News & Insights
Keep informed on the latest thinking in consultation and engagement. Our Associates, Fellows, and guest writers share their expertise, perspectives, and lessons from practice across a range of sectors.
The Mayor of Bedford died recently. There will now be a fresh election in mid-October and, last week, the Conservative...
A camel, according to the famous cliché, is a horse designed by a committee. It’s a terrific image, and makes...
Some people think that the mega-meeting now taking place in Copenhagen is the most important negotiation that will take place...
A few days ago, one of our Regional newspapers gleefully reported that ‘political apathy has reached a new low’. The...
Critics of current participation frequently point out that much of it amounts to ‘going through the motions’. By this they...
Seasoned customer service professionals have long realised that there are occasions when their job is just to listen! Poor service,...
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