News and Insights

A valuable resource covering many aspects of consultation and engagement.

 

Talking to our friends – It’s easy to criticise, but are there times when this is justified?

What happened to our submissions? – There has been surprisingly little scrutiny of what happens to consultation data

Change Agent – Is consultation a help or a hindrance to service change?

Inside information – When some consultees know more than others

Structured engagement – One of the best 2012 opportunities to reduce costs and improve the quality of dialogue

Implications of the Laidlaw Inquiry into mistakes made in the West coast mainline re-franchising exercise

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