zoe@zjcchange.co.uk

minded to

Public engagement evidence: the scrutiny committee test

Scrutiny committees, from House of Commons select committees to local government overview and scrutiny bodies, apply a consistent evidential test to public engagement. Most organisations discover what that test involves only after their evidence has been challenged. This article sets out the standard and where submissions most commonly fall short. What is the legal standard

Public engagement evidence: the scrutiny committee test Read More »

Resident satisfaction surveys

Consultation questionnaire design: the legal risk organisations keep repeating

In 2016 the courts quashed a devolution consultation because the questions did not ask what needed to be asked. Standards improved for a few years. They are now deteriorating again. This article examines what the Sheffield case established, why the lessons keep being lost, and what organisations must do before the next consultation questionnaire goes

Consultation questionnaire design: the legal risk organisations keep repeating Read More »

Fair

Consultation training in 2026: the skills practitioners need now

In 2026, running effective and legally defensible public consultation demands far more than process expertise. Entrenched public views, community distrust and increasingly contested decisions mean practitioners now need competencies in people management, mediation, conflict resolution and counselling-adjacent practice. This article sets out what those skills and competencies look like. Why is the practitioner’s role more

Consultation training in 2026: the skills practitioners need now Read More »

Shopping Basket
Scroll to Top

Your membership questions answered

View our frequently asked questions or contact our dedicated account manager for further support.

You can reset your password here. If you’re still having issues, please send us a message below.

We have many ways you can pay for your membership.

  • Credit card
  • Online
  • Invoice
  • PO

You can renew/upgrade your membership here.

To find out more, send us a message below.

You will receive a reminder email from our dedicated membership account manager 4 weeks before your renewal date. This email will contain all the information you need to renew.

You can also renew your membership online here.

You can update your contact details here. Alternatively, please send a message to our membership account manager below.

Please send a message to our membership account manager below. 

Still need support?

Our dedicated Membership Account Manager is on
hand to assist with any questions you might have.

Request a callback

Leave a message and our team will call you back

"*" indicates required fields

Name*

Send us a message

We’ll be in touch with you soon.

Name(Required)
Email(Required)
This field is for validation purposes and should be left unchanged.