed and delivered numerous projects.

Public affairs – successfully lobbied and influenced elected representatives and other stakeholders regarding issues such as financial inclusion and infrastructure projects and delivery.

Public consultation –Committed to best practice stakeholder engagement and formal consultation. Has worked across the UK providing strategic advice and insight to numerous airports, NHS bodies, LAs and Jersey State Government on consultation and engagement within regulated frameworks.

Expertise:
• Strategic engagement and stakeholder management
• Formal public consultation to facilitate major service change in health and social care
• Analytical focussed on understanding problems not imposing solutions
• Stakeholder interviews (at all levels) and reporting in a diplomatic way while not diluting insights
• Conflict resolution
• Project and Programme management

Expert in:
• NHS and Social Care (Scotland)
• Conservation and sustainability

Experience :
Maimie has 20 years experience with NHS Scotland health board in various roles including Head of Public Relations and Engagement and Programme Manager for National Collaboratives in Scotland.

She currently works part-time in engagement and communications as part of the Scottish Government's Digital Health and Care Directorate. This included leading national public engagement and Equalities Impact Assessments during the pandemic and currently.

In my self-employed roles (since 2019), Maimie has supported the development of Engagement Strategies and Business Cases for National NHS and Government organizations across the UK.

Expertise:
• Consultation planning
• Drafting consultation materials
• Consultation analysis and reporting
• Commissioning and delivering opinion research

Expert in:
• Transport
• Fire & rescue
• Local Government, including devolution
• National Government
• International

Experience:
As Head of Consultation at Transport for London, Mike wrote the organisation's consultation policy covering their 100+ annual consultations and delivered numerous major consultations on tram schemes, road bridges and changes to the London Underground. He was also consultation manager for London 2012.

Since joining the Institute, Mike has advised on and assessed numerous projects in the transport, fire & rescue, local government health and education sectors, and advised several airports on their airspace change proposals.

Mike has also advised the Morrocan and Tunisian Governments on constitutional reform.

Expertise:
• Strategic approaches to stakeholder engagement and public consultation
• Change programme risks identification and management
• Pre-consultation and options development
• Equality and health inequality analysis
• Event facilitation

Expert in:
• Paul is a recognised expert in the legal and regulatory requirements for health service change in England.

Experience:
Paul has 20 years’ experience of involving people in policy and service change by creating relationships and supporting dialogue between underrepresented people and the people who make decisions that affect them.

He has supported dozens of organisations through high-profile, public service change projects, with a special interest in health and social care service transformation. He specialises in identifying, planning for and managing the risks of conducting public consultations on contentious proposals.

A history of working with people who live with disabilities, people who have English as a second language, and people who are deaf, blind, or deaf and blind have given him a broad perspective on the benefits of engaging people and communities who some services describe as ‘hard to reach’.
Paul is a strong advocate of a more inclusive society and an active supporter of social justice and equality issues. He is a keen community volunteer and spends several hours every week out and about on his pushbike.

Expertise:
• Training and advice and guidance on participation and engagement
• Including citizens in decision making

Expert in:
• Participation, engagement, involvement and consultation
• Digital and data-led approaches to policy and consultation
• Environment, economy and innovation

Experience:
• 20 years of experience in public policy, participation and engagement
• Former Head of Policy, Nesta Scotland and Rector of Edinburgh University
• Royal Society of Edinburgh Covid 19 Commissioner

Expertise:
• Public Consultation
• Democracy
• Citizenship and human rights

Expert in:
• Conflict resolution
• Philanthropy
• Deliberative dialogues

Experience:
Quintin is a successful serial social entrepreneur having helped set up and develop many initiatives over four decades, from the European in the 70s, through the Northern Ireland Council for Voluntary Action (NICVA) in the 80s, the ‘YES Campaign’ for the N. Ireland referendum on the Good Friday (Belfast) Agreement and his own political consultancy Stratagem International in the 90s, followed by the Consultation Institute and DemocraShe in recent years.

The common thread through all his activities is a search for social justice, change and a more participative and democratic society, which is where consultation fits in, as a vehicle for active citizen engagement and a responsive state. He chairs the Consultation Institute Board, and keeps his hand in as trainer, facilitator and consultant on special projects across the UK and Ireland. He has advised on conflict resolution projects in Cyprus, North Macedonia, Iraq, Syria and Ukraine.

Expertise:
• Research

Expert in:
• Planning/Housing

Experience:
Dr Rob Rowlands is a well-respected researcher with over 20 years of helping organisations find the answers they need to make a difference.

He trained in planning and housing and has a PhD in Urban Geography. Rob has worked at some of the UK's top Universities, responding to, developing and managing research.

Previous clients have included national and international governments, local and regional councils, private companies, social businesses and charities.

He has also played a key role in teaching and developing research skills and critical thinking among those he works with.

Rob is friendly, open and honest. His passion is helping others to be more curious, to ask different questions and to help them find and use the answers they need to make a positive difference.

Expertise:
• Advice and Guidance
• Quality Assurance / Peer Review
• Delivering effective workshops and consultations

Expert in:
• Planning and Infrastructure
• Local Government / Democracy
• Health Involvement and Consultation

Experience:
Ruth has been providing solutions to public and private sector clients for over 25 years, supporting their communications, involvement, engagement and consultation activities. She has a particular interest in planning and infrastructure, with wide-ranging experience in the wider public sector including health. She has an enduring love of coffee, the colour purple and hats.

Expertise:
• Public Involvement and continuous Engagement
• Coproduction and co-design
•Trainer

Expert in:
• Health and social care
•Voluntary Sector and Healthwatch

Experience:
During his time as Healthwatch CEO, training from tCI allowed him to develop a best practice guide on consultations and engagement. He supported health and social care commissioners through a complex consultation on stroke services that successfully defended a judicial review brought by two separate parties. Steve has supported a range of tCI clients with Advice & Guidance on consultation best practice.

Steve started as a Registered General Nurse and has worked in social work, adult education, community development and supported housing settings, as well as CEO roles with Citizens Advice and Mind . Steve brings that experience of the role of the voluntary sector and expertise in community engagement and co-production.

Expertise:
• Advice and strategic planning
• Robust engagement and public consultation
• Equalities and statutory requirements

Expert in:
• Health
• Local government (more limited experience)

Experience:
Sue is an experienced communications and engagement and consultation specialist and oversaw more than 20 public consultations during my time with the NHS. She was also involved in helping the transition of public health into local authorities, carrying out public and stakeholder engagement to help develop health and wellbeing strategies.

As an Associate with the Consultation Institute, she has provided advice and guidance to a number of NHS organisations and acted as advisor in several assurance processes for public consultations. In doing this, she worked with the organisations to make sure they fulfilled their statutory duties so that their processes could not be challenged.

She has a particular interest in ensuring that organisations implement their equalities duties effectively and hear from those whose voices are seldom heard.

Expertise:
• Facilitating collective outcomes from diverse groups
• Strengths based engagement techniques (Appreciative Inquiry, Participatory Budgeting, World cafes etc)
•Citizens' Assemblies and Codesign Deliberative Dialogue

Expert in:
• Councils
• Policing
• NHS

Experience:
Citizen participation in decision making is at the heart of Susan's career. Her personal experience of observing inequality of participation, and its negative impact on people's lives, focused her mind on how we could better address the unintended consequences of well intentioned policy in the UK.

She created the first degree in Citizenship (the blend of politics and education and community studies), conducted the first systematic review of Citizenship in Education, and used that learning to teach, train and support public sector colleagues in strengths based techniques. She has held senior positions in local government and central government, and shares her practice through publications or conference workshops.

Her work over the past 11 years has been steeped in practice, Directing MutualGain and supporting the Consultation Institute as an Associate and Associate Board Member. She is an RSA fellow and was the Chair of the Participatory Budgeting Network for three years Government 1% commitment to PB.