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Broken Links – Consultation is part of a long chain of communications. What happens when important links in the chain are broken?

If the term “broken links” means anything to some of us, it is likely to be in the context of the internet. It refers to that infuriating moment when you click on a button, an icon or even a web address and you receive that wonderful piece of Microsoft prose: The page cannot be displayed ….

Indeed, there are today, dozens of specialist technology firms with ever more sophisticated tools to detect and sometimes repair these so-called broken links! Oh for such facilities to mend the broken links in consultation!

For, as with internet sites, the more complex the communication, the greater is the likelihood that intricate relationships can break down. Maybe all once worked well together, but something changed and no-one spotted the implications of making the change and a key dependency was missed. Sometimes, the link never worked properly; it was designed but never fully tested, and no-one pointed out the error.


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About the Author

Rhion Jones is considered a leading authority on Public Engagement and Consultation. A founding Director of the Consultation Institute, he is co-author of “The Art of Consultation” (2009) and “The Politics of Consultation” (2018). He has delivered over 500 training courses and Masterclasses and is a prolific writer on the subject, having written over 350 different Topic papers and over 50 full Briefing Papers for the Institute. Since 2003 over 15,000 person-days of training based on courses he invented have been delivered. Rhion is in demand as an entertaining Keynote Speaker and Special Adviser, particularly on the Law of Consultation, and its implications for Government and other Public Bodies. In 2017, he was awarded the ‘Lifetime Achievement Award’.

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