News & Insights

Keep informed on the latest thinking in consultation and engagement. Our Associates, Fellows, and guest writers share their expertise, perspectives, and lessons from practice across a range of sectors.

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Posted 20 years ago3 minute read

The Magnet – Are some people more suited to the practice of consultation ?

A woman I know is a Samaritan. Whether by instinct or by training, she is remarkably good at listening. People...

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Posted 20 years ago3 minute read

Slice & Dice – Is the targeting of specific community groups anything more than a new version of market segmentation?

At one our recent Seminars on Engaging the Hard-to-Reach, one participant was heard to complain that if you added up...

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Posted 20 years ago3 minute read

Paperless Consultation – Has the goal of e-enabling consultations been achieved?

We’ve just passed the 2005 deadline for e-enabling the citizens’ interactions with Government and its agencies. Beyond the predictable and...

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Posted 20 years ago3 minute read

Tick-in-the-box consultation? – A dangerous development for consultation is the trend towards listening because you've been told to do so – rather than because you genuinely want to hear people's views…….

Law-makers have switched on to the idea of consultation, with the result that our legislation is becoming very prescriptive, and...

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Posted 20 years ago3 minute read

Consultation Data – Quality or Quantity? – Getting the right balance between qualitative and quantitative methods lies at the heart of much consultation planning

Listening effectively to the public, through professionally-organised consultations is a challenge. If decision-makers are to do better than just respond...

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Posted 20 years ago2 minute read

Stakeholder Mapping – Why getting a good understanding of the relative positions of your key stakeholders is a good route to successful consultations

There are few techniques of greater value to consultation professionals than stakeholder mapping. This can be done in a variety...

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