News & Insights

Keep informed on the latest thinking in consultation and engagement. Our Associates, Fellows, and guest writers share their expertise, perspectives, and lessons from practice across a range of sectors.

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Posted 20 years ago3 minute read

What happens next? – The essence of a consultation exercise depends upon what happens afterwards

One of the most frequently asked questions is “What’s the difference between market research (or social research) and consultation?” Sometimes...

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Posted 20 years ago2 minute read

ASK A SILLY QUESTION – Criticisms of Consultations often stem from mistakes made at the beginning

Confidence is a fragile commodity and nowhere has this been better demonstrated than in the recent debate following Mathew Parris’...

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Posted 20 years ago2 minute read

Competitive Consultation – Being excellent at consultation is a source of competitive advantage for companies … and public bodies

We sometimes forget that consultation is not just the prerogative of the public sector. Indeed, Government departments, local authorities and...

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Posted 20 years ago4 minute read

Motivating the hard-to-reach – The key to successful engagement of many hard-to-reach groups lies in understanding an entirely different mindset

One of the success-stories of the last decade has been the gradual acceptance by consultors, that their attempts to engage...

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Posted 20 years ago3 minute read

A policy of continuous improvement …? – One of the main effects of the Freedom of Information Act will be to oblige organisations to consult or engage their citizens and stakeholders more consistently

When buying goods, it’s always a good idea to have a look at the “small print”! There, buried deep in...

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Posted 20 years ago3 minute read

Contingency Cash – Tales of the Unexpected should caution consultors against fixed-cost budgets for consultation & public engagement

The trouble with public engagement is that it is not an exact science. Whilst formal consultation is relatively structured and...

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