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Key public engagement issues for large-scale infrastructure projects

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By Mike Bartram Briefing Paper 13 June 2008 Contents Consultation – An afterthought – 2 Where do major infrastructure projects come from? – 2 Defining your project – 3 Forming a project team – 3 Planning the consultation – 4 The challenge of consulting on major projects – 6 Conclusion – 7 Mike Bartram details – 8 Consultation – an afterthought All too […]

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A career in consultation …? – What was once a haphazardly occasional add-on is now a core capability for many organisations.

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Six months ago, Forbes magazine named ten jobs that didn’t exist ten years ago. Okay, so there’s a flavour of the US about the list but, half way between an App Developer and the Sustainability expert, came two roles that rang bells in the Consultation Institute.

A career in consultation …? – What was once a haphazardly occasional add-on is now a core capability for many organisations. Read More »

Towards an evidence-based profession – The Institute announces a collaboration to launch the Huddersfield Centre for Communications and Consultation Research

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We founded the Consultation Institute ten years ago! And, in that time, we have tried hard to promote best practice – in a discipline that has frankly lacked the kind of academic underpinning that it should have had.

Towards an evidence-based profession – The Institute announces a collaboration to launch the Huddersfield Centre for Communications and Consultation Research Read More »

A single killer question – Will the ‘Friends and Family’ question help cure the NHS? And is this the right way to consult customers?

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Last week, the re-organised NHS in England started in earnest to use a single standard benchmark question. It reads: “How likely are you to recommend our “ward/A&E department” to friends and family if they needed similar care or treatment?” and uses a five point scale with the results shown as the ‘Net promoter score’.

A single killer question – Will the ‘Friends and Family’ question help cure the NHS? And is this the right way to consult customers? Read More »

Questioning the expert – What can we deduce from the Leeds Infirmary row?

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Very few news stories have caught the imagination – and prompted such a confused response as last week’s astonishing developments over the cardiac surgery unit at the Leeds Infirmary. Successive waves of revelations have served to muddy the waters, and it will be a brave person who can predict how it will all unfold.

Questioning the expert – What can we deduce from the Leeds Infirmary row? Read More »

Defining your neighbourhood – So much public consultation relies upon people’s sense of identity…

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When the Coalition Government started using the word Localism, a few years ago, there weren’t too many critics. It isn’t easy being against Localism; it’s a bit like being opposed to the Armed Forces or our bigger charities. Or motherhood and apple-pie. Being in favour of a local approach surely can’t be wrong … can

Defining your neighbourhood – So much public consultation relies upon people’s sense of identity… Read More »

Doing it in public – There are sound reasons why consultation is often best done in public

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We all know that consultation comes in many forms, and that there are as many dialogue methods as there are consultancy firms with the creativity to invent a new one. But how transparent are these? And do they need to be undertaken in public if we are to satisfy the requirements of transparency.

Doing it in public – There are sound reasons why consultation is often best done in public Read More »

Uninformed debate – One of the differences between opinion polling and consultation

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Hands up who feels really well-informed about the European market for horse-meat? Maybe not too many of us – but certainly rather more than did so three weeks ago! One of the hallmarks of our Google-grateful age is that it is easier than ever before to feel clued-up, and our 24-hour news culture is happy

Uninformed debate – One of the differences between opinion polling and consultation Read More »

Counting signatures – Was the Roman Catholic Archbishop right to call the Equal Marriage consultation a sham?

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Happy New Year! Those who woke up on Christmas Day expecting our Churches to be promoting peace and harmony might have been surprised to hear Archbishop Vincent Nichols make a very outspoken attack on the Government – fiercely critical of its consultation on Equal Marriage.

Counting signatures – Was the Roman Catholic Archbishop right to call the Equal Marriage consultation a sham? Read More »

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