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Structured engagement – One of the best 2012 opportunities to reduce costs and improve the quality of dialogue
In recent years, it has been fashionable in some places to complain about formal consultation and place the emphasis firmly on concepts of public ‘engagement’. Consultation, it is claimed, is too hidebound by rules and formalities; the idea of engagement is much looser and can be used for more constructive purposes.
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Rhion Jones
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