Skip to content

Has Your organisation a consultation culture? – Getting the true benefits of consultation means absorbing new practices and values – amounting to a significant culture change

Every organisation has its own distinctive culture – a mixture of values and behaviours that characterises its day-to-day activities.

Cultures change. Over time they cope with new ideas, changing patterns of business or different external environments. In the public sector right now, the traditional public service ethos is having to adapt to the Government’s modernisation agenda and its emphasis on citizen choice, standards and performance assessment. On top of this comes the dramatic growth in public and stakeholder consultation.

But is your organisation merely one where existing activities and behaviours are supplemented by a number of consultation exercises? Or has there been a culture change that absorbs into the organisation’s bloodstream, a consultative approach that is both genuine and integral. Try these questions: –

  • In your organisation, is it unthinkable for important decisions to be taken without being preceded by a professionally conducted, genuine consultation exercise?

Access to this content is exclusively for Institute members

Not a member? Unlock this article and more today by signing up for a Consultation Institute membership. Benefit from access to over 300 Topic Papers and Briefing Notes, discounted rates on all public training and more. Click on Join Now today to find out more and sign up.

About the Author

Rhion Jones is considered a leading authority on Public Engagement and Consultation. A founding Director of the Consultation Institute, he is co-author of “The Art of Consultation” (2009) and “The Politics of Consultation” (2018). He has delivered over 500 training courses and Masterclasses and is a prolific writer on the subject, having written over 350 different Topic papers and over 50 full Briefing Papers for the Institute. Since 2003 over 15,000 person-days of training based on courses he invented have been delivered. Rhion is in demand as an entertaining Keynote Speaker and Special Adviser, particularly on the Law of Consultation, and its implications for Government and other Public Bodies. In 2017, he was awarded the ‘Lifetime Achievement Award’.

Read more about Rhion

Scroll To Top