Article

Code framing for Consultations: From Messy Text to Decisions you can Stand Behind

Challenges Consultation analysis gets challenged when you can’t prove you listened fairly. The common failure mode: hundreds of comments reduced to a sentiment percentage (“72% support”) with no clarity on why people objected, what would mitigate the impacts, or how protected groups are affected. Decision-makers can’t act on that. Legal teams flag predetermination risk. And […]

Code framing for Consultations: From Messy Text to Decisions you can Stand Behind Read More »

Three PSED Cases That Changed Compliance and Why “We Didn’t Have the Data” No Longer Works (Part 1 – Case Law)

The Public Sector Equality Duty isn’t optional process theatre. It’s the first place campaign groups and lawyers look when challenging decisions that disadvantage protected groups. In the last 18 months, three cases have fundamentally reshaped what defensible compliance looks like and widened the gap between organisations that treat PSED as a checklist versus those who

Three PSED Cases That Changed Compliance and Why “We Didn’t Have the Data” No Longer Works (Part 1 – Case Law) Read More »

Clear and Accessible: Meeting Gunning Principle 2 in Public Consultations

Public bodies have a legal duty to consult fairly. Gunning Principle 2 requires providing consultees with “enough information to enable them to give intelligent consideration to the issue at hand.” In practice, this means consultation materials must be clear, accessible, and comprehensive—not dense jargon, but information the public can understand and use. This article explores

Clear and Accessible: Meeting Gunning Principle 2 in Public Consultations Read More »

Converting Lived Experience into Lawful Evidence

Public consultations surface rich lived experience: stories, frustrations, workarounds, and everyday wisdom from people affected by change. For consultation managers and engagement officers, the challenge isn’t collecting these narratives—it’s converting them into evidence that is both decision-useful and legally defensible. 1. Start with Fair Collection The Gunning Principles set the legal baseline. Proposals must be

Converting Lived Experience into Lawful Evidence Read More »

Consult Too Late and It Might Be Thrown Out: 3 Checks to Meet the First Gunning Principle

A public consultation is only lawful if it happens while proposals are still open to change. Consult after you’ve effectively decided, and you risk judicial review, expensive delays, and a collapse in public trust. The risk is real. Courts have thrown out consultations that began after decisions were effectively made. One council lost its case

Consult Too Late and It Might Be Thrown Out: 3 Checks to Meet the First Gunning Principle Read More »

Behaviour Change: Where Interventions Fit in Public Consultation

From initiatives encouraging active travel to digital service adoption, today’s public policies increasingly require citizens to alter established habits. Behaviour change interventions—ranging from subtle nudges to targeted support programmes—have regained prominence in public engagement, but with a more refined approach than the initial enthusiasm of the 2010s. Communications and engagement professionals now frequently ask how

Behaviour Change: Where Interventions Fit in Public Consultation Read More »

Active Travel: Gaining Stakeholder Support and Promoting Inclusion

With the UK aiming to have half of short urban journeys walked, wheeled, or cycled by 2030, local authorities must implement strategies that change mobility habits. Success depends on more than infrastructure; it requires genuine support from businesses, residents, community groups, and underrepresented voices. Understanding Stakeholders Start by identifying who is affected and their concerns.

Active Travel: Gaining Stakeholder Support and Promoting Inclusion Read More »

Eleven forces that will shape health consultations in the UK, 2026 to 2029

Public bodies are currently navigating the most challenging consultation environment they have faced in the past decade. Over the coming four years, how patient and public involvement is handled will be assessed based on increasing legal, ethical, and practical standards. The positive side is that it is feasible to be both more confident and more

Eleven forces that will shape health consultations in the UK, 2026 to 2029 Read More »

Evidence Led Stakeholder Strategies for Better Outcomes

Public consultations succeed or fail based on who attends and who does not. As consultation efforts grow more complex and span multiple sectors, effectively identifying your stakeholders becomes your key guide for engagement. tCI treats stakeholder mapping and identification as essential, and says no serious consultation should proceed without such an analysis. Nevertheless, the tools

Evidence Led Stakeholder Strategies for Better Outcomes Read More »

AI in Public Consultation: Wider Reach, New Risks

At the tCI, we are witnessing a subtle shift in who holds authority during public consultations. Large language models have not mechanised participation; rather, they have shortened the time it takes for a motivated resident to gain technical understanding. This single change is already affecting the tone of submissions, the expectations placed on decision makers,

AI in Public Consultation: Wider Reach, New Risks Read More »

Shopping Basket
Scroll to Top

Your membership questions answered

View our frequently asked questions or contact our dedicated account manager for further support.

You can reset your password here. If you’re still having issues, please send us a message below.

We have many ways you can pay for your membership.

  • Credit card
  • Online
  • Invoice
  • PO

You can renew/upgrade your membership here.

To find out more, send us a message below.

You will receive a reminder email from our dedicated membership account manager 4 weeks before your renewal date. This email will contain all the information you need to renew.

You can also renew your membership online here.

You can update your contact details here. Alternatively, please send a message to our membership account manager below.

Please send a message to our membership account manager below. 

Still need support?

Our dedicated Membership Account Manager is on
hand to assist with any questions you might have.

Request a callback

Leave a message and our team will call you back

"*" indicates required fields

Name*

Send us a message

We’ll be in touch with you soon.

Name(Required)
Email(Required)
This field is for validation purposes and should be left unchanged.