News & Insights

Keep informed on the latest thinking in consultation and engagement. Our Associates, Fellows, and guest writers share their expertise, perspectives, and lessons from practice across a range of sectors.

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Posted 12 years ago5 minute read

A career in consultation …? – What was once a haphazardly occasional add-on is now a core capability for many organisations.

Six months ago, Forbes magazine named ten jobs that didn’t exist ten years ago. Okay, so there’s a flavour of...

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Posted 12 years ago5 minute read

Multi-layered information – “A little learning is a dangerous thing” (attributed Pope, 1709)

Two recent experiences with current controversial NHS consultations illustrate the complexities of providing the right amount of information for the...

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Posted 12 years ago5 minute read

Towards an evidence-based profession – The Institute announces a collaboration to launch the Huddersfield Centre for Communications and Consultation Research

We founded the Consultation Institute ten years ago! And, in that time, we have tried hard to promote best practice...

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Posted 13 years ago5 minute read

A single killer question – Will the ‘Friends and Family’ question help cure the NHS? And is this the right way to consult customers?

Last week, the re-organised NHS in England started in earnest to use a single standard benchmark question. It reads: “How...

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Posted 13 years ago5 minute read

Questioning the expert – What can we deduce from the Leeds Infirmary row?

Very few news stories have caught the imagination – and prompted such a confused response as last week’s astonishing developments...

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Posted 13 years ago5 minute read

Defining your neighbourhood – So much public consultation relies upon people’s sense of identity…

When the Coalition Government started using the word Localism, a few years ago, there weren’t too many critics. It isn’t...

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