Managing NHS Service Change

The NHS service change process can appear daunting and full of risk. Because of this, organisations fail to deliver the qualitative and financial improvements service change brings with negative consequences for high quality patient care and finances.

Managing NHS Service Change is a one day course designed for NHS managers, clinical leads, engagement and communication leads working in organisations which are planning, or thinking about, making service changes which may require public consultation. The day will cover:

the legal framework and governance
initial preparation including programme governance and management
stakeholder mapping, pre-consultation engagement and managing the external environment
developing the Pre Consultation Business Case
preparation for consultation and the consultation itself, making a final decision
implementation, potential appeals and risk mitigation

Course information

In-house delivery

All delivery is led by Rory Hegarty, whether you join an open course or book the course in-house for your team.

Benefits for you. Benefits for your organisation.

This course will prepare participants to guide their organisations through the service change process quickly, limiting direct and opportunity costs. It will equip them to deal with risks and provide the tools they need to support board members and senior staff including clinicians through the process.