Skip to content

Toolkit Time – Producing a Consultation Toolkit is a sound investment but needs to complement rather than replace traditional staff training

Even the smallest Local Authority today finds itself engaged in multiple public or stakeholder consultations. Many of these are departmentally-based, and because they are closely associated with the normal day-to-day work of the function, it has become normal practice for policy or customer service staff within these specialisms to absorb the work of organising consultations …in addition to their normal tasks.

This is probably the reason for the recent trend towards creating Toolkits. It is a recognition that many people have to turn their hands to consultation tasks without the benefit of formal training. It’s also an excellent way of encouraging the adoption of common standards and, for example, observing a house style for external communications.


Access to this content is exclusively for Institute members

Not a member? Unlock this article and more today by signing up for a Consultation Institute membership. Benefit from access to over 300 Topic Papers and Briefing Notes, discounted rates on all public training and more. Click on Join Now today to find out more and sign up.

Sign up to receive our newsletter

By signing up to our mailing list, you agree to our terms and conditions. You can unsubscribe or change your subscription preferences at anytime by clicking here.
Scroll To Top