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Consultation papers are in danger of being too PR-driven. Recent examples arriving at Institute offices have been the usual mixed bag of plain and glossy, but if there is a […]

If public and stakeholder consultations are to be really effective, then politicians must believe in them and be comfortable with the process. But there is evidence that too little has

So we’re now all going to be more efficient ……There will be 80,000 fewer civil servants; £20 billion less will be spent – and more resources will be allocated to

Change management is one of today’s most pivotal and sought-after capabilities. Big Companies need it – for without significant change, firms that grew fat in protected markets can’t survive when

One of the most difficult decisions which consultors have to take concerns the “quality” of consultation documents. On the one hand, public bodies need to be scrupulously careful with public

An enthusiast for online discussions recently claimed that the aim was to replicate on the Internet, what he considered the most effective and genuine debates – namely the cut-and-thrust of

Among the stakeholders regularly consulted by both public bodies and commercial companies, one category stands out – customers Customer consultation is one of the four consultation environments identified by the

New technology has its ‘internet geeks’; private enterprise calls the young turks with MBAs and suchlike ‘high-flyers’; Chief Executive’s departments have their fair share of ‘policy wonks’; but what do

One of the hardest parts of consultation is knowing how much to do. County Councils joining the Institute have recently admitted to undertaking hundreds of different consultation exercises. Some have

Consultation within the public sector – and sometimes in the commercial sector as well – is increasingly being placed in the wider context of community engagement. This expression means many