Legal

Terms and conditions Cookie PolicyPrivacy Policy Competition Terms and Conditions

Legal Information

Below you can find details of our Terms and Conditions, Cookie Policy, Privacy Policy, and Competition Terms.

Terms and Conditions

Booking and Cancellations

• You may cancel without penalty within 24 hours of booking, unless the course begins within that timeframe.

• All bookings are firm. We do not accept provisional bookings.

• Cancellation requests must be emailed to info@consultationinstitute.org. Telephone cancellations cannot be accepted.

• A confirmation email will be sent once your cancellation request is received.

Charges

• 56+ days before the event: £50 administration fee

• 55–29 days before the event: 50% of the invoice value

• 28 days or less: full invoice payable

• Delegate substitutions are allowed. If made less than 7 days before the event, a £25 admin fee applies.

Transfers and Liability

• Bookings may be transferred to another available date or course of equal value.

• We accept no liability for pre-booked travel or accommodation.

• We reserve the right to postpone or amalgamate courses where necessary. Please avoid booking travel until 10 working days before the course date.

Cookie Policy

We use cookies to collect anonymised trend data that helps us improve site performance. This includes information on how visitors find and navigate our website.

• A session cookie is placed on your computer for the duration of your visit and deleted when you leave.

• No personal data is collected or stored.

• We do not share this information with third parties.

• Some pages use Facebook “Like” cookies. If you do not want these cookies stored, please avoid clicking the Like button.

Privacy Policy

Who We Are
The Consultation Institute (tCI) is a not-for-profit body focused on best practice in public consultation and engagement.

Contact

• Phone: +44 (0) 20 3422 9970

• Email: info@consultationinstitute.org

• ICO Registration: tbc

Data We Collect

• Name, address, email address

• IP address and website activity data

How We Use Your Data

• Process bookings and membership

• Deliver services and contractual obligations

• Notify you of service updates

• Send communications (newsletters, event updates, publications)

• Process applications and respond to enquiries

• Develop our services and personalise communications

Storage and Transfers

• Data is stored primarily in the UK. On occasion, it may be transferred outside the UK/EU.

• Security measures are in place to protect your information.

Sharing

• We do not sell or rent your data.

• We may share information with trusted third-party service providers or associates, under GDPR-compliant agreements, strictly to deliver services.

Legal Bases for Processing

• Consent (e.g. opt-in communications)

• Contract (e.g. fulfilling membership or booking obligations)

• Legitimate interest (e.g. improving services, safeguarding governance)

Retention

• Marketing data retained until you opt-out

• Contractual data retained for six years after the contract ends

• Legitimate interest data retained only as long as necessary

Your Rights
You have the right to: access, rectify, erase, restrict processing, data portability, object, and withdraw consent. Requests will be responded to within one month.

Complaints
For concerns about data use, visit the ICO: https://ico.org.uk