Toolkit Time – Producing a Consultation Toolkit is a sound investment but needs to complement rather than replace traditional staff training
Even the smallest Local Authority today finds itself engaged in multiple public or stakeholder consultations. Many of these are departmentally-based, and because they are closely associated with the normal day-to-day work of the function, it has become normal practice for policy or customer service staff within these specialisms to absorb the work of organising consultations …in addition to their normal tasks.
This is probably the reason for the recent trend towards creating Toolkits. It is a recognition that many people have to turn their hands to consultation tasks without the benefit of formal training. It’s also an excellent way of encouraging the adoption of common standards and, for example, observing a house style for external communications.