Tuesday Topic

Seasoned customer service professionals have long realised that there are occasions when their job is just to listen! Poor service, unrealised expectations, disappointing experiences or even bad luck sometimes push […]

Last week, approximately one in 600 of us thought we had swine-flu. Medical opinion is apparently unsure whether this is an accurate figure, as we have now supplemented conventional visits

For the last ten years – or longer – the case for public or stakeholder engagement has been driven by external pressures. Practitioners have had their hands full just implementing

Publication of the national Place Survey results finally happened last week. So now we know that 29% of the population think they can influence decisions locally. As with all indicators

A little-known piece of American research recently prompted the Hewson Group to write a thoughtful piece about the way organisations handle the early days of a commercial relationship. Ironic really,

So after the next General Election, will public expenditure be cut by 10%? Or less … or more … ? Of course it depends whom you ask? 10% says the

No-one can claim that our politics is on a go-slow right now! Suddenly, arguments on constitutional, parliamentary or electoral reform that have rumbled for decades are being teed up for

There are lots of issues emerging right now about the way Government departments and their agencies consult the public … and many of them are on important matters of policy.

No-one can now deny that the MPs expenses issue has done immense damage to the reputation of Parliament. True, it’s a diversion from serious policy issues, and that there’s a

One of the myths about consultation is that it is a defined one-off event that starts and finishes … and that’s it. Now some consultation exercises do have those characteristics,