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In Place of the Soap Opera Consultation is an excellent way to focus on the real issues

Consultation is an excellent way to focus on the real issues Media coverage of recent events has hardly broken new ground, but it may have reminded readers and viewers how focused we have all become on personalities. True, there is discussion of serious issues – though finding it is a challenge in the red-tops – […]

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Fling out the Flipchart? – Is "brainstorming" becoming an over-used consultation technique?

Picture the setting! A motley collection of worthies, no doubt intended to be representative but more likely to be wonderfully atypical and idiosyncratic – are gathered together and earnestly apply themselves to answering the questions posed in the consultation exercise ….! Out comes the faithful flipchart. Let’s brainstorm, says the facilitator….and off we go. Of

Fling out the Flipchart? – Is "brainstorming" becoming an over-used consultation technique? Read More »

The Pre-emptive Close – What happens if a decision-maker appears to take sides in a controversial consultation?

The Prime Minister had a bad press the other day! Nothing new in that you may say: but the occasion for criticism might have raised a few eyebrows among those who organise public or stakeholder consultations. The charge against Tony Blair is that he has effectively pre-empted the proper consideration of the Energy Review –

The Pre-emptive Close – What happens if a decision-maker appears to take sides in a controversial consultation? Read More »

On the Ball…..! – A Focus on Fun points the way towards popular public engagement

A few days ago, one of the more popular Radio Stations invited a Church of England Vicar to talk about the special prayer he had published. In essence this was an appeal to the Almighty (or, to reflect our multiculturalisms, one of the Almighties) to assist the England team in their quest to win the

On the Ball…..! – A Focus on Fun points the way towards popular public engagement Read More »

Substance and Spin – Recent events hold lessons for soccer fans – and others!

  Okay, if the fate of the World Cup had reflected the quality of the merchandising rather than the quality of the football, we might have won……! Yet again, there is good reason to wonder whether we are all too prone to the ephemeral lure of the spin rather than the underlying substance. It’s part of a

Substance and Spin – Recent events hold lessons for soccer fans – and others! Read More »

From Hi-Text to Hi-Touch – The retreat from documentary consultation is not without its problems

One of the most obvious trends in public participation is the movement away from the traditional form of written consultation. Time was when the consultative process meant one of two things – a committee or a big fact document. There were good reasons for this. Joint Standing Committees meant what they said; they were Joint

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The true cost of re-organisations – Stakeholder relations are a major casualty of regular reorganisations

There is a famous quotation, attributed to Petronius, which talks about the military being organised in teams, and laments that he was to learn from experience that we tend to meet any new situation by reorganizing; and a wonderful method it can be for creating the illusion of progress while producing confusion, inefficiency, and demoralization.

The true cost of re-organisations – Stakeholder relations are a major casualty of regular reorganisations Read More »

Launching a Consultation – When a consultation justifies a high-profile launch

How do you kick off a large-scale consultation? Do you write letters to key stakeholders? Send copies of the consultation document to those you know are interested? Send e-mails? Issue a Press Release? Alternatively, do you make a determined effort to secure maximum publicity, generate some razzmatazz, and launch the consultation with a fanfare of

Launching a Consultation – When a consultation justifies a high-profile launch Read More »

In defence of the Public Meeting – What’s needed to make Public Meetings more effective?

Approximately two thirds of the consultation staff who attend the Institute’s training courses profess to a loathing of public meetings. They are not alone. Councillors, Chief Officers and a range of consultancies feel even more strongly about it. Unlike “meetings held in public” – an effective and transparent development with few detractors – “public meetings”

In defence of the Public Meeting – What’s needed to make Public Meetings more effective? Read More »

Manual Transmission – Does consultation act as an accelerator or a brake? Or do we need the third foot-pedal?

There’s a real debate about the role that consultation plays in achieving significant social or political change. Some say that going to consultation is a sure-fire way to slow down progress. Produce a radical idea that challenges existing vested interests, and howls of protest manifest themselves in all kinds of ways – including responses to

Manual Transmission – Does consultation act as an accelerator or a brake? Or do we need the third foot-pedal? Read More »

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