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With talk of referendums in the air, we will all hear the old adage that the answer will of course depend upon the way the question is formulated. The suggestion is that clever people can always contrive to get the answer they want – just by being smart with the syntax. No doubt there are […]

Stand by for a dose of pure heresy…. For anyone who truly believes in high-quality consultation, it is axiomatic that it must have integrity; that the consultor genuinely wants to hear the views of consultees, and is prepared to act upon what is said.  And yet, there are occasions when the consultation process can achieve

There comes a point in most areas of life where the amateur gives way to the professional, and where the rich diversity of people re-inventing the wheel every time yields to common standards. It is not always a good thing, and one of the characteristics of today’s post-modern culture is that we appreciate the value

Consultation papers are in danger of being too PR-driven. Recent examples arriving at Institute offices have been the usual mixed bag of plain and glossy, but if there is a trend, it seems to be towards spending more on presentation. In one way this is to be welcomed. If we want stakeholders and the general

If public and stakeholder consultations are to be really effective, then politicians must believe in them and be comfortable with the process. But there is evidence that too little has been done to sit down with elected representatives and agree where and when consultation is appropriate and where and when it is not. The truth

So we’re now all going to be more efficient ……There will be 80,000 fewer civil servants; £20 billion less will be spent – and more resources will be allocated to the front line so that the taxpayer gets better value public services. Well that’s the theory! Seriously, however, Sir Peter Gershon’s report on public sector

Change management is one of today’s most pivotal and sought-after capabilities. Big Companies need it – for without significant change, firms that grew fat in protected markets can’t survive when globalisation impacts their competitiveness.

One of the most difficult decisions which consultors have to take concerns the “quality” of consultation documents. On the one hand, public bodies need to be scrupulously careful with public money, and functional papers such as consultation documents need to be cost-effective for distribution to stakeholders. On the other hand, the task of engaging the

An enthusiast for online discussions recently claimed that the aim was to replicate on the Internet, what he considered the most effective and genuine debates – namely the cut-and-thrust of the argument in a pub! One of the aims of e-democracy after all is to encourage open and transparent debate, and to make it easy

Among the stakeholders regularly consulted by both public bodies and commercial companies, one category stands out – customers Customer consultation is one of the four consultation environments identified by the Institute, and should be within the core competence of every organisation that delivers services or supplies products. Sadly, it is often a neglected area. It