News & Insights
Keep informed on the latest thinking in consultation and engagement. Our Associates, Fellows, and guest writers share their expertise, perspectives, and lessons from practice across a range of sectors.
Critics of current participation frequently point out that much of it amounts to ‘going through the motions’. By this they...
Seasoned customer service professionals have long realised that there are occasions when their job is just to listen! Poor service,...
Last week, approximately one in 600 of us thought we had swine-flu. Medical opinion is apparently unsure whether this is...
For the last ten years – or longer – the case for public or stakeholder engagement has been driven by...
Publication of the national Place Survey results finally happened last week. So now we know that 29% of the population...
A little-known piece of American research recently prompted the Hewson Group to write a thoughtful piece about the way organisations...
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