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Is Consultation really an extreme sport? Otherwise called customer service?

In my years working for tCI I’ve often said that I must be part of a ‘hard to reach minority group’ as I’m very rarely consulted about ANYTHING! I have noticed recently, however, that I am starting to see this changing…. The ‘minority group’ I belong to is, I’d suggest, white, home-owning, comfortably off, middle […]

Is Consultation really an extreme sport? Otherwise called customer service? Read More »

New insights for the interpretation of conflicting consultation responses

The recent Tobacco industry Judicial Review helps us to handle battles between the ‘experts’. Many public consultations revolve around matters of strong professional disagreements, and one of the biggest challenges facing Governments, Regulators and public bodies of all kinds is how to take decisions without being unfair to one side or another. Nowhere is this

New insights for the interpretation of conflicting consultation responses Read More »

The challenge of consulting many – stakeholder identification

Here in the UK we’re often baffled by the low response rate of our public consultations when even the most controversial ones only attract a minor response rate. Is this because our potential consultees are just not interested in relocating a maternity ward, the closure of their local library or building a waste plant? Or

The challenge of consulting many – stakeholder identification Read More »

Should the Courts impose a consultation option on a reluctant consultor?

So your recent ancestors were forcibly removed from their Indian Ocean islands in what everyone admits was a disgraceful episode in British colonial history. Your community has never got over the hurt and is still seeking redress or repatriation or both, and you were disappointed that last year’s consultation failed to include an option of

Should the Courts impose a consultation option on a reluctant consultor? Read More »

Public consultation and the ‘rubber stamp’ – Issues highlighted by a recent Judicial Review should give many organisations pause for thought

Just when Institute members and others left for annual leave in late July, comes a High Court judgment to worry those who have to brief Councillors, Members of public bodies, NHS decision-makers and indeed anyone who has to determine difficult issues following a public consultation. The case is R (ex parte DAT & BNM) v

Public consultation and the ‘rubber stamp’ – Issues highlighted by a recent Judicial Review should give many organisations pause for thought Read More »

The retreat from ‘due process’ – Is there a worldwide phenomenon driving us away from the rigours of traditional decision-making?

Due process is not a term we use much in the UK. We certainly observe it but we do not use the expression as frequently as our friends in the United States, where it is found in two key Amendments to the US Constitution. There it is mainly about judicial processes and the need to

The retreat from ‘due process’ – Is there a worldwide phenomenon driving us away from the rigours of traditional decision-making? Read More »

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