It is not very often that a Government Minister has to come to Parliament to explain that a high-profile consultation “did not have the confidence of the public”. Yet after years of indecision, £6m of taxpayers’ money, two High Court cases and a terrific media campaign by parents of very sick children, we still appear […]
Lessons from the Safe & Sustainable saga Read More »
Not so long ago, a public consultation was a reasonably predictable process. We prepared a suitable document, outlining the problem and maybe a series of possible solutions. It was published and supported by a range of data gathering methods ranging from questionnaires through to public meetings or an online discussion. Not every exercise lasted 12
These are torrid times for those organising public consultations in the National Health Service. And the fallout from their experience will ripple through a wide range of other services where change is the order of the day. Faced with almost daily allegations that corrode people’s confidence in Managers and Inspectors alike, a hapless Secretary of
By Mike Bartram Briefing Paper 13 June 2008 Contents Consultation – An afterthought – 2 Where do major infrastructure projects come from? – 2 Defining your project – 3 Forming a project team – 3 Planning the consultation – 4 The challenge of consulting on major projects – 6 Conclusion – 7 Mike Bartram details – 8 Consultation – an afterthought All too
Key public engagement issues for large-scale infrastructure projects Read More »
Six months ago, Forbes magazine named ten jobs that didn’t exist ten years ago. Okay, so there’s a flavour of the US about the list but, half way between an App Developer and the Sustainability expert, came two roles that rang bells in the Consultation Institute.
Two recent experiences with current controversial NHS consultations illustrate the complexities of providing the right amount of information for the public.
We founded the Consultation Institute ten years ago! And, in that time, we have tried hard to promote best practice – in a discipline that has frankly lacked the kind of academic underpinning that it should have had.
Last week, the re-organised NHS in England started in earnest to use a single standard benchmark question. It reads: “How likely are you to recommend our “ward/A&E department” to friends and family if they needed similar care or treatment?” and uses a five point scale with the results shown as the ‘Net promoter score’.
Very few news stories have caught the imagination – and prompted such a confused response as last week’s astonishing developments over the cardiac surgery unit at the Leeds Infirmary. Successive waves of revelations have served to muddy the waters, and it will be a brave person who can predict how it will all unfold.
Questioning the expert – What can we deduce from the Leeds Infirmary row? Read More »
When the Coalition Government started using the word Localism, a few years ago, there weren’t too many critics. It isn’t easy being against Localism; it’s a bit like being opposed to the Armed Forces or our bigger charities. Or motherhood and apple-pie. Being in favour of a local approach surely can’t be wrong … can
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