News & Insights

Keep informed on the latest thinking in consultation and engagement. Our Associates, Fellows, and guest writers share their expertise, perspectives, and lessons from practice across a range of sectors.

Few public consultations are likely to arouse as much interest as that published by the Government Equalities Office on 15th...

‘Nothing but the truth’ is the title of a discussion paper published by the Audit Commission just before Christmas. In...

In the world of customer service, we now know that Companies who treat their workforce badly have real problems delivering...

It’s already law! Section 1 of the Local Democracy, Economic Development and Construction Act creates a new duty for local...

Everyone involved with public engagement and consultation has had to respond to the allegation “You’re not listening to us”. It...

Introduction The Local Democracy, Economic Development and Construction Act 2009 (referred to in this paper as ‘The Local Democracy Act’)...

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