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Sounding off! – Is consultation a safety-valve for people to let off steam?
Seasoned customer service professionals have long realised that there are occasions when their job is just to listen!
Poor service, unrealised expectations, disappointing experiences or even bad luck sometimes push people towards the end of their tether. When this happens, they just need to get something off their chest. This is why we have Rant Lines or their electronic equivalents. The Met Office probably needed one in July!
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Rhion Jones
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