News & Insights

Keep informed on the latest thinking in consultation and engagement. Our Associates, Fellows, and guest writers share their expertise, perspectives, and lessons from practice across a range of sectors.

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Posted 16 years ago5 minute read

Promoting democracy – Is the Government right to have cold feet about the ‘duty to promote democracy’ ?

It’s already law! Section 1 of the Local Democracy, Economic Development and Construction Act creates a new duty for local...

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Posted 16 years ago4 minute read

Are we listening? – The difference between "Do we hear?" and "Do we agree?’’

Everyone involved with public engagement and consultation has had to respond to the allegation “You’re not listening to us”. It...

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Posted 16 years ago25 minute read

Petition Power – Anticipating the ‘duty to respond’: What every local authority must consider

Introduction The Local Democracy, Economic Development and Construction Act 2009 (referred to in this paper as ‘The Local Democracy Act’)...

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Posted 16 years ago4 minute read

Getting out there – Go to meet them’ is good advice, but it’s more complicated than that!

A public engagement strategy has to respond to many conflicting pressures. Few things matter more than a good understanding of...

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Posted 16 years ago5 minute read

Say No to consultation – Are there occasions when it might be better NOT to consult

In almost six years of writing these Topics we have probably enthused about consultation without acknowledging that there are times...

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Posted 16 years ago4 minute read

Donate your experience! – The importance of gathering customer stories … and acting upon them

There’s nothing quite like a personal recommendation. The opposite applies too. So an individual’s advice not to touch a particular...

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