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Learning from the NHS! – NHS Reconfigurations are very challenging for public engagement – but hold lessons for many others in public service and beyond

When the NHS tries to bring about significant change, it often faces a storm of public protest and frequently becomes a political football as one side or another seeks an electoral advantage from the ensuing debate.

As often as not, that debate takes the form of a public consultation – for that is what Parliament has laid down as the proper process of engagement before local people suffer change by unaccountable Managers.


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About the Author

Rhion Jones is considered a leading authority on Public Engagement and Consultation. A founding Director of the Consultation Institute, he is co-author of “The Art of Consultation” (2009) and “The Politics of Consultation” (2018). He has delivered over 500 training courses and Masterclasses and is a prolific writer on the subject, having written over 350 different Topic papers and over 50 full Briefing Papers for the Institute. Since 2003 over 15,000 person-days of training based on courses he invented have been delivered. Rhion is in demand as an entertaining Keynote Speaker and Special Adviser, particularly on the Law of Consultation, and its implications for Government and other Public Bodies. In 2017, he was awarded the ‘Lifetime Achievement Award’.

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