Terms and conditions Cookie PolicyPrivacy Policy Competition Terms and Conditions

Terms and Conditions

You may cancel without penalty within 24 hours of making your booking (unless the course starts within 24 hours of making the booking), otherwise your acceptance of the following is assumed.

Please note that tCI does not accept provisional bookings. All bookings are accepted on the basis that they are firm bookings and subject to the following conditions:

  • Requests to cancel a booking must be made via email to
  • You will be then be sent a confirmation e-mail verifying we have received your intention to cancel
  • Cancellations via telephone cannot be accepted.
  • If cancellation is 56 days or more prior to the event, an administration charge of £50.00 will be made
  • If cancellation is between 55 to 29 days prior to the event, an administration charge of 50% of the invoice value will be made
  • If cancellation is 28 days prior to the event, the invoice will be payable in full
  • Delegate substitutions are allowed and will attract an administrative fee of £25.00 if made less than a week before date of event.
  • We will arrange for your booking to be transferred to the next available date or to another course or event of your choice to the same value of your booking
  • We accept no liability for travel and accommodation costs if these have been pre-booked. We reserve the right to amalgamate and/or postpone courses if circumstances require. We advise that you do not make firm travel arrangements until 10 working days before the course or event date.

Cookie Policy

tCI uses cookies on this website to collect trend data which we analyse to help us improve how our site works. This trend data includes how visitors find our site and how they move around our site. We do this by putting a session cookie on your computer for the duration of your visit to our site. This cookie is deleted when you leave our website and we do not collect or store any personal data. We never give this information to third parties.

This website also uses Facebook Like cookies on selected pages. If you do not give permission for cookies to be stored on your PC for use by your Facebook account please do not click the like button.

Privacy Policy

  1. Who are we?
    • The Consultation Institute (tCI) is a not-for-profit best practice institute focussing on public consultation and engagement.
    • The Consultation Institute may be contacted by the following methods:
    • This privacy policy will explain how our organisation uses the personal data we collect from you, in line with GDPR and the Data Protection Act 2018
    • The Consultation Institute is voluntarily registered on the Information Commissioner’s Office Data protection register. Our registration number is ZB087509
  2. What data do we collect?
    • Depending on your relationship with us, we may collect different types of data from you. Typically, we collect the following information on this website:
      • Your name
      • Your address
      • Your e-mail address
      • Your IP (internet protocol) address
      • Information on what pages are accessed and when.
  3. How is your information used?
    • We may use your information in different ways, depending on your relationship with us. Typically, we will use your information to:
      • Process event bookings that you have submitted
      • Carry out contractual obligations arising from any contracts you have with us, or prepare for a contract to be entered into (membership etc)
      • Notify you of changes to our services
      • Send you communications which you have requested and that may be of interest to you. This might include our weekly newsletter, information about future events, Institute publications or other information about our ongoing work
      • Process job applications
      • Respond to communications between us and you
      • To develop our products, services and relationships with you
      • To personalise the provision of information between us and you
    • We will always carefully consider and balance any potential impact on you and your rights before using your data
  4. How will your data be stored?
    • Although we aim to store all data in the UK, on occasion it may be transferred outside the UK or European Union, for example if one of the servers it is stored on is not sited in the UK. By submitting your personal data for processing you agree that this may be necessary from time to time. The Institute will take steps, if it becomes necessary to ensure that appropriate security measures are taken to ensure your rights as detailed in this policy remain protected.
  5. Who will have access to your data?
    • The Institute will not sell or rent your data to third parties
    • We will not share your information with third parties for marketing purposes. If we would like to share your information with third parties in relation to your attendance at a particular event, you will be explicitly informed when booking the event and your details would only be provided on an explicit opt-in basis
    • We may pass on your information to our third-party service providers, agents (including associates), subcontractors, and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. For example, Microsoft provide us with a CRM system, and are therefore a data processor with respect to personal information held on this database. Another example might be our associates, who provide services to you directly on our behalf. Where we do use third-party service providers, we disclose only the information necessary to deliver the service and have a contract in place requiring them to keep your information secure, confirm they are compliant with GDPR and ensuring they do not use your data for their own direct marketing purposes.
  6. On what basis are we processing your data?
    • There are various different legal bases under which we process your data. The basis for consent may vary depending on your precise relationship with the Institute. The three primary bases for data processing we use are:
      • Consent- You may have consented to us processing your data. Most usually this will be because you have ‘opted in’ to receive communications from us
      • Contract- You may have a contract with us that requires us to use your data to fulfil its terms. This basis can also apply if we are doing something for you before we enter into a contract
      • Legitimate interests- We may have a legitimate interest in processing your data. If this is the case, we will be able to identify the legitimate interest, and your data will only be used to the extent that it is necessary to fulfil that legitimate interest
    • If we are processing your data under any of the other bases, we will provide you with an additional, specific data processing and privacy policy
  7. How long will we keep your data?
    • The length of time the Institute will keep your data may vary depending on the nature of your relationship with us.
    • Typically, if you have opted-in to receive material from us, we will keep your data until you request otherwise or opt-out.
    • Data required for contractual purposes will be retained for six years after the conclusion of the contract
    • If we are processing your data under the legitimate interest basis, we will retain your data for as long as is required to fulfil the legitimate interest purpose
    • tCI will conduct regular reviews of our data
    • At the end of the period in which we retain your data, or on valid request, we will delete your information from all our systems and destroy any hard copies we hold.
  8. What rights do you have with respect to your data?
    • GDPR and the Data Protection Act provide you with certain rights over your data. The following rights apply:
      • The right to be informed- You have the right to be informed about the collection and use of your personal data
      • The right of access- You have the right to ask us for copies of your personal information
      • The right to rectification- You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information that you think is incomplete
      • The right to erasure- You have the right to ask us to erase your personal information in certain circumstances
      • The right to restrict processing- You have the right to ask us to restrict the processing of your information in certain circumstances
      • The right to data portability- You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances
      • The right to object- You have the right to object to the processing of your personal data in certain circumstances. You have an absolute right to stop your data being used for direct marketing.
    • You are not required to pay any additional charge for exercising these rights
    • If you make a request, we will respond within one month
    • To exercise any of these rights, please contact the Institute
  9. Where can I find more information, or make a complaint?
    • For further information on GDPR and the Data Protection Act, or to make a complaint about how your data has being used, visit the website of the Information Commissioner’s Office at:

Competition Terms and Conditions

  1. These terms and conditions apply to all competitions organised by the Consultation Institute (tCI) or by a third party on the Institute’s behalf
  2. By entering a competition, an entrant agrees to be bound by these terms and conditions
  1. The competition is open to all, regardless of geographic location, with the exception of employees or associates of tCI
  2. Entrants must be above the age of 18 years of age
  3. All entries before the last Thursday of each quarter will be deemed to be valid, subject to other conditions here
  4. Only one entry from each individual will be accepted- additional entries will be discarded
  5. By entering the competition, entrants warrant that all information supplied by them is true, current and complete
  6. No entry fee is required to enter the competition
  7. No responsibility can be accepted for entries not received for any reason
  1. Winners will be selected, from all entries received and verified by tCI on the last Friday of each quarter
  2. The winner will be notified by email within 14 days of the closing date.
  1. The prize shall consist of one (1) Consultation Institute e-learning course under the value of £50
  1. The prize is as stated, and no cash or other alternatives will be offered. The prize is not transferable except if the course is undertaken by an alternative individual within the prize-winners organisation.
  1. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current (UK) data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  2. tCI shall comply with all applicable requirements of the Data Protection Act 201, the General Data Protection Regulation and any successor legislation or applicable law
  1. In the event that any entrant does not, or is unable to, comply with and meet these terms and conditions and the competition information, tCI shall be entitled to disqualify such entrant without further liability, with any prize being forfeited
  2. The promoter of the competition is The Consultation Institute, Lynwood House, Crofton Road, Orpington, Kent, BR6 8QE
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