News & Insights

Keep informed on the latest thinking in consultation and engagement. Our Associates, Fellows, and guest writers share their expertise, perspectives, and lessons from practice across a range of sectors.

intro thumb
Posted 17 years ago4 minute read

Are we listening? – The difference between "Do we hear?" and "Do we agree?’’

Everyone involved with public engagement and consultation has had to respond to the allegation “You’re not listening to us”. It...

Read more
intro thumb
Posted 17 years ago25 minute read

Petition Power – Anticipating the ‘duty to respond’: What every local authority must consider

Introduction The Local Democracy, Economic Development and Construction Act 2009 (referred to in this paper as ‘The Local Democracy Act’)...

Read more
intro thumb
Posted 17 years ago4 minute read

Getting out there – Go to meet them’ is good advice, but it’s more complicated than that!

A public engagement strategy has to respond to many conflicting pressures. Few things matter more than a good understanding of...

Read more
intro thumb
Posted 17 years ago5 minute read

Say No to consultation – Are there occasions when it might be better NOT to consult

In almost six years of writing these Topics we have probably enthused about consultation without acknowledging that there are times...

Read more
intro thumb
Posted 17 years ago4 minute read

Donate your experience! – The importance of gathering customer stories … and acting upon them

There’s nothing quite like a personal recommendation. The opposite applies too. So an individual’s advice not to touch a particular...

Read more
intro thumb
Posted 17 years ago4 minute read

High blood pressure – Have we the means to detect important changes to the body politic?

You can now enter a pharmacy and, over the counter, buy machines that measure your blood pressure. Gone are the...

Read more

Looking for a specific article?

Search our archive of 3242 news items

Publish your work with us

For all publishing enquiries, please contact our Marketing team.

Get in touch
Shopping Basket

Start typing and press enter to search

Scroll to Top

e-Learning

Access your courses and develop your professional expertise

Members' Events

Register for webinars, exclusive events, and coffee mornings

Webinar Library

Missed a webinar? Browse our library of recordings

Consultation Charter

Access to everything for you to run a Consultation Charter workshop

Briefing Papers

The historic series of Briefing Papers develop between 2004-24

Briefing Notes

The historic series of Briefing Notes (2004-24) on significant developments in consultation and engagement

Your membership questions answered

View our frequently asked questions or contact our dedicated account manager for further support.

You can reset your password here. If you’re still having issues, please send us a message below.

We have many ways you can pay for your membership.

  • Credit card
  • Online
  • Invoice
  • PO

You can renew/upgrade your membership here.

To find out more, send us a message below.

You will receive a reminder email from our dedicated membership account manager 4 weeks before your renewal date. This email will contain all the information you need to renew.

You can also renew your membership online here.

You can update your contact details here. Alternatively, please send a message to our membership account manager below.

Please send a message to our membership account manager below. 

Still need support?

Our dedicated Membership Account Manager is on
hand to assist with any questions you might have.

Send a message

Request a callback

Leave a message and our team will call you back

"*" indicates required fields

Name*

Send us a message

We’ll be in touch with you soon.

Name(Required)
Email(Required)
This field is for validation purposes and should be left unchanged.