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Reaching agreement – Beyond the idea of "knocking heads together…."
We all know people who think they are skilled at “knocking heads together” – and very useful they are too for those occasions when deep seated intransigence or sheer obstinacy prevents issues from moving forward.
True skills of consensus-building are vastly more subtle than the brute-force variety macho managers sometimes employ, and these skills need to be developed and nurtured in most large-scale organisations that need to deal with significant conflicts of interests.
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Rhion Jones
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