Rhion Jones

Consultation as an agent of change – Employee consultation will be a major theme in the coming months, but legislation is not the only reason for making a commitment to this practice

Change management is one of today’s most pivotal and sought-after capabilities. Big Companies need it – for without significant change, firms that grew fat in protected markets can’t survive when […]

Consultation as an agent of change – Employee consultation will be a major theme in the coming months, but legislation is not the only reason for making a commitment to this practice Read More »

Online discussion forums – vanity consultation? – Are on-line discussion forums an effective and legitimate form of e-consultation? …………or just a self-indulgent form of vanity publishing?

An enthusiast for online discussions recently claimed that the aim was to replicate on the Internet, what he considered the most effective and genuine debates – namely the cut-and-thrust of

Online discussion forums – vanity consultation? – Are on-line discussion forums an effective and legitimate form of e-consultation? …………or just a self-indulgent form of vanity publishing? Read More »

Beyond the Satisfaction Survey – The Satisfaction Survey goes only so far. It is best seen as a starting point for more dialogue-oriented customer consultation

Among the stakeholders regularly consulted by both public bodies and commercial companies, one category stands out – customers Customer consultation is one of the four consultation environments identified by the

Beyond the Satisfaction Survey – The Satisfaction Survey goes only so far. It is best seen as a starting point for more dialogue-oriented customer consultation Read More »

Becoming a Consultation “Whizz-Kid”? – Joking aside, now is the time to recognise the skills and expertise of consultation specialists

New technology has its ‘internet geeks’; private enterprise calls the young turks with MBAs and suchlike ‘high-flyers’; Chief Executive’s departments have their fair share of ‘policy wonks’; but what do

Becoming a Consultation “Whizz-Kid”? – Joking aside, now is the time to recognise the skills and expertise of consultation specialists Read More »

Precision please – Aspects of Community Engagement are often nebulous – but Consultation is a very precise activity.

Consultation within the public sector – and sometimes in the commercial sector as well – is increasingly being placed in the wider context of community engagement. This expression means many

Precision please – Aspects of Community Engagement are often nebulous – but Consultation is a very precise activity. Read More »

Consultation – or just another survey? – Surveys can be useful in gathering information – but do not amount to consultation on their own. Don't confuse "Let's do a survey!" with a true commitment to consult!

Consultation is such a popular idea that the label is increasingly being misused to describe activities which aren’t quite ………. There is already a thin dividing line between some so-called

Consultation – or just another survey? – Surveys can be useful in gathering information – but do not amount to consultation on their own. Don't confuse "Let's do a survey!" with a true commitment to consult! Read More »

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