Post-decision consultation is essential – but Barnet’s exercise is sub-standard
Across our desk this week came a widely-reported story about how the London Borough of Barnet’s outsourcing contract with Capita is succeeding to make savings and improve customer service. The Institute has no view of the wisdom of outsourcing local government services or the performance of this particular contractor for this particular Council. However, those […]
Post-decision consultation is essential – but Barnet’s exercise is sub-standard Read More »