Don't forget the reindeer! – Consulting the recipients of a service is great ….but remember those who deliver the services as well!
The Consultation Institute has just discovered a discarded copy of a Best Value Report on Christmas delivery services sub-contracted to a certain S. Claus Ltd ….. We note that the suppliers have undertaken extensive consultation with the customer base who reacted positively in general. The focus group seems to have been well attended and we […]