News & Insights

Keep informed on the latest thinking in consultation and engagement. Our Associates, Fellows, and guest writers share their expertise, perspectives, and lessons from practice across a range of sectors.

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Posted 21 years ago2 minute read

Consultation as an agent of change – Employee consultation will be a major theme in the coming months, but legislation is not the only reason for making a commitment to this practice

Change management is one of today’s most pivotal and sought-after capabilities. Big Companies need it – for without significant change,...

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Posted 21 years ago3 minute read

Glossy Consultations – Are there occasions when this is justified?

One of the most difficult decisions which consultors have to take concerns the “quality” of consultation documents. On the one...

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Posted 21 years ago3 minute read

Online discussion forums – vanity consultation? – Are on-line discussion forums an effective and legitimate form of e-consultation? …………or just a self-indulgent form of vanity publishing?

An enthusiast for online discussions recently claimed that the aim was to replicate on the Internet, what he considered the...

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Posted 21 years ago3 minute read

Beyond the Satisfaction Survey – The Satisfaction Survey goes only so far. It is best seen as a starting point for more dialogue-oriented customer consultation

Among the stakeholders regularly consulted by both public bodies and commercial companies, one category stands out – customers Customer consultation...

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Posted 21 years ago3 minute read

Becoming a Consultation “Whizz-Kid”? – Joking aside, now is the time to recognise the skills and expertise of consultation specialists

New technology has its ‘internet geeks’; private enterprise calls the young turks with MBAs and suchlike ‘high-flyers’; Chief Executive’s departments...

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Posted 21 years ago2 minute read

Where more means less – The law of diminishing returns applies to consultation

One of the hardest parts of consultation is knowing how much to do. County Councils joining the Institute have recently...

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