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Learning from the NHS! – NHS Reconfigurations are very challenging for public engagement – but hold lessons for many others in public service and beyond

When the NHS tries to bring about significant change, it often faces a storm of public protest and frequently becomes a political football as one side or another seeks an electoral advantage from the ensuing debate. As often as not, that debate takes the form of a public consultation – for that is what Parliament […]

Learning from the NHS! – NHS Reconfigurations are very challenging for public engagement – but hold lessons for many others in public service and beyond Read More »

Listening to politicians – Those seeking to implement change in our public services should study the views and attitudes of our elected representatives

It is so fashionable to denigrate politicians and to counsel them to ‘listen to the people’ that it may appear counter-intuitive to suggest that just for once, we should listen to them. Civil servants and Managers attending Institute training courses, Masterclasses or Roundtables frequently complain that one of the biggest challenges they face is overcoming

Listening to politicians – Those seeking to implement change in our public services should study the views and attitudes of our elected representatives Read More »

Consultation and accountability – Holding organisations to account for the quality of their consultations

If the dishwasher I have bought starts to malfunction, I take it back to the shop. If my car starts to misfire, I may take it to the nearest garage. If my solicitor gives me poor advice, I have recourse to a Regulatory body But what happens if I think a public body is not

Consultation and accountability – Holding organisations to account for the quality of their consultations Read More »

Out of the Blue! – A new test to ascertain whether public bodies are ready for a serious consultation.

In recent years there have been significant changes to consultation practice. One of the most visible is how the growth of social media has led to a perpetual debate, no longer confined to the announced period of a consultation. Managing such a continuous dialogue is challenging and is one of the reasons why public bodies

Out of the Blue! – A new test to ascertain whether public bodies are ready for a serious consultation. Read More »

The case against ‘purdah’ – As we approach the May elections, it may be time to question the conventional wisdom about the ‘period of purdah’. To what extent should it affect consultations?

It’s a pretty inappropriate term, but it seems to have been generally adopted in political circles to mean the ‘curtain of discretion’ behind which we can conceal certain activities that would otherwise influence the public before they exercise their democratic right to vote. In classic British fudge, it mostly relies, not on law, but on

The case against ‘purdah’ – As we approach the May elections, it may be time to question the conventional wisdom about the ‘period of purdah’. To what extent should it affect consultations? Read More »

Community engagement – being on the ball! – Why we need to understand and support community initiatives from the sporting and commercial sectors

For years we have all tended to accept that strong, confident communities are important for society. They provide a solid foundation for individuals, families and businesses to fulfil their potential; they foster greater cohesion and build resilience – critical at times of change and useful at times of challenge. Academics call it social capital So

Community engagement – being on the ball! – Why we need to understand and support community initiatives from the sporting and commercial sectors Read More »

Making the weather – Influencing the climate of opinion may be easier than improving the UK’s weather!

A winter of storms has wrought havoc in many communities and even those of us not directly affected are starting to get accustomed to the high winds and endless rain. No wonder the weather is a constant topic of conversation, if only to discuss the cause of this unprecedented deluge.

Making the weather – Influencing the climate of opinion may be easier than improving the UK’s weather! Read More »

Lessons from screw-ups – A new book sheds light on Government blunders – and concludes we need “more deliberation”

A new book sheds light on Government blunders – and concludes we need “more deliberation” Anthony King and Ivor Crewe are two of the most respected academics in the country, both having been Professors of Government at Essex University. They have just published a book called The Blunders of our Governments, and it should be

Lessons from screw-ups – A new book sheds light on Government blunders – and concludes we need “more deliberation” Read More »

Emergency services – Public respect for some of our public services is a great asset for public engagement and consultation

It only needs a quick look at the public response to a tragedy such as that which occurred in Glasgow a few days ago to appreciate the amazing public esteem with which we view our emergency services. Tributes to brave individuals in or out of uniform almost always follow significant incidents. Major accidents always seem

Emergency services – Public respect for some of our public services is a great asset for public engagement and consultation Read More »

Consultation and Leadership – Leaders like Nelson Mandela knew instinctively when NOT to consult …!

For those who have been glued to television screens to follow the various commemorations of the life of the former South African President, a frequent refrain will have been the leadership he displayed when negotiating the end of the apartheid regime. The story is told that at critical moments in the lengthy dialogue, Mandela deliberately

Consultation and Leadership – Leaders like Nelson Mandela knew instinctively when NOT to consult …! Read More »

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